QuickBooks Online
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"Your account has already been successfully migrated" Why does this not launch anymore? Zero notice of updates or how to solve this... It just stopped syncing and no idea how to get this resolved now. Thanks for the heads up!
Hi there, sorry to hear about the experience. Our integration experts team have already reached out to you directly to assist. If any further questions please let us know via [email protected].
You cannot sync COGS accounts by category. You cannot map very much at all. This does not meet the needs of a business.
Hi there, thank you for the feedback. We understand the desire to have your Shopify products sync to QuickBooks with customized COGS. Unfortunately at the moment we don't have an easy way to be able to automate this behavior across the board for our users. Having said that, we do allow you to map pre-existing SKUs between Shopify and QuickBooks, so that when sales occur the correct COGS will be updated. Hope this helps, if you have any further questions please do let us know via [email protected].
When used in conjunction with Shopify via the Connector/Integration tool: As per other reviews. Used to work well but now endlessly frustrating. Won't launch from Shopify: "Your account has already been successfully migrated". Functionality appears to have transferred to run directly in QB where it is seriously flawed. Lacking any form of guidance. An email would have been nice since this was obviously a planned event! 1) QuickBooks has a habit of enforcing unproductive changes! We now spend longer manually reviewing items that previously synced from the website seamlessly. 2) The attempts at AI integration are terrible **Update** We have received email support but this only confirms the loss in automatic functionality. If you think QB will save time running a website think again. There is an explanatory video which details the new manual steps required. If you don't sit on this 24/7 then stock and invoicing in QB will not be accurate!
Hi there, very sorry for the experience. We have notified our integration experts team to assist and get in touch with you directly. If any further questions please do continue to reach out via [email protected].
Rods was easy to work with and helped with some immediate issues but the bigger problem has been escalated.
Rod was very patient with me and resolved my issue even though it took hours! Thank you!
Nick with QuickBooks Online Integration Support was a great help. He was patient and helpful with my connector issue.
Had an issue with an error, Sam was very helpful in sorting it out, Great customer service.
I have question on the new Shopify Connector App. Hensleigh helped answered and settled my issued. Thank you.
New to the connector and had an issue with the start date. Sherwin quickly & easily helped me out!
Sam was wonderful! He quickly identified why my Shopify transactions weren’t syncing, clearly explained the solution, and made a stressful situation much easier. Excellent customer service—thank you, Sam!
Nick was wonderful! But I am so DISAPPOINTED!! Completely destroyed. OneSaas worked perfectly! Now it's gone! Bring it back!!!
Completely destroyed. OneSaas (the legacy app) worked perfectly for 4 years, and they decided to launch a product with 1/4th of the functionality. Moving to Xero right now.
Hi there, thank you for the feedback. We have taken on board the features you are using and have raised this internally with our product team. We do acknowledge that there are some features in the legacy platform which are currently not available in the new integration. But this is something we are actively working to address. If you would like your email to be flagged to be notified for the release of any specific features, please do get in touch with us via [email protected].
I had some significant integration issues with my Shopify store. I worked with Francis. She was excellent having thorough knowledge of both QB and Shopify and understood every aspect of the process. I asked a lot of questions, and she took her time not only explaining how but why so I could understand. I will actually try and request Francis when I need additional help. I wish she was on our internal team. Best we have worked with, and I sincerely recommend her expertise.
Francis did a great job quickly explaining a few questions I had as a newbie. Thanks!
Sherwin did an amazing job of walking me through the integration process with Shopify. I had no idea where to start and he was very patient with me and I am excited to have this started now.
Valerie was great - this review is for her not the app! Sadly the recent changes to the Shopify Quickbooks integration are not helpful to us and create a lot more work. Valerie though was very knowledgeable, patient and helpful in explaining what we could and couldn't do now
I had issue with the order and payout sync, NICK helped me to fix that. I really appreciate the help.
Chelle was very helpful and professional. After my previous chat was disconnected, she quickly reviewed my case, and assured me that I would receive updates by email. I truly appreciate her prompt and friendly assistance!
Jasmin gave me a great service explaining me me everything between the connections, great job
Sam was very helpful and brought my issue up to the devs to correct. Once it is fixed the app will work well.
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