Rating
1.8
feedback
49
chart
#114
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
14%
-
Less than a month
20%
-
Less than a year
55%
-
More than a year
2%
Reviews Summary
The reviews for this Shopify App are overwhelmingly negative, with users expressing frustration over the app's functionality and lack of support. Common themes include issues with data duplication, difficulty connecting to QuickBooks and Shopify, lack of inventory tracking, and problems with sales receipts and transactions not being imported correctly. Users also mention the app causing manual work and errors in their accounting processes. On the positive side, a few users appreciate the potential time-saving benefits of the app and the efforts of specific support agents in resolving issues.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 2, 2024
Worst setup and app ever. DOesn't work and is full of bugs. It wouldn't bring in any other history besides order. Which alone is of no use.
Oct. 21, 2024
very, very poor experience. NO SUPPORT - every support agent will just tell you to go to either shopify or quickbooks, depending on who the other party is. on QB side, creates non-posting sales orders that don't affect inventory - so you don't get any support for COGS (and therefore profit) in your accounting system. You can't convert those SOs to invoices, and therefore they serve no purpose - and they also cannot be deleted. all sales and refunds are aggregated into sales receipts, and because they are tied to your shopify payouts, delays the booking of revenue, sometimes by weeks. run, don't walk away from this software...will cost you days/weeks of time to fix
July 30, 2024
Similar to everyone else who's left a review this app doesn't even work. Quickbooks and Shopify want to use this as a selling point for their platforms without first having tested thing thoroughly. When working with Quickbooks technical support they tell you you have to call Shopify. I'm sure when I do that I'll have them telling me I need to work with Quickbooks. I LITERALLY purchased Quickbooks because of this integration and it doesn't even work.
Thank you for providing the feedback, we are reaching out now to gather more information and ensure everything is working as expected.
July 6, 2024
so bad, been trying to connect for 10 hours. It's deceptive, it's actually another 3rd party called One Saas, and they can't help at all. They blame Shopify and QBo. QBO blames Shopify and Shopify blames QBO. A mess. why does Shopify and QBO advertise their connector app under their own names? "Connect to Quickbooks from Shopify." "Connect to Shopify from Quickbooks" I am just building their Ai question and trouble shooting guide - wow don't bother, it sucks
Thank you for providing the feedback, we are following up directly to understand more about the connection issue faced. Please note, the app is developed internally by the QuickBooks (intuit) team.
June 26, 2024
This app doesn't work. Our data keeps getting duplicated and creates a huge mess we have to manually fix. Intuit is also doing sketchy things by importing 5 star reviews on their app store to try and cover up the mess. One week ago, it had about 2 stars on their app store with a few hundred reviews, similar to here. Two weeks later it has 4.9 stars with thousands of fake AI reviews. Super disingenuous. Intuit, fix your app!
Thank you for providing the feedback, we are reaching out directly to ensure we clean up any data issues. We would also like to know more about the app reviews, we do not solicit or alter any app store reviews. Shopify app store https://apps.shopify.com/quickbooks QuickBooks app store https://quickbooks.intuit.com/app/apps/appdetails/shopify_connecto
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