QuickBooks Online Global
Sync your sales channel with QuickBooks Online (Global Only)
Rating
4.9
feedback
2,848
chart
#332
All reviews
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Sept. 16, 2024
Support was very helpful - thanks BEN! Unfortunately the integration itself doesn't work for our needs
Hi there, thank you for your feedback. We have reviewed your chat interaction with us and will definitely take into consideration your desire to have everything sent through as a single journal entry. We have had similar requests in the past but as the users start managing their business+accounting, more granular information has always been requested later for a whole myriad of reasons. If any further questions please don't hesitate to get in touch with us again via [email protected].
Jan. 1, 2024
QB is not capturing all the sales from Shopify. half of my online sales appear, and sales manually entered from the shopify app do not show up at all. please support, couldn't find anything online.
Hi there, our team are already in contact with you to try and resolve this issue. In this specific case, it would appear that several products within your QuickBooks might be deleted/merged, and thus causing sales involving these items to be blocked. Please be sure to check that you have received our team's reply from [email protected] to help get this fixed.
Nov. 22, 2023
I was testing the system and needed help resyncing and Rom was great. However, the app is a bit useless as it does not sync product info from Shopify to QBO. Need it to transfer inventory level and cost to QBO.
Aug. 5, 2022
Ben provided excellent customer service! and I usually get great service from this app. There is however a big problem, the app only updates orders on the initial creation - so if you need to update the order in any way - refund or upsell or any kind of customer service - the change will not flow through to QBO. If the app could update existing orders it would be 5 stars - but missing that function leads to complicated often unnoticed errors that can add hours of backend work to straighten out.
Dec. 3, 2021
Vincent has been helpful and good knowledge. but other team from support are useless. Had another person name Nona , a complete time waste , utterly slow. Re : App it has lots of limitation as one big flaw > you can’t batch edit products. A very simple feature with all similar apps provide but this one. Shopify integration needs a lot more improvements. All products in QB imported are non inventory and to change them to inventory I was suggested to do one by one A complete nuisance ! No guidelines from anyone to import - export from and to QB ( using or making some fields based on Shopify requirements ) I wanted to give more than 4 stars but considering few features as mentioned above I would rate 2 at this stage. Let’s see if I hear from anyone from serious about all this and can fix
Jan. 12, 2021
I really wanted to Like this App, The customer service response times are great. Our issue is the very limited Sales Tax Syncing capacity. Shopify collects sales tax Based on State County and City. However, Onesass Combines them all into one independent Tax item that must be created in QBO to match. So hundreds of tax items must be built in QBO in order to sync.
Hi Badfish SUP, Our support team has reached out letting you know that a QuickBooks Online has an automated tax feature that would help address having to set up sales tax per country per state. OneSaas supports this automated tax feature and syncs your sales data from Shopify to QuickBooks Online without having to set up a tax in QuickBooks Online per country and city. Please chat to our customer champions online if you’d like some help or more information on setting this up? You can chat to us online via our website or in-app or email them at [email protected] The OneSaas Team
June 14, 2019
The set up process was nice and simple with live chat assistance and useful guides. The problem is that, what appears to be a core functionality of the app is broken - the orders that are imported do not include any fees. No worries, I contacted the live chat and was told their developers would take a look at it. I totally understand that bugs can happen. What's odd, is that I have been waiting for a fix for over 2 weeks. Every time I contact them they say that the developers are still working on it. This isn't normal for a piece of functionality that people actually get this app for. The only reason this review is 2 stars is that the live chat is quite responsive and extended my trial (which has been of no use).
Hi Marssos, We're sorry you've been experiencing some delay in a solution to your problem. Our support team have reached out to you with a way to get this working. We're sorry for the inconvenience caused and please reach out to our support team if any further questions come up.