ITS Tactical review for QuickBooks Online Global

Oct. 24, 2022

This app has been very helpful with syncing our Shopify sales transaction data (including product line item details, sales tax, discounts, promotional merchandise) to QBO for us. We've had issues with the sales tax mapping on multiple occasions; Shopify is somehow permitting the customer's "ship to" city address to create new tax mapping codes within the Connector app settings, which do not accurately represent how we collect sales tax based on our business shipping address, or transactions sync to QBO as if no sales tax was collected. This has created errors that I have to make manual corrections for in QBO, while also reaching out to the Connector app support staff for assistance. Rom helped me this last time to correct the sales tax issue and was able to re-sync a transaction so that it was correct. He was very patient and investigated the issue thoroughly, going back into the history of my prior support tickets to find the best possible solution. Fingers crossed this will continue to work for the long term!