QuickBooks Online

I worked with Sam today. He was incredible in helping us to sync our transactions and reconcile our accounts.

Thanks Valerie for helping me start to resolve an issue that has been ongoing for 2 months

I had to do a reconnection with Shopify and there were too many settings I wasn't sure about, so Maycel from customer support walked me through ALL the correct settings. I am back in business!

Sam is helping me work through a deposit payout that keeps getting a error message. it is an unusual in that there are over 300 transactions associated with the payout. I am confident he will find a solution

Quickbooks is unmatched in customer support and integrations with other commerce apps like shopify. David and all of the customer service team gets the job done every time!

So far a big improvement on QB desktop! It does have allot going on and can seem complicated. Staff have been very helpful though, including Je, and always quick to reply.

Sam was very helpful! 10/10

Super quick and friendly help! I explained the problem and had it resolved within minutes. Great experience. I’d definitely recommend Sam.

Katie from the Connector Team was super helpful and patient with me. she was friendly and answered all my questions.

Very satisfied with the assistance I received today from Rods, regarding the Shopify Connector app. Not very satisfied with the app after the updates made, but hoping they continue to make improvements. Always happy to speak to a helpful and friendly support agent

Great customer support. Chelle answer all our questions to update connectors to shopify.

Excellent support from Rods on the QuickBooks Connector team! He was patient, knowledgeable, and genuinely committed to helping us resolve a complicated Shopify integration issue. He walked through multiple tests with us, helped identify a working solution, and escalated the remaining issue to engineering for follow-up. We're not quite finished with the integration, but Rods made excellent progress and provided outstanding customer service. It's refreshing to work with someone who takes ownership of a problem and follows through. Thank you, Rods!

The connector works well. Our business stretches the limits of Shopify so we expected some challenges with the QBO integration. Samantha did an excellent job and gave us the guidance we needed. Nice work!

I have used Quickbooks Online for years, but have never integrated our Shopify account. The process was pretty seamless, but where the service really shined was with the support staff. Jenny was incredibly helpful and took her time with me. We were able to communicate via chat for about 2 hours while she answered all of my questions and concerns. By the end of our session I left feeling more confident about the connector and the role it would serve for our business model. I am hoping this Connection is going to make a world of difference in boosting our efficiency. Thank you, Jenny for your patience and great communication!!

Great support from Maycel. We contacted the QuickBooks Connector team after the upgrade to the new connector and Maycel was quick, patient and precise: she went through each issue with us, opened a ticket for the development team and kept everything clear. The connector itself syncs our Shopify orders reliably (amounts and dates match Shopify to the cent), but for an Italian company selling across the EU there are still gaps: VAT codes on discount lines, 25% VAT rates matched to the wrong country, no class mapping yet, and no buyer name on receipts when customer tracking is off. The support experience made the difference.

Used this for years. The new version broke it. The recent update rebuilt the integration and it's a step backwards for us. It created its own income and fee accounts instead of using ours, so our Shopify revenue is now split across two accounts in the middle of our fiscal year. Every sale comes in under a generic "Shopify customer" with a generic "Shopify sales item", so customer names and products are gone from our books. You can't choose between invoice and sales receipt anymore, the dropdown has one option. We're heading into our busiest season and now looking at other accounting software.

Vinny was very helpful and genuinely tried his best to resolve my issue. Although the problem has not been fully resolved yet, I really appreciate his patience, effort, and willingness to help throughout the process.

Works well with a couple glitches around deposit matching. 5 stars for Ruth - she has helped me get a workaround for those issues.

Since the update they really dropped the ball... making everything so difficult for a month now. The app was perfect and they bricked it... We have to do so much manually it just makes no sense, can't imagine an even bigger company then ours. Hope they fix it soon.