QuickBooks Online

I don't know about the app yet, but Sam was great working through a setup problem

After having almost 3 months of this app not working they have reinstated the old app today. Sherwin did a good job of sorting that today. Fingers crossed they don't change it again now. It has caused a huge amount of stress and disruption and should have never happened. The forced update in January was a complete failure and never worked. The management should have acted a lot sooner to rectify the problem

Wait time was so very long but Franics was helpful to the end. Something wrong with the integration with several companies and a pain to delete and re-sync. Takes a lot of time to fix for something that should work perfectly. Five stars for Francis but only 3 for the app.

I'm having issues with the app but contacted customer services and Sherwin was very helpful and is trying to sort the problem for me. :)

The tax features of this app are not as good as they could be. It seems like a lot of people need 3rd party software to sort this out. It seems like QuickBooks could fix this rather easily. BUT they do have live customer support. BEN explained to me how the tax worked. I spent hours searching online, and he answered all of my questions in 5 minutes. So THAT is a big plus.

It is very easy to set up but I wish the fees would come in better. It's an overly complicated entry. Ben at customer service was great!!

Sherwin helped me to understand issue and guided me well. Though i couldn't find solution due to technological constraint but i really appreciate the sincere efforts made by Sherwin.

Quickbooks frustrates me - there are always issues. One Saas support (Nick) was very helpful in fixing an issue.

Can't say I've found setting up the Connector to be 100% straightforward and still having some issues but Sherwin in Support has been excellent.

Today I used the chat feature to get a transaction unstuck. Rom was very helpful and patient and worked to completely resolve my issue. I appreciate his help and his willingness to dig in to find the source of the problem.

Customer Service was fantastic! The Product is not intuitive by nature, however, Customer Service Support was responsive to my issue. The Support Representative, Ben, was exceptionally knowledgeable and very dedicated to resolving my Connector issues. Ben checked with me EVERY step of the way, and he boosted my morale getting through the Connector application process. Thank You, Ben!

5 Stars for support. 3 Stars for the app. Support, ROM, was helpful answering my questions. Provided quick and precise answers. The QuickBooks and the app itself still need improvement when dealing with bundle item SKUs. update: another review for support 5 stars. Sherwin was quick and solved my problem.

I am still navigating how to use this app to work best for my needs. Sherwin from customer service was a huge help in explaining how the system works and helping me understand how to sync and what data can transfer between the two applications. It's not very intuitive on it's own, so I was super thankful for all of Sherwin's insights!

It could be really tricky to do it yourself and the best way is to get your accountant to guide you with the whole process. You need to have proper knowledge of accounting in order to integrate it. But Ronnie was really helpful in guiding me through some of it. So, Yah !

Sherwin spent 3 hours helping me resolve issues with the integration. Greatly appreciated and a huge help and very patient, as it has been very frustrating trying to navigate this

Only just started, but the service is very quick. Instant customer service so far. Thank you Karol and friends.

I have started using this for over 6 months and in the beginning when the integration was under the "old version" , the stability and performance of the app is usually up to the standard with occasional minor glitches where manual work has to be done in Xero. However, once OneSaaS has moved to a new integration platform in February 2019, the quality of the integration has greatly diminished where it is creating a lot of extra workload and the level of confidence for the app has greatly dropped for me because there have been missing invoices that are not synced into Xero for unknown reasons until you contact support! In addition, the lead time for support to reply / resolve issues are much longer compared to 3-4 months ago. Product sync on the new integration is extremely poor, as the mapping of the products are not as customized as before. The product description on shopify is now being synced into Xero's product description, suspecting this is due to the majority of the users for this integration are pushing for this change so it is now done this way, where it is not suitable for minority users of the integration. Depending on your actual needs, this app could be useful or devastating to your workflow. Would still recommend this app as long as it's suitable to your company's workflow

OK, so OneSaas WILL let you connect multiple Shopify stores to your accounts package (in our case Xero) BUT it won't transfer refunds of Shopify fees - you have to do this manually. Also bear in mind that if you have 2 or more Shopify stores you would ideally want the sales for each store to be allocated to a different sales code within your accounts package so that you can see which sales came from which store. Sadly OneSaas will only allow you to allocate all sales to single sales code so you have to go into your accounts package manually and move things around. OneSaas will however let you add a prefix to each order number to make this a little easier. So the claim on their website that OneSaas will completely automate your online sales isn't entirely true! That said their online support is excellent and questions are answered very quickly.