QuickBooks Online

Feb. 16, 2026

UPDATE 02/16/2026: Almost 3 weeks since the new app launched and its still a pile of garbage! Not all sales receipts are syncing, new customers are STILL syncing as 'NEW SHOPIFY CUSTOMER" instead of the specific customer's details, so we manually need to add. Tax codes are STILL not working correctly, amounts are syncing EX VAT!! Wow!!Shoudn't you know that all UK sales include VAT??? So we have to manually change each line item to INC VAT. Sales receipts depositing to wrong account, we have to manually change that too. And if there is a shipping cost then kiss goodbye to even a partial buggy sync, you'll have to create sales receipts from scratch as the app asks you to put a tax code for shipping, but there's no place to put it. It was a steaming pile of garbage 3 weeks ago, and it still is a steaming pile of garbage today. Shame on Quickbooks for this tripe - they have the audacity to increase their subscription fees year after year after year and then they have the audacity to release a non-functioning app, adding HOURS to manual work daily for small businesses like ours who REFUSE to pay for a 3rd party app when Quickbooks are already taking extortionate monthly fees. UPDATE 01/27/2026: The app is still non-functional 4 days after the forced transition. We have dozens of mismatched receipts and we still can't add any downloaded receipts to the books, even after painstakingly matching the products manually, because tax codes are non-functional! The new app which will be mandatory for all Shopify users from 27th January 2026 is BARELY FUNCTIONAL. Issues: 1. New customers are not automatically created in Quickbooks. You have to manually check a box to add the customer in Quickbooks, otherwise Quickbooks just creates a generic customer called 'Shopify Customer'. This extra manual work is time lost on other essential tasks. 2. Products are NOT matched correctly between Shopify orders and their associating Quickbooks sales receipts. For example, a black sweatshirt on a shopify order matches to a petrol small t-shirt on the the Quickbooks sales receipt (!!). This means you have to manually change each product line item on each sales receipt to make sure everything matches. Needless to say this is a HUGE waste of time if you have dozens (or more) daily transactions and multiple product orders (pretty much every e-commerce store). Advice to all users that have to transition to the new app: Do NOT select 'automatically add transactions to quickbooks' in the initlal setup screen, or you'll end up with a whole lot of mismatched sales receipts and customers in your books that could take hours to clean up. The question must be asked, how on earth has Quickbooks launched a barely functional app, when the old one worked pretty much perfectly? Congratulations Quickbooks on dumping a perfectly working app for a garbage one that doesn't offer the most basic of features.

Jan. 24, 2026

Jebran was very helpful and patient, but the issue is with the new version of the app which is missing significant features from the old version. This means Connector is of no value to me as it will not create Sales Receipts in QuickBooks and gives no warning or ability to initiate a re-sync. They should not have forced users to migrate to the new app until it at least replicated the functionality of the old app, hence the 1 star review, no reflection on the agent Jebran.

Jan. 23, 2026

Nick was incredibly helpful and efficient in resolving our Shopify–QuickBooks sync issue with multicurrency. He took the time to understand the problem, explained things clearly, and ensured everything was working correctly before closing the case. Great support experience—thank you, Nick!

Jan. 22, 2026

Many thank to Jenny for her great support to fix the problems. I really apreciate her help and attitude.

Jan. 22, 2026

Francis was really helpful!

Jan. 22, 2026

Rods was great in answering all the questions we had so far.

Jan. 22, 2026

As of January 21, 2026 the app doesn't work, and there is no support available. When you try connecting it to Shopify it says: Something went wrong. Try again later. I contacted support 24 hours ago, and there is no any kind of reply. Looking at 1-star reviews, most of them are from the last few months. It looks like the app currently is unusable, with no support. I wish a reputable company like Intuit would provide better support for such a BASIC piece of functionality to their Quickbooks clients.

Jan. 22, 2026

great experience contacted jasmine who was really helpful and sorted my issues in an instant knew exactly what to do very helpful and quick to respond.

Jan. 21, 2026

I had trouble updating an app. Sam was super helpful and reassuring--great support!

Jan. 21, 2026

Chelle provided excellent support. Really appreciated her assistance.

Jan. 21, 2026

Jenny from customer support was very helpful and quick to respond. Looking forward to getting the app fully up and running.

Jan. 21, 2026

Had a sync issue and Jenny was very quick to fix the problem

Jan. 21, 2026

Thank you to Chelle for helping me out today with my connections. Fast response and easy to talk to.

Jan. 21, 2026

Jasmin was excellent

Jan. 21, 2026

Jasmin provided excellent support—efficient, clear, and genuinely helpful. Really appreciated her assistance.

Jan. 21, 2026

Works as described

Jan. 20, 2026

Angel was great and very kind and helpful.

Jan. 20, 2026

Thank you to Francis for helping me out today with my connections. The support is amazing and Francis is an asset to the team.

Jan. 20, 2026

Had a small issue, and a question, and Sherwin was very helpful

Jan. 20, 2026

Had connection issues, Jasmin tried to help, unfortunately the problem was not resolved via chat. She has passed on the bigger issue to her team to resolve. She tried her best and that is appreciated.