Marssos review for QuickBooks Online

The set up process was nice and simple with live chat assistance and useful guides. The problem is that, what appears to be a core functionality of the app is broken - the orders that are imported do not include any fees. No worries, I contacted the live chat and was told their developers would take a look at it. I totally understand that bugs can happen. What's odd, is that I have been waiting for a fix for over 2 weeks. Every time I contact them they say that the developers are still working on it. This isn't normal for a piece of functionality that people actually get this app for. The only reason this review is 2 stars is that the live chat is quite responsive and extended my trial (which has been of no use).