QuickBooks Online

Valerie was able to guide me through and unfortunately their is a pending change required in the software to fix my intergration and will Notify me once the change is made. Thank you

Sherwin was extremely helpful. Providing guidance and walking me through resolving my issues

Zero notice of the upgrade, and removing the old Onesaas and now its botched all my accounts. No invoices only sales receipts. Zero value sales are not sent to quickbooks. Worse is that our zero rated sales are all entering as standard rated! Why have you changed it!!!

Chelle was very good and responsive. Thanks!

I have the worst experience with their customer service for the bugs. Suddenly, they updated the app and now app is creating duplicate invoice numbers which is a big risk to the business but non-existential support. With the new update, app starts breaking, bugs, incorrect data and wrong invoicing. time to switch to another app.

Maycel has really spent a lot of time trying to help with issue today - thank you

Great help from JEBRAN, he helped me through all of my issues and took all the time to support my needs.

Valerie was really helpful and was very patient with my questions.

Had missing sales transactions for the last three months which I could not post manually as well. Chelle was super quick and helpful! Great support!

Nous avons été rapidement pris en charge par Ivy pour la résolution d'un problème de taxes liée a la nouvel intégration. Un enjeu de comptabilisation des remboursements ainsi que des paiement faits par shop cash demeure en traitement par l'équipe. Je suis quand même satisfait de la rapidité et la courtoisie avec laquelle j'ai été pris en charge.

Had some issues migrating to the new Connector app from the old, Sam jumped onto the live chat and it was sorted in about 10 minutes, super fast response and fixed on the first contact.

Ruth was great, super quick responses :)

Valerie was really helpful in getting the new Shopify connector set up. I had a lot of questions and she was very patient and knowledgeable in helping me understand and resolve my queries. Thank you!

Sam was great!

Sherwin was really helpful with my new Shopify Connect Intergration! Great service

I agree, the integration has really messed up my business account. However, Vinny was able to answer all my question and resolve the issue.

we have had a fair few issues with the new integration upgrade which isn't great at all so have contacted quickbooks a few times with various issues. This time round, Jeb was our contact, he was quick and efficient and explained the issue quickly and honestly unlike some of the other contacts we have had who have not helped at all. Thank you Jed, the stars are all for your service not the upgraded app

TERRIBLE new integration

Thank you so much to Sam for all your help. I am completely new to this and had no idea what i was doing. Sam was extremely patient and guided me through each step.

Finally got some assistance from quickbooks thanks to Hensleigh who fixed my problem! Thank you so much Hensleigh! Seriously so happy to have my problem corrected after 8 months.