QuickBooks Online

Nick was great. He fixed some missing orders that hadn't sych'd three months earlier. Thank you!

Nick is really helpful. Highly recommended

Sam helped me solve and issue that other team members were struggling with. Really helpful and very clear on direction. 10/10!!!!! Thank you Sam!

Chelle was very transparent and helpful in helping me with my quickbook issues.

Valerie helped a lot. Very patient, friendly and helpful

Chelle is very patient and helpful.

The QuickBooks representative (Sherwin) provided outstanding support today. They were highly professional, patient, and quickly resolved my shopifuy connection issue. They explained the steps clearly, ensuring I understood how to prevent the issue in the future. Excellent service 5 Stars for her support ***** App needs some work to be user friendly.

Books deposits that don't match your bank, and support can't fix what their own tool breaks. Forced off the legacy integration (which worked for years) in June. Since then: every payout containing an edited or foreign-currency order books to QuickBooks at the WRONG amount -- the connector uses the pre-edit/authorized order total instead of what Shopify actually captured and deposited, so bank reconciliation fails and the error compounds daily. Shop Pay processing fees sync as $0.00. Three weeks into a support case, posting silently stopped entirely -- 25 payouts now stuck unbooked in the review queue. Their back office then modified our books without notice, correcting 5 payouts but leaving the originals in place, double-counting roughly $7,500 of revenue and cash. Support's answer to everything is send more screenshots, and eventually: please manually delete the incorrect transactions from your QuickBooks -- their words. If you use delayed capture, edit orders before shipment, or sell internationally, do not migrate. The connector's own Gross/Net column shows the right number on every payout; it just doesn't book it.

Reliable app and great support. IVY was very helpful and went above and beyond in resolving our concerns.

Ivy was so quick and helpful!

Rods was very helpful in trying to get to the bottom of some little glitches with the new integration. This newer connector so far seems superior; however, I’m still in early days of seeing how it works. Having live CHAT available during this is great.

Ivy was very helpful and patient with me learning the new Shopify Connector application. Ivy is a great asset to your team.

I'm currently having an issue with mixed payment orders syncing correctly but Sam is working to get a solution!

Sherwin was very helpful, made the whole process i needed to complete very simple and was very patient

Jeb provided quick help with our Shopify connector update and helped me trouble shoot a couple of things. Great support.

Jasmin is great. She asked the right questions, was very detailed, and helpful in helping solve my problem.

Ruth was extremely helpful, listened, very professional, and offered guidance and a ticketed resolution in regards to mapping of shopify. A very good outcome.

Saves us so much time and very useful if you use QB & Shopify. Nick was also helpful in resolving our issues!

Rhica was so helpful with resolving my issue transitioning to the new Shopify Connector.

Kate was so helpful today and made it a quick and easy process! I would have struggled without her!