Re:amaze AI Helpdesk & Chat
Live Chat, AI Chatbot & Helpdesk for E-Commerce
Rating
4.5
feedback
175
chart
#1,005
All reviews
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Sept. 24, 2020
La aplicación pese a estar en ingles tiene la opción de traducir manualmente los textos mas importantes (espero puedan tenerlo nativo pronto en español) ahorraría bastante trabajo. Sus funciones e integracion con shopify son muy buenas y rapidas de implementar. entre las opciones que miramos para nosotros que estamos partiendo con el plan basico vamos sobrados y no cuesta tanto por agente a diferencia de otras empresas. (se puede incluso amoldar el plan a lo que necesites y asi no pagas demas) el soporte en linea es excelente , se los recomiendo. Tomen su tiempo de prueba y estoy seguro les sera muy util.
Sept. 14, 2020
Works really well for our needs. We don't use all of its functionality but for what we do use, it does the trick!
Sept. 14, 2020
we used this app to manage our CRM, it has many good functions, it connects not only the email, but also the social medias, which save us a lot of time as everything is under 1 tab. They have prepared with awesome FAQs in videos, though some of the FAQs are not so clear, but the customer support is very helpful and prompt in reply. The BEST is they do not charge as per tier (some in the market charges super expensive for the volume of message you received), they charge based on the users we added and we can connect with many stores, with 1 price, that helps us to save a lot of money.
Sept. 3, 2020
Really great for shopify stores, only need to be in spanish now, and integration with direct message from instagram
Aug. 26, 2020
I Used this app for the past 2 years. i really loved it! also the team always ready to provide the best answers. Thank you Reamaze to help our business growing ;)
Aug. 17, 2020
We moved over from Zendesk and find this system to be an excellent alternative. We are most impressed with the customer support. You get fast answers and great results.
Aug. 16, 2020
This app has been amazing, it has streamlined our customer service and reduced our human-made errors +++. Easy to use and great support when needed.
Aug. 13, 2020
We have been with Re:amaze for a while now and are really happy with the usability and the interface. Now just waiting for Instagram DM integration but we know that is in the hands of the IG gods. keep up the good work!
Aug. 4, 2020
We are in the early stages of using ReAmaze, but so far we are very impressed. The additional functionality, automation, team management, and multi-brand serviceability far exceed our previous solution (Gmail in G-Suite). ReAmaze customer service has also been nothing short of exceptional. We are looking forward to utilizing more features, and giving our customers a better experience utilizing ReAmaze.
Aug. 3, 2020
So far we are in love with Re:amaze. My team has a bounce in their step and there are so many things that are just awesome about the platform. Granted we had come from Desk.com 1 and then ServiceCloud so it was probably pretty easy to impress us. But the Shopify integration with Reamaze is excellent. I haven’t found a single thing that I have tried to do that I can’t do within reamaze. Also, it is easy to go from Shopify to reamaze from an order page so the workflows are perfect for us. We do a lot of custom products so being able to tag products in shopify as custom and populate a channel in reamaze is awesome. The chat features in reamaze was one of the big sellers for us over Gorgias. We integrated our FAQ and all of our macros… Now, honestly half of the questions are getting answered before they are making it to an email… And you can see exactly what they saw from the chatbot if the FAQs didn’t answer their questions, so we use that to make better and better FAQs. Also, love checking order status from the chat bot. Awesome.
July 30, 2020
We highly recommend Reamaze especially for the feature set and outstanding customer support. We've used them for about a year or so now and can happily recommend them to anyone and our clients. Get to know the features and learn how to use them effectively to get the most bang out of your buck!
July 14, 2020
We tested Reamaze for a month before we launched our site. It's the best helpdesk software out there. Easy integration and FANTASTIC customer service. They've been available 24/7 to help me with any small (or big) changes. The Chatbot has decreased the time our Customer Service team has had to spend answering emails. The integrations are great. The interface is great. Can't say enough about the product and the team.
June 29, 2020
Amazing software that can automate away many tasks very easily due to their in depth link with Shopify & simple Bot / Workflow builder. We suspect the bot/workflow builder will save us a great deal of time as it can reply to customers without loosing that personal touch as it can link in real Shopify customer / order data. There is no longer any need for our customer service staff to look in Shopify for order details/to action refund/returns/create orders/etc. as it can all be done from Re:amaze, which will save a great deal of time. Their support has been amazing. We've requested some extra features with there Shopify integration and it was implemented/researched within 24 hours... can't get any better than that! We've tried many help desks, none are a patch on Re:amaze and it is at a good price point. Very happy customer
May 7, 2020
Previously, we've used Freshdesk and Zendesk. We switched to Re:Amaze 6 months ago and couldn't be happier. The integration and flow from various channels like email, live chat, and social media is very tight and seamless. Our team is able to tackle 50% more live chat and email "tickets" compared to our previous help desk systems.
May 1, 2020
The cost of Re:amaze is a bargain for what they offer. Chat, help desk, built in knowledge base – it truly is an all-in-one solution. It is very user friendly and easy to customize. The intents and workflows have improved our customer service automation and the integration with Shopify is flawless. Their support team is responsive and knowledgeable and was quick to resolve the few issues we encountered. We are very happy with our experience with Re:amaze!
May 26, 2020
After trying for 1 month, very disappointed that we cannot send our message via Reamaze when customers is not online in facebook messenger. And integration of Whatsapp business via Twillio is not as smooth as I thought, we cannot use our existing whatsapp business number which I find it absurd, other apps allow to use existing number but not with Twillio
Hello there! We're happy to help you with these concerns but we're unable to locate a Re:amaze account under Bedding Affairs. Can you please reach out to our team via email or through your Re:amaze account so we can help address some of the concerns? Regarding the concern about Facebook Messenger, messages can be sent to users on Facebook regardless if they are online or offline, unless the user has set their permissions to prevent that, or if Facebook's 24-hour rule regarding sending a message to a user who hasn't contacted your page recently. These are issues outside of our control and apply to all third party apps. Whatsapp is currently owned by Facebook and access and their API is not open to all developers unfortunately. The short term solution is to offer this integration through our partner, Twilio. We understand that this isn't ideal and we're working diligently to offer a better Whatsapp integration.
April 28, 2020
Reamaze is amazing! There support is great and they are constantly improving the platform. We would highly recommend over other website chat and helpdesk solutions.
April 21, 2020
Love this tool. It's incredibly valuable and it's impressive how quick they are at improving it also whenever we give a feedback about something that would make our life even easier. Well-deserved 5 stars!
April 14, 2020
I am not sure how anyone can run a successful store without this app. It is amazing and so worth the price.
March 17, 2020
Amazing Support App.... Been using for 4 Years+ Great support team and with a lot of good updates... Awesome!