QuickBooks Desktop by Parex
The Shopify Syncronization app has received overwhelmingly positive reviews from users. Customers praise the exceptional customer service provided by the technical support team, highlighting their dedication and attentiveness in resolving issues. The app itself is described as seamless and user-friendly, making the process of syncing Shopify orders into QuickBooks efficient and time-saving. Users appreciate the prompt responses and effective solutions offered by the support team, emphasizing the app's reliability and the team's commitment to addressing user needs. However, there are a few mentions of poor customer service experiences, specifically related to unresponsive emails regarding unsynced orders. Overall, the app is highly recommended for its functionality and outstanding customer support.
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I am so appreciative of the help I received from the technical support team. I had an issue with how the Shopify Syncronization app was bringing the transactions into our QuickBooks. It was not their fault, it was just the way we have our inventory system set up. Although it took some time, it was not their fault. Again, it was the way our inventory was set up. They continued to work on it until all was resolved and now my inventory is much easier to handle thanks to all of their efforts. They stuck to it until it was exactly what I needed. The were absolutely great and attentive!
The customer service is amazing! We have had a few minor things arise and they have always been on top of things, providing help and fixing the issue. Highly recommend!!!
Poor customer service, no response to my email related to unsynced orders.
Hello, Thank you for your feedback. We are sorry for the inconvenience caused by the order sync issue and appreciate you bringing it to our attention. We received your email late Friday and reviewed the matter at the earliest opportunity. Upon investigation, we found that one order did not sync due to an error returned from QuickBooks. The issue has now been resolved, and our team has shared the detailed explanation with you via email. Additionally, we have implemented an enhancement so that if this specific sync error occurs again in the future, our app will automatically attempt a resync to help prevent similar situations. We truly value your continued association with us since 2023 and appreciate the many constructive discussions we have had with your team regarding your sync requirements and their implementation. Your feedback is important to us, and we remain committed to providing a reliable solution along with responsive support. If there is anything further we can assist you with, please do not hesitate to reach out.
This app works seamlessly and the people behind it are a pleasure to deal with. Thank you!
They have been very helpful through email in setting up the app to work the way we needed, and also helpful when switching to new computer. Highly recommend.
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