Beachwood Medical Supplies review for QuickBooks Sync by MyWorks

The initial onboarding and setup call went well, but once we started using the app, we encountered several issues. It took almost two days to receive a response to our support emails, so I scheduled another call for help. I later learned those calls are intended only for initial setup, but a support representative agreed to help with our three issues. Unfortunately, during the troubleshooting, I was trying to understand an issue that occurred, but instead of listening, the representative became angry, raised his voice at me, and abruptly ended the call in an unprofessional manner before our remaining issues were resolved. It was a very hurtful and disappointing customer service experience. As of today, no one from the company has followed up, apologized for what happened, or reached out to help resolve the remaining issues. Based on my experience, I cannot recommend this app.