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The Shopify App has received overwhelmingly positive reviews from users, with many praising the excellent customer service provided by the support team, particularly mentioning Philo. Users appreciate the user-friendly interface, ease of use, and the app's functionality for generating quotes and facilitating online sales. The support team is highlighted for being responsive, helpful, and going above and beyond to assist users with any issues or customization needs. Some users mentioned minor improvements they would like to see, such as updating email templates and adding more customization options, but overall, the app is highly recommended for its effectiveness and customer service excellence.