QuickBooks Desktop by Parex
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I am so appreciative of the help I received from the technical support team. I had an issue with how the Shopify Syncronization app was bringing the transactions into our QuickBooks. It was not their fault, it was just the way we have our inventory system set up. Although it took some time, it was not their fault. Again, it was the way our inventory was set up. They continued to work on it until all was resolved and now my inventory is much easier to handle thanks to all of their efforts. They stuck to it until it was exactly what I needed. The were absolutely great and attentive!
The customer service is amazing! We have had a few minor things arise and they have always been on top of things, providing help and fixing the issue. Highly recommend!!!
Poor customer service, no response to my email related to unsynced orders.
Hello, Thank you for your feedback. We are sorry for the inconvenience caused by the order sync issue and appreciate you bringing it to our attention. We received your email late Friday and reviewed the matter at the earliest opportunity. Upon investigation, we found that one order did not sync due to an error returned from QuickBooks. The issue has now been resolved, and our team has shared the detailed explanation with you via email. Additionally, we have implemented an enhancement so that if this specific sync error occurs again in the future, our app will automatically attempt a resync to help prevent similar situations. We truly value your continued association with us since 2023 and appreciate the many constructive discussions we have had with your team regarding your sync requirements and their implementation. Your feedback is important to us, and we remain committed to providing a reliable solution along with responsive support. If there is anything further we can assist you with, please do not hesitate to reach out.
This app works seamlessly and the people behind it are a pleasure to deal with. Thank you!
They have been very helpful through email in setting up the app to work the way we needed, and also helpful when switching to new computer. Highly recommend.
Customer support is amazing if we have issues. The app works great between shopify and QB!
The customer service is top notch, as the Parex team has solved all the issues/problems that have come up. The App does what we need it to, every now and then there are issues, which seem to stem from the QuickBooks side. Thankfully, the support is great.
This app has been an incredible time saver. Reconciling orders at month end/year end is seamless. Their customer service is remarkable. They provide detailed explanations and help to problem solve any issue that may arise. I ran into some challenges when I updated my QuickBooks program, and Mahek and his team were a tremendous help. I would recommend this app( more importantly the customer service/personel running it) to anyone.
Support is great and it does what it says it will do!
Great customer service. Very easy to work with and addresses any problems in a very timely manner. Highly recommend.
Easily moves transactions and purchase orders in QBD from Shopify. App staff is great with helping setup. Made the transition to Shopify POS great.
Excellent and efficient way to make sure Quickbooks Desktop and Shopify are able to communicate. Plus, the support team is so great to work with and responsive when i need help.
User-friendly, straightforward app that gets the job done. I've connected with support on two separate matters. In both cases, the team responded within one business day or less and delivered a solution that worked the first time around. No trial and error.
We are very pleased with this app. It works as described in sync’g Shopify orders into QuickBooks Enterprise Desktop. The support folks are great, very responsive and easy to work with! Will recommend to others. 4 thumbs up!
Excellent app for QuickBooks and Shopify POS. Had a little problem with mapping sales taxes but their customer service helped solve the problem. Everything is running as it should, Perfectly.
Tech support is super helpful and responds rather promptly and thoroughly. We just started using the app, but so far it appears that it will be a huge improvement and time saver compared to our previous integration.
I love this app, and the customer service from Mahek is fantastic. This app saves me hours of unnecessary work. After working on the settings, I needed some tweaks made. Mahek took care of it all on the back end and now I'm loving it!
This application is functioning well. We have a complex amount of data to move regularly across these platforms. The service and response times have been on point and bring resolve. Good product. Open minded approach to adjust as needed by the individual business model.
They are very helpful, and reach back out in a timely manner.
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