Razorpay COD & Magic Checkout

third class app

Magic Checkout has managed to turn a technical support issue into an absolutely frustrating experience. Their technical team seems very comfortable keeping customers waiting indefinitely. One month without a meaningful answer is not a delay — it's a complete failure of customer service. What makes it worse is the repeated assurances without visible action. The founder and management are ultimately responsible for this culture of negligence. I have completely lost trust in this company.

I wish I could give ZERO stars. Magic Checkout's technical team has shown absolutely no urgency, ownership, or professionalism. Imagine approaching a technology company with an issue and receiving no proper response even after one month! That's exactly the experience I've had. Their communication is terrible, their promises mean nothing to me anymore, and their leadership appears completely disconnected from customer problems. The founder seriously needs to question how this company is being managed.

DON'T FALL FOR THEIR PROMISES! Magic Checkout's technical support is unbelievably disappointing. They keep giving assurances but fail to deliver solutions. A full month has gone by without a proper reply. It genuinely feels like their technical team has no sense of responsibility or professionalism. The founder should focus on fixing this broken support culture instead of allowing customers to be treated so poorly. Completely unacceptable.

Magic Checkout is a perfect example of how poor leadership can destroy customer trust. The technical team behaves as if resolving customers' problems is completely optional. More than 30 days have passed without any meaningful response. Their assurances feel completely worthless. And where is the founder? Does the leadership even care about how customers are treated? If this is the standard set by the founder, it explains the terrible service. One of my worst experiences with a checkout service

Absolutely pathetic experience with Magic Checkout. Their technical team is one of the most irresponsible and unprofessional teams I have ever dealt with. They make promises, give misleading assurances, and then completely disappear. It's been over a month, and they haven't even bothered to provide a proper response. Zero urgency, zero accountability, and absolutely no respect for customers' time. The founder and leadership should be ashamed of this level of service. Extremely disappointing!

It really is extremely bad application. First I was using razorpay magic checkout as usual. But then they made me uninstall that application from shopify. Made me set up magic checkout again which doesn't even work. When I try to reinstall the old app, they say I am on waitlist. The customer service is pathetic. I wouldn't even rate 1 star for this. Avoid this

Customer support is pathetic It's been 13 days since I am trying to integrate magic checkout////

Terrible support.

Absolutely bad! it shows I need to install 2 razor pay apps, when I am trying to the second app shopify doesn't allow me to since I already have one installed, what the fucking hell is this??

This is the most "Oombifyed" app I've ever used. The customer support is terrible they don't value your time and failed to resolve my issue. They attempted to fix it, but instead created another bug. I wouldn't recommend this app. Save yourself the frustration and use a different one.

The magic checkout is stopping my customer to make the payment. I was not sure from when this is started happening. I do check my payment methods once in a week. There is no resolution quickly, we have to wait for 24-48 hours

The merchant support is terrible, there is no way to get any resolution done

No option to integrate via API credentials. Stuck with Axis UniPG account powered by Razorpay.

Poor Experience with the support team. 1. Took all the time in the world to respond to my magic checkout queries, and that too didnt resolve it. 3 days to even respond, and even after not resolving the issue during one troubleshooting call, took another 3 days to get back.. You will not be able to make money if your website checkout process is this unreliable. 2. They had multiple business owners in the resolution call, i find it strange that your shopify store is shared in front of everyone. it was very unprofessional setup 3. It was a sea difference experience with the initial support vs later support. Giving 2 stars as 1 star is too poor, but again you are losing sales if your business is not up and running after marketing your website.

Be careful before you use this app!! support team create ticket only no result i suggest go with gokwik integration or other any integration as this not good app Very bad experience with the support team; they just come with many merchants and do fast integration and if there is issue in integration, no one responds to you

Very bad onboarding experience with Razorpay Magic Checkout. The team is not helpful and shows no real interest in onboarding new customers. Communication is slow, and support feels unprofessional. If you’re looking for smooth integration and responsive service, I would suggest exploring other payment solutions.