Re:amaze AI Helpdesk & Chat

First off, outstanding customer service and support. Even more outstanding developer support. This is probably by far the best live chat and helpdesk platform out there for Shopify. Have tried other apps but Reamaze has much more depth even though it doesn't look like it on the surface. We plan to upgrade to Shopify Plus next year and will be taking Reamaze with us. What I like most about Reamaze is the way they've thought about how a helpdesk and live chat tool should work for ecommerce. It's not a generic tool like zendesk. For example, they include marketing automation features and chatbots for free. This indicates that their team has thought about how us merchants want to use a tool like this.

I've used Reamaze for just over 2 years now and I have been very happy with their service and software. Any time I've had issues, their support team is on top of it and it gets answered within hours. They've also been busy working on a ton of addons and features since I've joined. Being as busy as I am, it's hard to keep up with these addons but they scheduled a 1-hr review of my account for my 2-year anniversary and helped me update my site with all the new features. Awesome! I highly recommend them for a small/medium help desk solution!!

Are you kidding me! This is such an amazing app that simplifies all of the multiple channels of customer inputs and feedback all into one simple interface - CRUSHING IT now on my CRM management - Thanks Re:amaze!

This is a great platform with an awesome team who listen to feedback and make their product better every time. I have been doing customer support for many years and have used a number of help desks and I highly recommend this platform, it is one of the best I have used. We use it on our website pivotpegz.com and its been great. You can get unlimited email inboxes and also can manage multiple brands and multiple channels such as email, social, live chat and more. It syncs with Shopify and you can see customer purchase history and open orders and even a live view of website visitors. Pricing is great as well. 5 stars from me! Highly recommended. James at Pivot Pegz

I've left a review in the past but I wanted to update it. Reamaze is truly amazing and after 3 years and now getting close to mastering all the features, (texting via email, email aliases, automated forwarding of emails with certain subject and simply regular email. It's simply as good as it gets. We have integrations with Shopify and Pipedrive along with some Zapier in the background for automation and it's definitely saving time and it's just great! Highly recommended, especially with other integrations. Besides the app working well, the customer service has been exemplary! >> 2018 >> Takes a while to master all of the features, however, this system is amazing and don't plan on ever leaving it. So far it meets expectations and we are only using about 30 percent of the features.

BEST CHAT/SUPPORT DESK APP FOR SHOPIFY – We have used many chat apps over the years and since transitioning to Shopify we have been using Reamaze and could not be more satisfied. The product offering is phenomenal and they only continue to add to it. Their support and willingness to help could not be more appreciated. So impressed, look no further, we exhausted testing with nearly every other option out there. Enjoy REAMAZE! Shoutout to Lu and Martin for their continued top notch expertise and service.

Moved from Intercom. Reamaze is much easier and simpler to understand, but still with better features. The fact you can easily link two stores and see live view is great. Well done on a great app

This chat support feature is good. Very good. It has all you need for keeping your customers happy. Tons of features and several plans to choose from. Be careful to choose the right subscription for your amount of staff or remember to change it to an appropriate one when you need more staff accounts. But it's worth double of what they charge - with amount of features and especially with the support they provide. I do NOT regret choosing Reamaze for one second. Keep up the good work!

This support app is working well for our team. The support has been exceptional. Highly recommended.

We LOVE Re-Amaze! A lot of our customers use a combination of their Facebook credentials and email to communicate with us, which resulted in us flipping through multiple systems to figure who we were talking to and what their order history is. With ReAmaze everything happens in on clean easy to use interface. We also love that we can serve up our FAQ right in the chat window. #PowerfulReAmaze

Simply an awesome no-nonsense support app! I can only recommend it!

Seriously one of the most efficient apps out there. From functionality and integration to their quick support and easy to follow instructions, i've never felt this happy about an app before. If you are looking for an all-in-one support app (emails, live chat, social media comments and messages and much more) then look no more because Reamaze have solved it all :) Thank you to everyone at Reamaze for an amazing app and amazing support. Look forward to see what other stuff you guys will be including to make this even better :) ***** HIGHLY RECOMMENDED APP **** www.snowfoam.com.au

ReAmaze is absolutely the best option out there. I've used ZenDesk, Intercom, Olark, etc. Nothing comes close to having all the helpdesk / ticket integrations and support as ReAmaze. We currently have 8 staff handling 300-500 tickets a day including responding to every single facebook comment and message. Do not look any further for Live Chat, Help Desk, Email Support, Social Support software. You've found the absolute best.

Great way to manage customer relations and knowledge base services. Any problem I have ever had with configuration their customer support is always willing to help and are super fast in responding.

This app has been great for our team. All emails and customer communications pulled together into the one place. Also like their Article section... if the Reamaze guys are reading this, it would be good if internal articles could have comments :) We tried several app's and this is by far the best. Customer service from the Reamaze team has been AMAZING - thanks guys!

This is the only app that properly manages multiple brands. Not only that but it manages each brands social, has a help desk, and live chat independently but also in one master inbox if you like. As far as I'm concerned there isn't a better option out there right now and you should start using it as soon as possible.

Great app , Great Support game changer thank you

great app! we use their knowledgebase feature as well. great support as well. no brainer!

Reamaze is fantastic. The app is very powerful and easy to implement. Their customer service team is really responsive, and have even added features based on our suggestions. Highly recommend!

Nobody enjoys customer service. When I want to bang out CS in the morning I just want to see a list of messages and easy workflow to watch them disappear. This does it perfectly. Especially if you have multiple shopify stores, sell on other ecom channels, or CS coming in from multiple sources, this is the CRM for you. And development is all over it, squashing bugs like housewife holding two cans of RAID. Get it now before they start pricing for value.