All reviews

Rating Breakdown

  • 5
    89% (31 ratings)
  • 4
    3% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    3% (1 ratings)
  • 1
    6% (2 ratings)

Reviews with Text

  • 100% (35)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 25, 2025

Strongly recommend if you need ID verification services. It integrated well with our Shopify template. And due to a few unique requirements of our site, we needed some extra assistance and a few small adjustments, which the Real ID team were super fast and helpful to provide. Finally, it does what it promises, which is validate IDs as smoothly as one could hope.

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 23, 2025

Apps Real ID is simple, fast, and reliable. The verification process is smooth, secure, and user-friendly—exactly what we needed for safe transactions.

Store

CO-WAKA

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 12, 2025

Using Real ID has made the identity verification process seemless. Real ID support team helped set it up with Shopify flow so its a fully automated process now. Very easy to set up and start using. Highly recommend for all ID checks required.

Store

Minimax

Using app

12 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 6, 2025

Great experience, Dylan helped me with shopify flows, even added new features because we needed them and helped setting it all up for our store. Responded quickly and in a clear and concise manner. Highly recommend!

Using app

21 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 8, 2025

We are super impressed with Dylan and the Real ID team and functionality. From the start they have been responsive and supportive to help get the software implemented and running smoothly, from introduction/demo and installation support. Recently we requested that they build a Military ID verification feature so that we could verify service peoples for a lifetime discount. A few weeks later the Real ID team had successfully created this feature and yesterday a long standing customer of ours utilized it and now gets the lifetime discount. Again we cant say enough how great the support has been....this is not the case with many apps as we all know.

Using app

8 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 21, 2025

Fantastic app! Does exactly what it says and is very easy to use. Support team is very helpful too!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 14, 2024

Great service, dylan were available almost around the hour to solve all our issues.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 25, 2024

Customer service is 10/10 and it integrates very nicely with Shopify. Perfect for what we need and again, customer service is top notch.

Using app

28 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 25, 2024

Quick and easy to set up with super helpful support from Dylan. I have no complaints!

Store

Endless

Using app

Over 1 year

Total reviews

11

Average rating

5.0

5 / 5 Share

Aug. 29, 2024

Initially i was stunned by the pricing, however after sending feedback to the developer, they immediately replied and were very helpful. They went out their way to enable settings and allow be to be on the normal plan with other settings turned on. They replied to emails within a matter of a hour tops, very quick. And app is working perfectly. Will be using them long term

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 20, 2024

Great app that is essential to my business. The team provides exceptional service with clear and concise information, easy to follow instructions and response time is super quick!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 11, 2024

Wir nutzen REAL ID für unseren Verleihservice und können daher auf eine Kaution verzichten. Sowohl wir, als auch die Kunden sind sehr zufrieden. Der Support ist immer sehr freundlich und schnell.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 17, 2024

This app was exactly what we were looking for to help combat fraud orders. Customer service has also been tremendously helpful and provided guidance on not only setting up this app but also recommendations on other related processes and flows to make this a seamless experience for our customers and teams. Would highly recommend!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 18, 2024

These guys really do go above and beyond to get the best for their customers. They’ve customised fields and rules as we needed to safely run our business and wow…very very good

Store

Trim

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 6, 2024

We use REAL ID for 3 of our website properties. For two sites, we use the App to control the sale of regulated goods. For the third, we use it to reduce credit card fraud (e.g. for first-time customers whose billing & shipping does not match). For the regulated goods, the app is incredibly effective and has saved us a tremendous amount of time in employee-customer communication, record storage and so on. It has also eliminated a lot pushback from customers! We used to have trouble asking for ID's by email, but now we rarely if ever have customers question the legitimacy of the process. The App has lots of options and Support or Developer feedback is always fast and helpful. In short, I definitely recommend REAL ID to cut time and costs by dramatically reducing credit card fraud or to easily perform legal requirements having to do with regulated goods. As I say, we are now 3 websites strong with it. Thanks REAL ID team!

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 8, 2024

Such an amazing app to help with Fraud. I use this when I have a High/Medium Risk of fraud to verify my customers. I 100% recommend it, and the customer service from Dylan has been so great from the start. I wish there was a better option for smaller businesses like mine, like a pay as you go option per check or something similar. Maybe in the future! :)

Using app

About 1 month

Total reviews

4

Average rating

4.0

5 / 5 Share

April 29, 2024

It just works. Works great. Also... they even implemented custom feature for us within very short perion. Probably best tech support i ever seen! Ty RealID!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 27, 2024

Real ID has really streamlined our old manual process of verifying customer ID's on potential fraud alerts on orders for our Multiple Shopify E-Commerce Stores. It has greatly reduced staffing demands and handle times for our E-Commerce team and has greatly improved our customers satisfaction with the ID verification process. The installation and integration was seamless and simple and launching was a walk in the park with the partnership and support of Dylan Pierce and the rest of the Real ID team. I highly recommend the Real ID app and Dylan Pierce and his team of professionals. Kevin McCollum United RV Center E-Commerce Manager

Using app

5 days

Total reviews

6

Average rating

5.0

5 / 5 Share

March 21, 2024

The app does exactly what it claims and our customers are able to easily verify themselves. And there is Excellent fast and effective support

Using app

About 3 years

Total reviews

13

Average rating

4.6

5 / 5 Share

May 30, 2023

The customer service is outstanding, and the app itself works great. Such a help for our shop which requires ID checks!!

Store

Cantrip

Using app

8 months

Total reviews

3

Average rating

5.0