MyWorks Sync for QuickBooks

Myworks does a great job. I have used several point of sale systems that all post sales to a general journal which is a complete nightmare to match up sales and reconcile the books. I was reluctant to switch to Shopify because their native integration with QBO is the same general journal nightmare. Then I found Myworks and it does exactly what I needed and creates actual sales transactions perfectly. I would not have switch to Shopify without Myworks. The Stockroom app also works very well, there are some changes that I would make but they are receptive and want to make changes that make the product better.

Great fix for Shopify to QuickBooks invoices I’d been having problems since Shopify changed over from the previous QuickBooks integration. The old version worked fine for us, but after the change our Shopify orders were being sent into QuickBooks as Sales Receipts instead of Invoices, which wasn’t what we needed. We installed MyWorks QuickBooks Sync and I can confirm it has solved the problem. Our Shopify orders now come across correctly as Invoices, with the payments applied against them. Once set up, it’s very easy to use and just gets on with the job in the background. I also have to mention the support, which has been very good. David in particular was extremely helpful when I had one or two technical questions during setup and helped me get everything working as it should. If you’ve come across the same problem since Shopify changed its QuickBooks integration, especially if your orders are now creating Sales Receipts rather than Invoices, this app is the fix. It works, it’s straightforward to use, and the support is excellent. Very happy with it and would definitely recommend it.

The app caused multiple errors in our data after installation.

Absolutely awesome, This has cut our paperwork down a ton! If you need a certain feature or something tweaked the DEV team is on it. They have personally introduced features at our request in days, and even more complicated things were done in a month! I have never worked with a more responsive software company.

The initial onboarding and setup call went well, but once we started using the app, we encountered several issues. It took almost two days to receive a response to our support emails, so I scheduled another call for help. I later learned those calls are intended only for initial setup, but a support representative agreed to help with our three issues. Unfortunately, during the troubleshooting, I was trying to understand an issue that occurred, but instead of listening, the representative became angry, raised his voice at me, and abruptly ended the call in an unprofessional manner before our remaining issues were resolved. It was a very hurtful and disappointing customer service experience. As of today, no one from the company has followed up, apologized for what happened, or reached out to help resolve the remaining issues. Based on my experience, I cannot recommend this app.