Real ID ‑ ID verification
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The customer service is outstanding, and the app itself works great. Such a help for our shop which requires ID checks!!
I did 5 test on myself, all non working properly, then ask a customer to do 1, for my shame did not work too. Then finally work partially but not with the head turning. They told me I would not be charged BUT got charged €15.75 + $17.08 to be charged on next month for an app that NEVER WORKED 100% and only 1 time work 90% but did not catch the face turning. The app is not done, need a lot more of testing.
Hi, I'm sorry you had so many issues, including with Shopify's billing system. I definitely understand the frustration when it comes to refunds, there are certain limitations that I cannot control either. For context, Shopify does not allow Partners to cancel charges before they are finalized in an invoice and charged to your card. Again, we cannot issue refunds during same time period period the charge is counted in, or even cancel the charges. I know that sounds unfair, and we agree it is, but it outside of our control. On April 14th, you signed up for a paid plan: https://share.cleanshot.com/s4PqQfT3 Three days later on Monday April 17th we received your email that you'd like a refund for paid checks you used for testing. We cannot cancel or refund charges in the same billing period - and we issued a credit for all ID checks. Issuing an app credit is the only option we have at this time for ID checks in the same period. Now that the bill has been finalized (May 4th), we can offer a refund for these test checks. You should see a refund shortly. I'll follow up in a few days to make sure you have received your money. Please the the screenshot below: https://share.cleanshot.com/Rrk9pnZv Please note that ID verification is higher touch than other methods of verification. Some customers do have issues understanding the prompts, we aim to make this experience as seamless as possible and user friendly as possible. This is why we offer a test mode when you first install the app, it gives you the opportunity to trial out these features before committing to a paid plan.
Well received by our customers and easy for staff to verify if customers have completed ID check before shipping. Their support team was very helpful in creating code to work with our varied delivery methods. The online age verification was installed quickly and customizations were completed within a day or two.
Thank you! It's my pleasure to help you. Please don't hesitate to ask if you require any more specific order channels that need excluded from ID verification.
This app has helped us save time verifying orders and simplifying the process! We absolutely recommend this app to all stores!
The app does everything it says it does and works very well. Helped reduce our fraud to zero. Dylan has been the greatest help with any questions or issues we may be having. Would highly recommend this app if you need a ID verification tool or simply to reduce fraud from different billing and ship to addresses
Dylan really did an amazing job for our store. We have automated 18+ id checks through a specific channel that was not out of the box. Dylan and his team were able to help and satisfy our requirements. This app is working like butter now! Thanks a bunch Dylan!
This app has been a life savor when it comes to having a solid and working ability to check customer IDs. Not only does the app work flawlessly, the support from the app is exceptional - nearly always available to help and the updates and custom requests are constantly fulfilled. I can't thank the team enough for this amazing app!.
Best App on Shopify! If any issues, they are very responsive and will do everything they can to make sure the problem is fixed. Y'all better get this app! Worth every penny! Protect your business!
We use this app to help prevent fraudulent transactions by verifying the information provided with the information the customer provides checking out. There were some issues in the beginning, but like all new apps, features were added to help fix the issues. There are some bugs, but as the app grows, it will be ironed out. The developer is very communicative and responds quickly and does everything they can to solve it. He listens to suggestions and makes them a reality. This is a must have, as the other verification apps only take E-Mail, or don't have automation available to make the process easier. This is a necessity if you need to verify customers info or help to prevent fraudulent transactions.
Worked well for two times and then gave us errors. When working was very cool. But it's buggy needed to replace it.
Hi there, I'm so sorry you experienced issues sending your third ID check. I've just sent you a few messages in the in-app chat, but I've identified the issue and you should be all set to create checks. Again, I apologize for the inconvenience this caused and I hope to help your business prevent fraud & chargebacks going forward. Don't hesitate to reach out to me if you have further questions or need help with the app: [email protected] Thank you, Dylan
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