QuickBooks Online

Great support from Maycel. We contacted the QuickBooks Connector team after the upgrade to the new connector and Maycel was quick, patient and precise: she went through each issue with us, opened a ticket for the development team and kept everything clear. The connector itself syncs our Shopify orders reliably (amounts and dates match Shopify to the cent), but for an Italian company selling across the EU there are still gaps: VAT codes on discount lines, 25% VAT rates matched to the wrong country, no class mapping yet, and no buyer name on receipts when customer tracking is off. The support experience made the difference.

Vinny was very helpful and genuinely tried his best to resolve my issue. Although the problem has not been fully resolved yet, I really appreciate his patience, effort, and willingness to help throughout the process.

Nous avons été rapidement pris en charge par Ivy pour la résolution d'un problème de taxes liée a la nouvel intégration. Un enjeu de comptabilisation des remboursements ainsi que des paiement faits par shop cash demeure en traitement par l'équipe. Je suis quand même satisfait de la rapidité et la courtoisie avec laquelle j'ai été pris en charge.

The app is missing some key details for personalization as other users have expressed. There was an issue with how discounts were being accounted for in relation to the net amount for transactions. I was unable to resolve it myself, but luckily Francis from the support team was super helpful. Issue was resolved within the same day!

I had Ivy from Quickbooks help me, Ivy was great, I am however disappointed with the new Shopify Connect integration as its not working as well as the old one.

I've been using quickbooks for years and really only have issues when trying to avail of the AI or automation - as long as you keep it manual, Quickbooks is an excellent product. Not fully on board with automating it. The support team is excellent however, especially Chelle! I've dealt with a lot of QBO support over the years and she was by far the most attentive and helpful individual I've encountered.

Juliet was very patient and professional. She tried to help, however she had to pass on to the engineers, so now I'm still waiting. It's been a few days since my orders in Shopify have stopped syncing in quickbooks and invoices are not created. I cannot access OneSaas to see any errors.

Nick was wonderful! But I am so DISAPPOINTED!! Completely destroyed. OneSaas worked perfectly! Now it's gone! Bring it back!!!

Jasmin promptly provided an update on my support ticket.

The QuickBooks representative (Sherwin) provided outstanding support today. They were highly professional, patient, and quickly resolved my shopifuy connection issue. They explained the steps clearly, ensuring I understood how to prevent the issue in the future. Excellent service 5 Stars for her support ***** App needs some work to be user friendly.

I'm currently having an issue with mixed payment orders syncing correctly but Sam is working to get a solution!

Ruth was extremely helpful, listened, very professional, and offered guidance and a ticketed resolution in regards to mapping of shopify. A very good outcome.

Ruth was helpful and responsive during our chat. She also ensured that my issues were passed along to the development team for further review.

Sam was very helpful, just hoping that the developer team can fix the issue ASAP! 5 stars for Sam, hopefully 5 stars for the developer team...not sure why the app isn't syncing but it's mega urgent.

Francis was as helpful as it is possible to be in a chat support. I would always prefer phone support which is not an option. As far as chat support goes, Fransis was great.

The new version created a host of problems for me. I reached out to support and Jasmin helped fix the issue. She guided me step by step and was very patient and friendly.

The sync settings on this new integration app are very limited compared to the previous version. I spoke with Chelle who looked into my issue and while there isn't currently a fix, I should receive notice once the developers add the features we need. Chelle was great to work with!

We created a mess from our side and contact support team. Waiting time is around 5 minutes. Francis assisted me to clear out the problem.

Something about a new app integration caused errors with the older app integration. However, Sam did a great job walking me through the process of fixing up the old app.

Chelle was an awesome help reverting the app to the old version which worked perfectly. I'm hoping in the future, any new app versions will be tested properly before implementing.