Bold QuickBooks Sync Pro

We have been using this ap since day one. Over this past year we keep getting more and more errors. This ap use to be free but since having to pay for it it has been getting WORSE!! Come on. Whats the deal??

We use this app to send our sales receipts from Shopify to QBO. It works flawlessly most of the time. Unfortunately, once every few months we have a tax entity problem. This causes all our Shopify sales to no longer export to QBO. To resolve it I contact Bold who tells me "everything is working now", I then have to INSIST I will not get off of chat until they fix it. After several minutes of discussion they realize I am not leaving and my problem gets elevated and then fixed. The help person can not tell me what happened or how it was fixed so the next time I contact Bold it's Groundhog Day all over again. This several hour process has happened six times, if there was another way to export Shopify to QBO, I would try it. Our business is too big to be at the mercy of this weak link. My only alternative is to leave QBO.

Malheureusement il y a un bug avec les codes promos. Lors que le client entre un code lui offrant la livraison gratuite l'importation de ce reçu de vente comporte une erreur de taxe. C'est un énorme problème qui débalance toute ma comptabilité! Et personne chez Bold n'est en mesure de trouver la solution (après un mois je me rends à l'évidence et je vais chercher une nouvelle application) Unfortunately there is a bug with the promo codes. When the customer enters a code offering free shipping, the importation of this sales receipt contains a tax error. It's a huge problem that throws all my accounts off balance! And no one at Bold is able to find the solution (after a month I realize that I am going to look for a new application)

i'm a bookkeeping and have to reconcile sales. I spend hours trying to figure out the deposits. They never match reports and it's always a big mess.

Mapping from SHOPIFY to QBO is not working. I've emailed 4 times and called more times than I can count an no one gets back with me. I'm very unhappy about this. TERRIBLE SUPPORT.

It used to be free to export Shopify orders to Quickbooks online. Then they came out with this app by BOLD, and it's now an extra fee to use an existing service we already pay for. The worst part is the export is always filled with errors that we have to manually check and fix. Additionally, we were able to export a whole month of transactions but when BOLD took over, we were told by BOLD support that the app can only handle about 3 days worth of transactions per export. Using this paid app feels like a downgrade from the already glitchy, but free app previously.

HORRIBLE! I thought only the government double taxed us. We pay for shopify and QBO and now we have to pay for what should be part of the QBO service?! EXTORTION! Quickbooks online you should be ashamed.

Very, very unhappy with this app and the support I've received. We're in the early-ish days of our store, and we've been busy since basically day 1, and getting a tight handle on our books has become increasingly important, so I see this app and figure 'cool, Bold has a good reputation, and we've already got Quickbooks, so this is great'. I look at how many orders we've got, upgrade to the paid plan, and start to go through setup, but after assigning all my accounts, and running my first export, I notice I've got almost 200 failed transactions. I keep an eye on the daily export for the first week or so, and every day, I'm getting a handful more transactions that fail, so obviously I hit up Bold to see what the issue is. They respond and say any transaction that has multiple tax codes will confuse their app and the export will fail, so for example, if you've got a city tax and a state tax on an order, good luck, because you're gonna be entering it by hand. In my case, that's more than 200 orders I'd have to add manually, with more every day. Obviously, that's not even remotely a workable situation. Now, it's probably worth mentioning that in the product description, it talks about how flawlessly it works with different tax agencies and rates: 'We’ll automatically set up new tax agencies and their associated tax rate based on your imported orders.' but the reality is, the app can't handle more than 1 without breaking, they've made a mess of my books, left hundreds of orders that I'm apparently supposed to do manually, and the answer I got from support was essentially ¯\_(ツ)_/¯. I'd give less than one star if I could.

Store is in USD. Our quickbooks is in CAD. This integration doesn't work (we checked with quickbooks) because of the multicurrency. The problem is because they don't have a trial period, we've already paid $19.99 only to find out it can't be used. We've only had it for 1 day. Trying to get a refund now.

Let me get this straight... first we pay monthly for the Shopify account and we pay monthly for the Quickbooks account. NOW we also have to pay monthly to connect them?! No thank you. This is thievery.

Use to be a great apps now they charge it and even worst many order dont sync and you have to manually enter it into quickbook. Got the basic plan at 200 order per month. And I'm only at 152 and Bold charge me extra fees for every Extra fees. Really dissapointing, hope I find a better solution to Sync with Quickbook

used to be a grill great App. Now they charge for an app that is not even compatible on my Mac...... So upset, Wish it Never changed. its 100% the App not the Quickbooks. Program has not automatically downloaded since March.

This is the second apps I installed from BOLD, and it was a disappointed all over again. The support is so damn slow until now the export from Shopify to Quickbooks was failed all the time. Lack of support team that replying to me without reading my previous comment very unpleasant. They're like to drag the case into a long period and till now, it never settled. Not recommended apps & company, period.

This app does not sync refund transactions, so if you have a customer that buys a product, the sales gets recorded as a sales receipt correctly, but they cancel their order and you refund, that information does not get transmitted to quickbooks. The app claims they do this, but they don't. We realized this after thousands of transactions had gone through, and now we've had to spend hundreds of dollars with an accountant to estimate a solution that works. I highly recommend not getting this app and recording your payouts as sales instead

We already pay for both Shopify and Quickbooks - the introduction of a monthly fee moving forward will see me removing this app and entering data manually. It even has me questioning whether to stay with Quickbooks or move to Xero which does not have a fee to transfer the data - so not only are the developers losing clients themselves, but this could have a negative impact on Quickbooks itself. I can see a lot of clients leaving and switching accounting packages because of this.

ABSOLUTE SCAM. Was originally advertised as a free service to sync from shopify to quickbooks. Now they are charging MORE than what it costs to have quickbooks every month. Absolute scam. Avoid at all costs.

Very disappointing. Similar problem that others have had re taxes. Import fails then no instructions on manual import. Not worth the money and a poorly developed product.

I've been holding off writing this review hoping the support team would sort the problem out but no such luck. So I have to say don't buy this app its a waste of time if you are VAT registered as it doesn't work! Before we went VAT reg all was fine and every night the sales from Shopify would be sucked into QB and a invoice created. Once we click the 'All Taxes are included in prices' option the link was broke and we get the same error message every night 'You must select a product/service or an account for each split line with either an amount or a billable customer.' So now I have to manually put every invoice into QB. Ball ache and time consuming.

Awfully disappointed that we are being forced to pay for this integration. As another seller noted, we already pay Shopify and QB separately for their services. Now, without any warning Bold has taken over, and it is forcing us to pay $30 a month for merely passing on the transactions. Of course Shopify is no bystander. They can now enjoy payment for a function which should have been native to the platform. Feels like extortion.

I'm too disappointed to pay yet another monthly fee. Like it wasn't enough to pay Shopify and QuickBooks, now I have to pay to sync data between two. I think it's time to look somewhere else for more affordable solutions.