QuickBooks Online

Finally a person that could help - shout-out Sam

Shopify Connector Update Error - Campnsea Hi Intuit Team, During the app update for our account (Campnsea), we are stuck on "PROCESSING: We're updating your Shopify Connector app". Clicking "Edit settings" or "Review your app settings" immediately throws a "Something went wrong - Try again later" error. We cannot complete or configure the connector settings at all. Please clear this stuck update state on your backend.

I had an excellent experience with QuickBooks Online chat support, and I especially want to recognize Francis for the outstanding assistance he provided. He was incredibly patient, knowledgeable, and thorough, taking the time to understand the issue and walk me through everything step by step until it was completely resolved. What stood out most was that Francis never made the process feel rushed. He stayed engaged, clearly explained what we were doing and why, and made sure everything was working properly before we finished. That level of customer service is greatly appreciated, especially when dealing with something as important as your business finances. Francis is an exceptional representative of the QuickBooks team and deserves recognition for going above and beyond. Thank you for making what could have been a frustrating experience an extremely positive one!

Appreciated Vinny's help with an integration issue. Things do break some but support is very responsive

After update the integration stopped working, orders are not synchronizing from shopify to quickbooks anymore. a real headache!

Why?? Why did they make us change to this broken app? The OneSaas app worked perfectly. This new app is complete garbage. PLEASE BRING BACK TO OLD APP!!!

Nick was very helpful and understanding. Hopefully the issue is fixed.

Super! Quand j'ai un problème, je contacte l'équipe et on m'aide toujours avec beaucoup de patience et enthousiasme! Particulièrement FRANCIS, qui m'a vraiment aidé avec une belle attitude!

Sam m'a aidé avec mes factures non catégorisées un tres bon service merci beaucoup trés poli aussi

Poor execution on the "upgraded" app. It no longer syncs orders from Shopify and is unreliable. We were seamlessly syncing orders for 3 years via SKU mapping and now this feature is no longer available. Do not use this app, signed a sincerely disappointed customer!

New integration broke everything - Customer Service is solid and helped fix things. When this works it is great.

I had an issue and contacted via Chat and was helped by Sherwin and able to resolve my issue

Amir is very helpful with the Shopify QB integration

New integration does not work. Why Am I having to now select taxes for every single entry before it will sync? Even When doing so some still wont sync and I get different error codes. Seems super glitchy and time consuming now. Very dissapointed

Our integration stopped working completely on September 1 and it is causing a lot of problems for our business and customers. This is not a reliable integration.

Very good support from Jasmin on the new QB Shopify plug

Jasmine was very helpful with the QBO Connector app. They quickly resolved my issue, explained everything clearly, and provided excellent support. Thank you!

SHERWIN gave an excellent support to resolve some sync errors.

Juliet was very patient and professional. She tried to help, however she had to pass on to the engineers, so now I'm still waiting. It's been a few days since my orders in Shopify have stopped syncing in quickbooks and invoices are not created. I cannot access OneSaas to see any errors.

Hi Intuit Support Team, We are experiencing severe synchronization issues with the official QuickBooks Online app for our Shopify store (FAWAAH), which handles over 1,000 monthly orders. Following a recent update, the automated mapping stopped working correctly: Missing SKU Auto-Matching: Orders are no longer matching existing QuickBooks items by SKU automatically. Instead, all line items default to "Shopify sales item," forcing manual matching under "Integration transactions" for every order. Missing SKU Options in Settings: In the app settings under "Items," enabling "Product tracking" does not display any options to select or force matching by SKU. Broken Payment Gateway Mapping: Payment methods (e.g., MyFatoorah, Tabby, Cash) are no longer routing payouts automatically to their respective QuickBooks accounts as they previously did. Manually matching thousands of line items across 1,000+ orders is unfeasible. Please help us repair our integration mapping state, re-enable automatic SKU matching, and restore payment gateway routing without duplicating historical transactions. Thank you.