QuickBooks Sync by MyWorks
The reviews for the MyWorks app are mostly positive, with users praising its seamless integration between Shopify and QuickBooks, time-saving features, and excellent customer service. Users appreciate the extensive customization options, ease of setup, and quick responses from the support team. However, there are a few negative reviews mentioning issues with data errors, delayed support responses, and unprofessional customer service interactions. Overall, the app seems to be highly recommended for its efficiency in syncing data and improving workflow.
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The app caused multiple errors in our data after installation.
Absolutely awesome, This has cut our paperwork down a ton! If you need a certain feature or something tweaked the DEV team is on it. They have personally introduced features at our request in days, and even more complicated things were done in a month! I have never worked with a more responsive software company.
The initial onboarding and setup call went well, but once we started using the app, we encountered several issues. It took almost two days to receive a response to our support emails, so I scheduled another call for help. I later learned those calls are intended only for initial setup, but a support representative agreed to help with our three issues. Unfortunately, during the troubleshooting, I was trying to understand an issue that occurred, but instead of listening, the representative became angry, raised his voice at me, and abruptly ended the call in an unprofessional manner before our remaining issues were resolved. It was a very hurtful and disappointing customer service experience. As of today, no one from the company has followed up, apologized for what happened, or reached out to help resolve the remaining issues. Based on my experience, I cannot recommend this app.
Hi Nadine - thank you for taking the time to share this, and we're sorry to hear of your experience. This isn't the experience we want any merchant to have, and it's not typical of our team - and we've addressed it with our team. You're right that our email replies were slower than usual that week - most of our team was traveling at the annual Shopify DotDev conference, which is context, not an excuse. On follow-up: we did email you personally the day of your call, but with several support threads open between us, it looks like it may never have reached you. I understand how that felt like silence, and we've reached out again directly to make sure we connect. We were glad to resolve several questions you had together on that call, and we'd be happy to schedule a followup call to finish the remaining ones with you and make sure your experience with our sync is a pleasant one.
ChatGPT recommended your app to me, and I’m glad it did. After some initial setup, it’s convenient and easy to use. Thanks to the development team for creating such a great product!
Thank you for sharing, glad the setup clicked. We're always doing our best to offer a great product so we're happy to hear MyWorks is working smoothly for you!
MyWorks was one of the only affordable apps that would allow us to set up our sync to report only upon order fulfillment from Shopify. That alone is a basic part of our business and it was very frustrating that a solution to the reporting was so elusive. Enter MyWorks! I have been extremely happy with the app and was beyond thrilled in May when they released the option to sync daily journal entries as opposed to individual sales receipts or invoices. It is the perfect balance between enough and too much info flowing through our various systems. The initial set up and mapping was quite easy and I got a very quick response on the few items I needed assistance on.
Thanks so much for taking the time to leave us a review! Really great to hear the fulfillment-based sync timing solved what sounds like a long-standing frustration. We're here whenever you need us!
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