All reviews

Rating Breakdown

  • 5
    91% (2,792 ratings)
  • 4
    6% (187 ratings)
  • 3
    1% (18 ratings)
  • 2
    0% (11 ratings)
  • 1
    2% (50 ratings)

Reviews with Text

  • 100% (3,051)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 24, 2026

Rod was helpful if working with an issue I was having, it was a pleasure.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 23, 2026

Had a great experience working with SAM, very responsive.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

March 23, 2026

Really straightforward and powerful app. Support is always really nice, Sam was very friendly and helpful.

Using app

Almost 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 20, 2026

had a great experience working with Kate to work through our configuration questions with the integration.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 19, 2026

We love it! Working well on our end.

Using app

About 4 years

Total reviews

3

Average rating

5.0

5 / 5 Share

March 19, 2026

Sherwin was really helpful and patient with us.

Store

Gorampe

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 19, 2026

Rods was great to deal with, helped me fix my connection issues and even broke the steps down more when i had difficulty understanding

Using app

12 months

Total reviews

3

Average rating

4.7

5 / 5 Share

March 19, 2026

Nick was very helpful when I came across issues with this integration.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

3 / 5 Share

April 20, 2026

After having almost 3 months of this app not working they have reinstated the old app today. Sherwin did a good job of sorting that today. Fingers crossed they don't change it again now. It has caused a huge amount of stress and disruption and should have never happened. The forced update in January was a complete failure and never worked. The management should have acted a lot sooner to rectify the problem

Using app

About 5 years

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, our team of integration experts have reached out to you directly to assist. If you have any further questions, please let us know via [email protected].

5 / 5 Share

March 18, 2026

Kate was persistant that she could help me with the integration problem where others could not. I appreciate her going the extra mile to help! Thank you so much Kate!

Using app

1 day

Total reviews

11

Average rating

5.0

5 / 5 Share

March 18, 2026

Rods helps me identify the issues. It was effective.

Store

AIGO

Using app

21 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 18, 2026

App works great, and customer service is very good. Chelle is awesome and very helpful

Using app

Almost 6 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 17, 2026

My experience with my customer support assistant, Chelle, was terrific. It was very helpful and informative. Thank you.

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 17, 2026

The support was a great help and very patient with me. You may have to stay in the queue for a little bit but definitely was worth it since I got the help I needed. Jenny was awesome!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 17, 2026

I was on the Connector website trying to resolve a sync error when Sherwin initiated a chat offering customer support. I was very skeptical that they'd be able to help, but he was quickly able to connect the Shopify SKU with the QBO SKU to resolve the error.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 17, 2026

Sherwin was super helpful and got the syncing issue fixed quickly. Very happy : )

Using app

12 months

Total reviews

3

Average rating

5.0

4 / 5 Share

March 16, 2026

We created a mess from our side and contact support team. Waiting time is around 5 minutes. Francis assisted me to clear out the problem.

Using app

About 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

March 16, 2026

Fantastic service every time I have looked for support. Thank you

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 13, 2026

We've been using this app for a while now and it's saved us so much time reconciling our accounts. We recently had an issue with migrating to the latest version but Rods in customer service addressed the issue very promptly and knew exactly what was needed to get us sorted. Highly recommend.

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

1 / 5 Share

March 12, 2026

Shocking, the new Quickbooks/Shopify connector is a pile of **** I am getting rid of it as it's created such a mess. Quickbooks support is not existent, they just blame Shopify. No one replies here - [email protected]

Using app

About 1 year

Total reviews

4

Average rating

3.0

Developer Reply

Hi there, apologies for the delayed reply. We have notified our integration experts team and they will be getting in touch with you directly to assist within the next few hours. Increased support volumes over the past few weeks have impacted our response times, but we also acknowledge that is no excuse and we are working to improve. Please bear with us and continue to reach out via [email protected] should you have further questions.