Gears For Ears review for QuickBooks Online Global
June 12, 2020
I installed this app with high hopes. I setup the app and tried to sync my shopify and quickbooks inventory according to the instructions given in this app. I spent a day fixing the names in both platforms. But when I finally synced it, I had duplicate of of my inventory in QBO. It is a big mess which I can't even solve. Quickbooks doesn't allow merging of two inventory items, nor can I delete my inventory. I followed their instructions VERY clearly and now am stuck with an irreversible problem. This is very very frustrating.
Hi Gears For Ears, It is unfortunate that your sync created duplicate inventory and can understand the frustration. Our team have reached out to clarify that our system offers the option to match with QuickBooks SKU or Name fields. For QuickBooks Online, the NAME field is mandatory and unique unlike the SKU field which can be optional. As a result, our integration offers the capability to match Shopify SKU with QuickBooks Online NAME field which can prevent this duplication. We’re grateful for your feedback and are working on some UI improvements in reducing the confusion you’ve outlined. Our team are always available for chat when in app or our website and you can email them any questions at [email protected] – We’re happy to help with any questions you’re unsure of before you start syncing. Best regards, The OneSaas team
Sync your sales channel with QuickBooks Online (Global Only)