QuickBooks Online

IVY did an excellent job of helping me migrate. Very kind, patient, and detailed. Made the process much easier and clear.

SHERWIN was very helpful and got my problem solved

Chelle was very helpful and was able to guide me through the process of migrating to the new connector.

Jasmin did a great job of helping me to resolve my issue with the transition to the new integrator

Syncing has worked wonderfully with Shopify and I needed help updating the Shopify Connector and got excellent service from Sherwin. This old dog always needs help learning new tricks. Thank you, Sherwin, for being patient and directing me to exactly where I needed to be!

Francis did a good job understanding my issue and solved it for me.

Syncing works fine with US orders, but any shopify order in a foreign currency will send incorrect price data.

Thank you very much Ivy for all your assistance!

This review is about the product itself, not the customer service I received. As someone who has worked with much more complex accounting software, I find QuickBooks Online surprisingly confusing for what is supposed to be a simple accounting program. I was notified that the old Shopify integration was no longer supported and that I needed to move to the new integration. To do that, I had to disconnect the existing Shopify connection before connecting to the new platform. Unfortunately, once I disconnected it, I discovered I couldn't complete the new connection because of an issue with my account. Now I'm left with no Shopify integration at all. My old connection is gone, I can't connect to the new one, and I'm waiting for the development team to contact me with no estimated timeframe for a resolution. That leaves me wondering: what am I supposed to do in the meantime? My business depends on this integration, and having no timeline or temporary solution is incredibly frustrating. Ruth was helpful throughout the process and did everything she could to escalate my case to the development team. This review isn't a reflection of her service—it's a reflection of the product and the experience of being left without a critical business integration.

Chelle was helpful with making sure my Shopify Connector was updated- much appreciated.

Chelle was quick to help me and we had my issue solved in seconds!

Sherwin was a great help and made sure they were able to get the connector working again for us.

Sherwin was great at helping me make sure i set up the integration correctly so i didn't mess up my quickbooks from shopify.

Francis was very helpful with disconnecting and reinstalling a newer integration for our shopify account. The patience was much appreciated.

Ruth was helpful and responsive during our chat. She also ensured that my issues were passed along to the development team for further review.

Rods was super helpful helping with the sync issue we were having. Having payouts broken down by transaction is huge for our QB reporting.

Rods did a great job working with me to fix the mess I made of the integration. He was very patient and spent the time to repair the mess I made. Great service. I'm looking forward to using the product and hope it will simplify my bookkeeping.

Sherwin helped me quickly and answered my questions clearly

Francis was helpful and kind.

Nick was very helpful pointing out a problem in my settings and solving it