QuickBooks Desktop by Parex
The reviews for this Shopify App are overwhelmingly positive, with users praising the seamless integration between Shopify and QuickBooks Desktop. The customer service provided by the app developers is highlighted as exceptional, with quick responses and effective solutions to any issues that arise. Users appreciate the time-saving features of the app, especially in reconciling orders and streamlining inventory management. Some users mentioned minor technical issues or setup challenges, but these were promptly addressed by the support team. Overall, the app is highly recommended for its functionality and the outstanding support provided by the team.
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Great App using between Shopify and QBE. Fast and very responsive Customer Service. Worth it. Other solutions kept having issue or created duplicate vendor entries. Their PO function also work very nicely.
I am so appreciative of the help I received from the technical support team. I had an issue with how the Shopify Syncronization app was bringing the transactions into our QuickBooks. It was not their fault, it was just the way we have our inventory system set up. Although it took some time, it was not their fault. Again, it was the way our inventory was set up. They continued to work on it until all was resolved and now my inventory is much easier to handle thanks to all of their efforts. They stuck to it until it was exactly what I needed. The were absolutely great and attentive!
The customer service is amazing! We have had a few minor things arise and they have always been on top of things, providing help and fixing the issue. Highly recommend!!!
I have been using this app for several years, very few issues until now. Orders are not syncing even after multiple attempts. The biggest disappointment is there lack of customer service, they are on the other side of the world so any resolution is 12 hours away at a minimum. They seem highly focused on completing the service call then they are at actually focusing on the issue to ensure the app is functioning properly. I sent screen shots today, still waiting for answers!!
Hello, Thank you for your feedback. We are sorry for the inconvenience caused by the order sync issue and appreciate you bringing it to our attention. We received your email late Friday and reviewed the matter at the earliest opportunity. Upon investigation, we found that one order did not sync due to an error returned from QuickBooks. The issue has now been resolved, and our team has shared the detailed explanation with you via email. Additionally, we have implemented an enhancement so that if this specific sync error occurs again in the future, our app will automatically attempt a resync to help prevent similar situations. We truly value your continued association with us since 2023 and appreciate the many constructive discussions we have had with your team regarding your sync requirements and their implementation. Your feedback is important to us, and we remain committed to providing a reliable solution along with responsive support. If there is anything further we can assist you with, please do not hesitate to reach out.
This app works seamlessly and the people behind it are a pleasure to deal with. Thank you!
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