All reviews

Rating Breakdown

  • 5
    98% (89 ratings)
  • 4
    0% (0 ratings)
  • 3
    1% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (1 ratings)
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5 / 5 Share

Feb. 9, 2019

Speedy and very supportive customer service. Got a call back in less than 1 minute. Thanks Ahmed! -Darryl

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 8, 2019

i used this app to collect leads and sure it does better than any other ones i used. it would be nice if we can choose either to chat instantaneously or if we are not available to ask for a call back

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 5, 2019

Awesome app. The developers also helped us get our website launched and our marketing campaigns set up the right way. We recommend these guys to anyone with an online store. Callbacks are a great way to convert interested buyers. It's so important. Install this callback app right now, and talk to their support team. They will help out a lot.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 5, 2019

Great support, got the app button embedded quickly through the customer support. Looks great and I'm looking forward to using it.

Using app

28 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 12, 2019

Awesome app to help me close more sales. The phone sales channel is key. For my type of product customers love the 1 on 1 conversation before making their purchase. When we're able to call them back right away it earns that trust for my brand and customers are already interested in buying. Conversation rates on my phone calls are amazing.

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 9, 2019

Unbelievable customer service. They helped me get our plug in up and running on the website even while on vacation. Would recommend highly.

Using app

Over 1 year

Total reviews

3

Average rating

4.7

5 / 5 Share

Dec. 14, 2018

We use this app to schedule callback for media inquiries. It's great to because we get alerted as soon as someone requests a contact back, and we can dial that person with one tap through the Raven Callback email or messenger alert.

Store

FVV23

Using app

30 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 14, 2018

Went above and beyond what any developer should offer for a free app! I wanted to use this widget on a specific page of my site but it isn't coded that way so I used the built-in chat box for the widget and within a few minutes I had the code needed to get it to work. Author is quick to reply and very easy to work with, now I'm going to go check out his other apps! Highly recommended...

Using app

About 23 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 10, 2018

This app is amazing and even more so is the customer service. After I struggled to install it I contacted Ahmad and he did it in seconds. Better still he gave me lots of advice on how to increase my websites conversion rate. First class A+

Using app

20 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 17, 2018

This app is a MUST HAVE! for any Shopify store. We've actually replaced our live chat with Raven Callback and have had tremendous success and many customers have commented on their satisfaction of having a call back button. Oh, not mention higher conversions! I'm probably converting half of my callback sales at least. But whats a great app without great customer service. Ahmad has been fantastic in helping us with some coding optimisations for our store, and has gone above and beyond in always answering our questions. Thanks Ahamad, I love this app! You can checkout the app on our store - https://www.theblackseedco.com.au/pages/contact-us

Using app

About 2 months

Total reviews

12

Average rating

3.8

5 / 5 Share

Nov. 11, 2018

This app works great and looks good. We customized it just how we liked it easily. If there was something we had questions about, the customer support was very quick to respond and assist. I am glad that I have found this and their recent new features are nice as well. I highly recommend the Raven Call Back app.

Using app

About 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 4, 2018

Raven has been a great callback app for our store. We installed in a little while ago and are already made 2 sales from the 2 callback requests. That’s a 100% conversion rate so far from callback requests. Spoke to the developer as well and their customer support was really good too; they are launching a scheduling feature soon which will also be a great addition to the app. Great work Raven, highly recommended.

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 14, 2018

This app is awesome!!! It's connecting with me with all the customers I need to be talking to. I sell custom designed cakes so getting on the phone with my customers is really crucial for me to get the sale.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 3, 2018

The phone sales channel is very important. We have a business number but I think many people don't dial because they aren't sure if anyone will pick up on the other line. I used to think too much about making sales "online" but Raven got me to think bigger and think about just making sales anywhere. Not just "online" but also over the phone. The phone channel has been great. Raven really does turn website visitors into qualified sales calls. My only request would be if the app would let my customer schedule a call, by picking what time and day they want me to call them back. I reached out to the developer and they said it's on the way! Can't wait for that, it would make this app perfect.

Using app

--

Total reviews

6

Average rating

4.5

5 / 5 Share

Sept. 19, 2018

Raven let’s us know more about our potential customers needs and how to communicate with them better.

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 23, 2018

Another no Brainer from "How Many Steps Inc." My ave order value is under 1000ZAR. My Average Order Value of Clients I contact on Raven is Above 2000ZAR. That personal touch works like a dream.

Using app

4 months

Total reviews

17

Average rating

4.5

5 / 5 Share

Aug. 18, 2018

LOVE THIS APP! I just installed the app yesterday and today I got my first request for a call. I called her right away and she had some questions and I we discussed leggings and tunic sizes etc and she said she is going to place the order. She was very impressed that a company called her back. It was a very pleasant talk and I love to talk! Get this app! Do it NOW! Highly recommend. Pamela, MomMeAndMore.com

Using app

About 1 year

Total reviews

13

Average rating

4.7

5 / 5 Share

Aug. 17, 2018

Great App! Simple to the point. Connect with customers on their terms, quickly converting leads into sales with data to back it up. Courteous, fast & professional support. Willing to go the extra mile to customize for our particular market, sales funnel and products. Fantastic work!

Using app

About 4 years

Total reviews

7

Average rating

4.9

5 / 5 Share

Aug. 14, 2018

I am absolutely LOVING this app. We have received so many quick client questions which we're then able to answer via SMS or phone immediately to help close a sale. Having that call to action right on the product page makes it super easy for customers to ask questions without having to find our email or phone number. BRAVO!

Using app

About 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 10, 2018

I would give 10 stars if I could. After installing Raven we immediately started making more conversions over the phone. Super simple product to use and very valuable for our business. I even received a call from the owner/creator of Raven. He and I speak on a regular basis now and he listens to my feedback. Not only does he listen but he has actually implemented some of my feature requests and more are on their roadmap. Folks, this is a rarity in the software/app business these days. Amazing customer service! I am going to support this team for as long as I possibly can. I recommended Raven to everyone that I run across with a Shopify store. Dustin @ ALLIED CYCLE WORKS

Using app

Almost 2 years

Total reviews

1

Average rating

5.0