Real ID ‑ ID verification
Real ID, modern ID verification for eCommerce
Rating
4.9
feedback
37
chart
#4,036
All reviews
Rating Breakdown
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Feb. 23, 2023
The app does everything it says it does and works very well. Helped reduce our fraud to zero. Dylan has been the greatest help with any questions or issues we may be having. Would highly recommend this app if you need a ID verification tool or simply to reduce fraud from different billing and ship to addresses
Nov. 3, 2022
Dylan really did an amazing job for our store. We have automated 18+ id checks through a specific channel that was not out of the box. Dylan and his team were able to help and satisfy our requirements. This app is working like butter now! Thanks a bunch Dylan!
Sept. 27, 2022
This app has been greatly beneficial to our store, saving hundreds of pounds in chargebacks and guaranteeing security with flagged orders. Highly recommended and customer service were very helpful!
Jan. 12, 2022
App-idea is good, and maybe very useful in US or other countries. But it does not work with german passes and also not with german driver-licences. - A better personalisation and translation for the customer frontend would be helpful, as you cannot translate the User interface into another language. People must speak english. Maybe we are coming back in future after the app is more mature.
Hi, Thank you so much for the helpful feedback - yes multi-lingual support for Spanish, German & French is on our roadmap. We're in the middle of making big changes to the frontend ID verification flow to support this as well as make it even more intuitive for your customers. The German Licenses & Passports support should be working however, we're investigating if the algorithm is having issues recognizing those and I'll update this comment when we learn more. If anything else comes to mind, please don't hesitate to ask you can reach me at [email protected] - happy to have you back and yes expect changes. Have a great day.
Sept. 13, 2021
Dylan, Is absolutely amazing....I will have very limited time and trying to make a deadline and he has always been very quick to resolve and respond. He makes sure that he handles it on the spot and doesn't provide :homework: for me to resolve on my own. He is extremely hands on and professional...great software to meet our industries requirements. Would highly recommend to anyone.
Aug. 6, 2021
This is a very useful app with an owner that will take your calls and figure stuff out with you! I used it to check ID on checkout for certain products and it worked very well. I cannot wait to see what is to come.
July 8, 2021
This app has been a life savor when it comes to having a solid and working ability to check customer IDs. Not only does the app work flawlessly, the support from the app is exceptional - nearly always available to help and the updates and custom requests are constantly fulfilled. I can't thank the team enough for this amazing app!.
Oct. 5, 2021
It does what it claims. But some of my customers suspected emails sent by the app are phishing. Please add the settings to send email from our domain by adding SPF records or allow us to integrate our own email sending solutions such as Sendgrid/Mailgun. Update 2021 Oct 5: I am glad the dev has added the option of sending emails by shop domain. This is a clear improvement. So I have revised the star rating to 4. I am looking forward to more versatile pricing plans such as bulk discount when we buy more credits.
Hi, Thank you for the feedback! We're always adding new ways to build trust between you and your customers. Just an update, you can now use your own email address for ID check notifications to your customers. In the Settings section of Real ID, under the Notifications tab you'll find this new feature. You just need to verify your ownership of the email address with a link your inbox, then we can start sending ID checks on behalf of your email address. Your customers will see the ID check is directly related to their order and will help build trust with the process. I hope this helps with your concern! If you have any more feature requests, suggestions or questions please contact me at [email protected] or chat with us in the app. Thanks, Dylan
May 1, 2021
Best App on Shopify! If any issues, they are very responsive and will do everything they can to make sure the problem is fixed. Y'all better get this app! Worth every penny! Protect your business!
April 7, 2021
We have used a few age verification apps for our age-restricted online vape shop and none of the other apps were even half as powerful and reliable as RealID. RealID is also the most cost-effective solution. Dylan is a pleasure to work with and is highly responsive to new feature requests. Not only does he implement new features constantly based on merchant feedback, but the features work reliably and in a way that gets the least resistance from online shoppers. I would highly recommend this app over all other age verification apps available on the Shopify App Store.
