Razorpay COD & Magic Checkout
The reviews are sharply mixed, but the dominant sentiment is negative. Many merchants praise the app when it works well, especially for faster checkout, smoother payment flows, auto-filled customer details, reduced cart abandonment, fewer fake orders, and improved conversions. Several reviewers also mention that the integration can be seamless and that the support team is responsive and helpful in some cases, with a few calling the onboarding smooth and the overall experience excellent. However, a large number of reviews complain about poor support, slow or nonexistent responses, unresolved bugs, and unprofessional onboarding or troubleshooting. Some merchants report that the app breaks checkout, disables itself, forces awkward app changes, or creates integration conflicts, which can directly hurt sales. Others mention missing features, duplicate payment steps, waitlists, and difficulty getting help after onboarding. Overall, the app seems to deliver strong business value for some stores, but reliability and support consistency are major pain points.
Review RSS feed
Magic Checkout has managed to turn a technical support issue into an absolutely frustrating experience. Their technical team seems very comfortable keeping customers waiting indefinitely. One month without a meaningful answer is not a delay — it's a complete failure of customer service. What makes it worse is the repeated assurances without visible action. The founder and management are ultimately responsible for this culture of negligence. I have completely lost trust in this company.
I wish I could give ZERO stars. Magic Checkout's technical team has shown absolutely no urgency, ownership, or professionalism. Imagine approaching a technology company with an issue and receiving no proper response even after one month! That's exactly the experience I've had. Their communication is terrible, their promises mean nothing to me anymore, and their leadership appears completely disconnected from customer problems. The founder seriously needs to question how this company is being managed.
DON'T FALL FOR THEIR PROMISES! Magic Checkout's technical support is unbelievably disappointing. They keep giving assurances but fail to deliver solutions. A full month has gone by without a proper reply. It genuinely feels like their technical team has no sense of responsibility or professionalism. The founder should focus on fixing this broken support culture instead of allowing customers to be treated so poorly. Completely unacceptable.
Magic Checkout is a perfect example of how poor leadership can destroy customer trust. The technical team behaves as if resolving customers' problems is completely optional. More than 30 days have passed without any meaningful response. Their assurances feel completely worthless. And where is the founder? Does the leadership even care about how customers are treated? If this is the standard set by the founder, it explains the terrible service. One of my worst experiences with a checkout service
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.