QuickBooks Online

Feb. 4, 2026

**UPDATE 4th Feb 2026*** 02 Feb 2026 - Five Stars for Shopify Staff in help in resolving this issue! Jasmin was great today, took me through the query I had and helped me resolve step by step. Came back to Shopify after a discussion with QBO and spoke to JENNY to check the feedback from QBo, she was amazing and got me to a point we were near resolving and moving back to the old connector. 03 Feb 2026 To complete the process of moving to the old connector I spoke to Jebran, obviously a lot is going on with the issues around the new connector. Once Jeb had caught up with the trail of discussion he reassured me he was able to completed the process started by Jenny. To the developers - no stars to the developers due to the stress and additional work caused. It would be good to have some communication on what has happened how it will be rectified and how you are moving forward. What compensation will be given to companies for the time spent resolving these issues. The additional work in resolving payments and collecting monies and reconciling. I agree with the comments left by previous reviewers. 04 Feb 2025 Thanks to the support team we are successfully back to the old connector. We will need reassurance to move in future to a new connector based on the experience we have had with this move. This has caused considerable additional time to resolve (over a week) and delays in the collection of payments. The impact on business is significant, with no communication from yourselves to advise or reassure.

Jan. 28, 2026

Waiting time for the chat is really wrong but JASMIN was helpful. They do not support inventory stock level sync anymore. That is terrible. Make it as the previous version. new app is the worst. 2 stars are just for JASMIN.

Jan. 26, 2026

Sept. 16, 2024

Support was very helpful - thanks BEN! Unfortunately the integration itself doesn't work for our needs

Feb. 10, 2026

Unfortunately, my old review is no longer applicable. A new update was rolled out and customers were migrated with no input. The new update is not functional and has created a whole swath of issues. The new update lacks 90% of the functionality of the old version until these are fixed. However, I would like to give customer support 5/5 stars. Jasmin was amazing in helping me get back to the old version for now until the issues are fixed. The customer support team are amazing.

Jan. 1, 2024

QB is not capturing all the sales from Shopify. half of my online sales appear, and sales manually entered from the shopify app do not show up at all. please support, couldn't find anything online.

Nov. 22, 2023

I was testing the system and needed help resyncing and Rom was great. However, the app is a bit useless as it does not sync product info from Shopify to QBO. Need it to transfer inventory level and cost to QBO.

Aug. 5, 2022

Ben provided excellent customer service! and I usually get great service from this app. There is however a big problem, the app only updates orders on the initial creation - so if you need to update the order in any way - refund or upsell or any kind of customer service - the change will not flow through to QBO. If the app could update existing orders it would be 5 stars - but missing that function leads to complicated often unnoticed errors that can add hours of backend work to straighten out.

Dec. 3, 2021

Vincent has been helpful and good knowledge. but other team from support are useless. Had another person name Nona , a complete time waste , utterly slow. Re : App it has lots of limitation as one big flaw > you can’t batch edit products. A very simple feature with all similar apps provide but this one. Shopify integration needs a lot more improvements. All products in QB imported are non inventory and to change them to inventory I was suggested to do one by one A complete nuisance ! No guidelines from anyone to import - export from and to QB ( using or making some fields based on Shopify requirements ) I wanted to give more than 4 stars but considering few features as mentioned above I would rate 2 at this stage. Let’s see if I hear from anyone from serious about all this and can fix

Jan. 12, 2021

I really wanted to Like this App, The customer service response times are great. Our issue is the very limited Sales Tax Syncing capacity. Shopify collects sales tax Based on State County and City. However, Onesass Combines them all into one independent Tax item that must be created in QBO to match. So hundreds of tax items must be built in QBO in order to sync.

June 14, 2019

The set up process was nice and simple with live chat assistance and useful guides. The problem is that, what appears to be a core functionality of the app is broken - the orders that are imported do not include any fees. No worries, I contacted the live chat and was told their developers would take a look at it. I totally understand that bugs can happen. What's odd, is that I have been waiting for a fix for over 2 weeks. Every time I contact them they say that the developers are still working on it. This isn't normal for a piece of functionality that people actually get this app for. The only reason this review is 2 stars is that the live chat is quite responsive and extended my trial (which has been of no use).