Thank you! And so happy to provide a service that brings you and your customers the value of an actual age verified purchase. As always if you need any assistance or have a feature request you can reach me at [email protected] or the in-app chat.
March 29, 2021
This is is the best solution for getting KYC info! If you have products that need age verification or services that you want an extra of fraud detection, then this app will be perfect! I reached out to the developer Dylan about question and best use and he was very responsive! 5/5!
Sept. 9, 2021
As an early adopter, this app became a vital part of our shopify store. Unfortunately, Dylan has subsequently increased the pricing by over 100% which makes the product entirely unviable for a low margin business like ours. If you can afford the prices (or double the current advertised price going off past behaviour) then sure, this is a great solution. Otherwise, back to search the shopify app store for an alternative.
Hi Chris, I'm sorry, but unfortunately our costs have increased and we can no longer offer you an extension on the original price. We would love to have you as a customer and are happy to keep compliance as easy and frictionless for you and your customers - however our costs have changed and we'd have to increase prices since January of last year. We have not canceled your subscription and will continue to support it, even though we're losing money. But we cannot increase your monthly cap at the current terms. I'm sorry, I wish we could extend your monthly cap at the same pricing it's just not feasible for our business. Again our offer still stands and we wish you the best. Thanks, Dylan
Dec. 28, 2020
I just installed this app., so happy to have it. I already used it as soon as I installed it. Waiting to see what happens. But, I am grateful to have it. I will be back with updates down the road.
Thank you for the review and I'm so glad you're finding value in verifying your customer's IDs on higher risk orders. The goal of this app is to allow you to ship orders confidently because you know the billing information on the customer's credit card matches their ID. This will eliminate chargebacks for you and allow you to fulfill more orders and keep a more revenue. I'm happy to answer any questions you might have, you can email me at [email protected] or chat with me in the app directly. Thank you!
Dec. 11, 2020
I needed an app to help with stopping potential fraudulent buyers. This app has helped me feel confident in some questionable customers. I took a chance early on by opting in to this brand new service. It seemed to work fine but I did run into a couple of errors early on. Fortunately the creator reached out immediately after I had emailed asking for assistance and fixed the problem. Dylan has been great to work with, always responding within a reasonable time frame if not immediately and also has customized the app to better help with my business needs. Highly recommend not only the app, but in Dylan aswell.
Dec. 8, 2020
We use this app to help prevent fraudulent transactions by verifying the information provided with the information the customer provides checking out. There were some issues in the beginning, but like all new apps, features were added to help fix the issues. There are some bugs, but as the app grows, it will be ironed out. The developer is very communicative and responds quickly and does everything they can to solve it. He listens to suggestions and makes them a reality. This is a must have, as the other verification apps only take E-Mail, or don't have automation available to make the process easier. This is a necessity if you need to verify customers info or help to prevent fraudulent transactions.
Dec. 4, 2020
Worked well for two times and then gave us errors. When working was very cool. But it's buggy needed to replace it.
Hi there, I'm so sorry you experienced issues sending your third ID check. I've just sent you a few messages in the in-app chat, but I've identified the issue and you should be all set to create checks. Again, I apologize for the inconvenience this caused and I hope to help your business prevent fraud & chargebacks going forward. Don't hesitate to reach out to me if you have further questions or need help with the app: [email protected] Thank you, Dylan
Nov. 13, 2020
We just started using this app but so far the customer service has been great and the app works great and it has helped us offer a much better solution to our customers and help us reduce fraud. Just in time for the holidays. Highly recommend this app. It's hard to find an app that saves you money and helps you provide better customer service.
Thank you so much for the review. It's my pleasure to help your store reduce fraud by proving your customer's identities with biometrics. Our goal is to increase your revenue saving otherwise risky orders that could have been saved with ID verification. Please don't hesitate to email me for help or suggestions - [email protected] Thanks again Dylan