QuickBooks Online

Feb. 4, 2026

**UPDATE 4th Feb 2026*** 02 Feb 2026 - Five Stars for Shopify Staff in help in resolving this issue! Jasmin was great today, took me through the query I had and helped me resolve step by step. Came back to Shopify after a discussion with QBO and spoke to JENNY to check the feedback from QBo, she was amazing and got me to a point we were near resolving and moving back to the old connector. 03 Feb 2026 To complete the process of moving to the old connector I spoke to Jebran, obviously a lot is going on with the issues around the new connector. Once Jeb had caught up with the trail of discussion he reassured me he was able to completed the process started by Jenny. To the developers - no stars to the developers due to the stress and additional work caused. It would be good to have some communication on what has happened how it will be rectified and how you are moving forward. What compensation will be given to companies for the time spent resolving these issues. The additional work in resolving payments and collecting monies and reconciling. I agree with the comments left by previous reviewers. 04 Feb 2025 Thanks to the support team we are successfully back to the old connector. We will need reassurance to move in future to a new connector based on the experience we have had with this move. This has caused considerable additional time to resolve (over a week) and delays in the collection of payments. The impact on business is significant, with no communication from yourselves to advise or reassure.

Jan. 31, 2026

Great help from Sherwin in helping me resolve the errors. Thank you!

Jan. 31, 2026

SHERWIN helped me resolve a Shopify to QuickBooks synchronization issue. He was kind, very clear with the information, and his service was very, very fast. Thank you.

Jan. 30, 2026

Wait time was so very long but Franics was helpful to the end. Something wrong with the integration with several companies and a pain to delete and re-sync. Takes a lot of time to fix for something that should work perfectly. Five stars for Francis but only 3 for the app.

Jan. 29, 2026

Nick has been helpful trying to fix my issue.

Jan. 29, 2026

I had an issue with inventory syncing which was quickly and efficiently identified and fixed by Sherwin. Always great support and customer service on the very odd occasion it is required.

Jan. 29, 2026

Wait time to get help was brutal. I now realize it's because this whole integration change is a hot mess, transition wise, and the reps need to take a ton of time to sort everyone out. Nick was very helpful and patient. This whole experience was very frustrating and he walked me through it, kept me on track and we got it done. Someone didn't plan this transition very well, but Nick was good to get me through it despite that. Thanks Nick.

Jan. 29, 2026

Had an issue with syncing the invoices from my Shopify store to my Quickbooks Online. Got on a chat with Francis and he was extremely helpful and quick to answer. Really nice to talk too and thorough in explaining the solutions. Great service from Francis!

Jan. 29, 2026

I woke up this morning with a heavy load on my shoulder because of a problem I could not solve In my Quickbook connector. But thanks to Francis, now I feel a whole lot better. Now I know that we have good support and I won't wait so long to ask for help. Thanks again Francis

Jan. 28, 2026

Waiting time for the chat is really wrong but JASMIN was helpful. They do not support inventory stock level sync anymore. That is terrible. Make it as the previous version. new app is the worst. 2 stars are just for JASMIN.

Jan. 27, 2026

We needed some assistance with the integration and Jenny was a huge support! She was super patient and walked us through the process. These automations will help save countless manual hours!

Jan. 27, 2026

Works great! Had one issue which was my own fault but Chelle help with tech support and was easy to deal with.

Jan. 27, 2026

Having issues with new Shopify app. While Jebran wasn't able to solve my issue, he was able to submit it to the proper team. Jebran was great to work with. Just waiting on the other team to respond with a solution to my Shopify Integration Issue

Jan. 27, 2026

Absolutely terrible new app. 80% of the features of the old app no longer works and we are forced to "upgrade/update" to the new app that is merely functional. New orders on Shopify aren't synced as invoices and only as sales receipts, which isn't suitable. All transactions that require review can't even be accepted as they require all line items to have a tax setting. I can't see a tax setting for some line items, which then doesn't allow us to proceed, leaving all transactions unsynced. Really unsure what the developers of this app were thinking to upgrade/update. It is 100 steps backwards, we will need to be using another integration app. On top of that, we can no longer sync Shopify products to Quickbooks using the "updated' app. I really don't know who thoughts this was a good idea but it's one of the silliest ideas we've seen.

Jan. 26, 2026

I am also unhappy to have the existing well functioning integration replaced with less than a week's notice. The new app is rudimentary at best. The most glaring oversight is the ability to MAP payment types to different bank accounts in Quickbooks e.g. Shopify/Paypal to name a few. I was horrified when logging in that all the rules I have carefully built have been completed wiped out. Really bad customer service.

Jan. 26, 2026

Jan. 26, 2026

I was having difficulty getting my information to flow from Shopify to Quickbooks with the recent changes to the app. Sherwin helped me and did a wonderful job! He made it easy to fix and explained everything well. It was very appreciated!

Jan. 26, 2026

I totally agree with Just Tall, the new app doesn't work and is a complete disaster. Forced to upgrade to the new version and a week has gone by and we can't sync a single order from Shopify. Great work Quickbooks. Now what do we do??? Are you expecting us to manually enter thousands of sales into our Quickbooks or should that be Slowbooks as that is what it is now. Whatever happened to "if it ain't broken, don't fix it" maybe the head of technology at Intuit should try using his own product before changing what worked perfectly to this "great idea"

Jan. 26, 2026

As of Jan 26 2026 this app is completely broken and useless. They forced an upgrade from a fully working solution to a solution that does not work AT ALL! Support useless - Total support suggestion was try a different browser or clear your cache. Are you kidding me?? Why are you BETA testing an app on all your customers? I like the new system and full integration with QBO UI but its just not ready. What are we suppose to do, Go pay for a 3rd party for 6 months till you fix it? Really whats the solution?

Jan. 25, 2026

Jii was very helpful and replied quickly, assuring me that there isn't actually a need to switch to the new app (which isn't ready) and it's ok to stay on the legacy app for now whilst they continue to work on it. Legacy app still seems to sync for me so I'll sit tight for now.