Reamaze Live Chat Helpdesk CRM

Feb. 10, 2021

We've been using Reamaze for about half a year now. We love app! Saves us a ton of time. That said, lately we've been getting lots of error messages from their site re overload, page 404, etc. As a result, I posted a 1 star review. Reamaze immediately got in touch with me and the app is running again. They say they had some issues scaling, but that these issues are under control now. Therefore, I am revising my review back to 5 stars, with the hope and understanding that Reamaze will do what it takes to scale their platform without usage interruptions. Customer service is mission-critical, which means that frequent platform outages are not acceptable. Keep up the good work, Reamaze.

Feb. 9, 2021

Great app. It has all the features we need, and when we can't find anything the support team is at hand and ready to help.

Feb. 3, 2021

After trialling several CMS systems we've settled in and paid for this one. Really pleased with it. Sleek interface, easy to set up, navigate, and use. Lots of updates improving what they offer. Their live chat helpers are really helpful too and take the time to answer your questions thoroughly.

Jan. 29, 2021

This is our standard communication tool for our customer interactions. Support has been great. Michelle was able to assist me in a quick and professional manner. She shows just how valuable this app can be in trouble shooting and taking care of a customer.I would recommend this App to help move your business to the next level.

Jan. 14, 2021

LOVE their customer support. They are always helpful when we have questions about our chatbots and respond very quickly.

Jan. 12, 2021

Most amazing customer support app in Shopify. Seamless integration and amazing features. Support is always there to help with setup. Highly recommend.

Jan. 12, 2021

Their customer service is amazing! They are helpful! They can answer my question quickly, good job!!

Jan. 11, 2021

Love Re:Amaze. Always answer questions and make sure you understand everything. Love that almost everything you need for customer service is at your fingertips for low cost amounts. At the moment it's a 4 star because I'm having issues with the Facebook Integration and we don't know if it's their API or something to do with my account.

Jan. 4, 2021

Reamaze has become an integral part of running our e-commerce business! It has made managing our customer service and social media responses so much more efficient and we can't imagine helping our customers without it. The most helpful feature for us is having all of the customer's information (order #, tracking number, past correspondences, etc.) on the same window as the email so that we can quickly and effectively help our customers without having to go to other websites to gather that information. Reamaze is also very cost effective compared to other similar platforms. It might not have the prettiest design but functionally it can hang with the top platforms. 5 stars, hands down!

Dec. 21, 2020

At first i was a bit overwhelmed with the Interface but once i understood the value of all the different options and got used to it. This App boosted our Customer service expirience from an 8/10 to an absolute 11/10! Thank you!

Dec. 8, 2020

We have been with re-amaze for around 3 weeks now, and I would say that their customer service is great! Every time I have a question or doubt they respond in a very kind and quick way. Also, the way to set it up is very friendly and easy. There a lot of content and information to learn how to work with it.

Dec. 1, 2020

Awesome product and first-rate customer support service! I highly recommend you try this app. It solved all my problems and helps a lot with communication with customers.

Dec. 1, 2020

I highly recommend Reamaze. The feature set are great and it has outstanding customer support. Staff is amazing.

Nov. 30, 2020

Wow! Tightest integration with Shopify I've seen yet. Over the years we went from FreshDesk to Zendesk to HelpScout and now this app. Every function and detail is so thoroughly thought through and support is responsive. We're done looking for the perfect help desk software for our small business, found it. Thanks!

Nov. 25, 2020

I just started using the app, and it was very easy to set up. I had a few questions, and customer service was quick and helpful. Overall excellent.

Nov. 24, 2020

Been using ReAmaze for like 3 months already. Awesome app. And definitely I can recommend for businesses with 3+ support teams! 1. Saves tons of time by keeping all tickets in one place: - Convenient filtering by STORES and ticket types - Single interface for tickets from various channels: email, Facebook direct and comments, etc. 2. Increases support quality by reducing the people factor 3. Eases the communication inside the team: allows convenient internal messages, etc. 4. Helps panning the support team load, providing easy-to-use, yet comprehensive reports 5. Saves time and helps managing the support team, by providing simple automation features 6. Finally, the support team DOES offer solutions. Not always the way I want or 100%-bullet-proof, but still those are solutions. Never was left alone with my issues

Nov. 22, 2020

Very convenient, and staff is very helpful! Any questions, and they answer super fast. Thank you so much

Nov. 18, 2020

Impressive! Still on the trial but so far it has been a joy to use. I have yet to go through all the features but it has far more than Combidesk/Zendesk. Extremely satisfied!

Nov. 16, 2020

The app has been amazing so far. Very easy to keep communication lines with customers. Highly recommended for small businesses.

Nov. 12, 2020

10/10! This app has made it easy to communicate with customers effortlessly and in a timely manner. The support team is always very kind and helpful. We have 3 separate companies using this platform! Endless possibilities! I do wish that there were more recent YouTube videos as the app does update a lot and my lack of braincells requires more visualization rather than reading but still 100% satisfied!