Reamaze Live Chat Helpdesk CRM

Feb. 28, 2020

I just made the switch from Zendesk to Re:Amaze. It's been about 2 weeks, and so far, so good! Their support is great (fast to respond) and the features this app/service provides are plenty for what I'm doing. The whole interface is pretty noob-proof too, so if you're not a very tech-savvy person, this app will be a great solution for you. Highly recommend!

Feb. 25, 2020

Superb. Integrates chat and email in a single hub that can be used by multiple agents, avoiding the mayhem of trying to share multiple accounts to answer a customer question. Beautifully designed back end and exemplary technical support. Also has a great mobile app.

Feb. 24, 2020

Indispensable for our 6+ brands. Can't imagine trying to run all this without them. GREAT product, FAST service every time, MULTI brand potential, what a deal! -RedPillLiving -ShopMAGAZON

Feb. 10, 2020

This app will change the way you do customer service. I don't think you can find anything better and there is a reason why right now the biggest companies are switching to reamaze. Customer support is on the top 5 of the entire shopify marketplace.

Jan. 30, 2020

I couldn't speak any higher of this app and their customer service. The app has fantastic features, that can be tailor-made to your needs! And if you have queries or need a hand, their support team is knowledgable, professional and always resolves any concerns you might have.

Jan. 13, 2020

By far the best CRM we've used so far. We were on Zendesk for the longest time then wanted to find something with better integrations, ease of use, etc. We tried Gorgias before coming here and it wasn't nearly as good as this. So glad we got this recommendation from other Shopify Plus users.

Dec. 28, 2019

Excellent product overall, having exceeded our expectations. We evaluated the other solutions on Shopify and selected Re:maze. We have experience with customer support teams for many years and so have seen many systems in action including Salesforce Service Cloud, Intercom and Zendesk, having used them all for years at a time. Therefore were looking for a robust case processing inbox with automation/workflows, an integrated help/chat on the client facing side, and scalable pricing as our business grows. After using Re:maze for 6 months I can say that we are very satisfied and have found that it meets all of our needs and more. We are using the inbox for email and chat, as well as the customer communication from Shopify which is very helpful and saves time (rather than logging into Re:maze). The support team is excellent and very flexible, for example helping us adjust the customer input form we added to our shopify site to auto process steps. Great product overall!

Dec. 21, 2019

This is simply the BEST chat app I've come across! I've tried all of the most popular ones and Re:amaze is on another level. I considered using Intercom, but it is so overpriced (for what I need) and their UI is very confusing. Luckily, I found this app and I absolutely love it. It's so simple to use and it works incredibly well. Highly recommend!!

Nov. 27, 2019

We use this app for multi-channel customer service. Amazon, eBay, Shopify, Walmart, etc.... The integration they have done with Amazon and Shopify is awesome. Makes it so easy to lookup your customer's order when the contact you. Also use their Chat and Faq. Make Customer Self Service much easier. Easy to add to any Shopify theme. Very reasonable pricing as well vs competition. We're big fans. A lot of other 3rd party apps that integrate with Gorgias, Freshdesk, etc... are now picking up Re:amaze.

Nov. 1, 2019

Excellent all round. The support as well is phenomenal, answering every question in detail and showing so much interest and care. Would recommend this CS platform to everyone!

Oct. 19, 2019

Consider it as your default support system. Once you have this, your support is of top level. Easy to configure & saves a ton of time mine. Excellent APP 5/5

Oct. 17, 2019

The APP was recommended by one of my friends. I frown upon the suggestion at first. Yesterday, out of nowhere, I added this APP to my store, and wow, I just hated myself that I did not get the APP sooner. It is not just simply a chat tool, it is much more powerful that you can imagine. I'd say, it is a gold mine, in which you could find out many features that are extremely useful to your marketing program. To sum up, it is worthy adding it to your store, and you will not regret. Highly recommended.

Oct. 17, 2019

Reamaze has been a game-changer for our small customer service team. We went from Zendesk to this, zendesk is good but was overly complicated and had an outdated UI when we left. Reamaze is simple, clean, easy to use, and still powerful. Live chat and FAQ knowledgebase is very handy and being able to quickly look at reporting metrics on how our agents are doing has helped us maintain an incredible customer service satisfaction rating. Our customers love it, they love us, and remaze has been critical in achieving that.

Oct. 17, 2019

Simple and effective. Help tutorials make it easy to navigate the app. Keep it up, good work.... :)

Oct. 3, 2019

Amazing app, and great customer service! Thank you for giving us an awesome experience. Managing our client messages and support system was never easy until we found out about Re:amaze. Great job!

Sept. 25, 2019

I have been shopping around for a Customer Support app for a while now. I went through many and all of them had their attributes. However, Re:amaze just ticked all the boxes. I am still learning the app, but from what i have seen so far is that it is easy and user friendly and that is what i wanted. I do not have the time to learn intricate settings. Re:amaze fits all my needs. Thank you, i recommend.

Sept. 12, 2019

Very good experience with Reamaze. Was initially going to use another helpdesk app, but glad we used Reamaze instead. Try it, you won't be disappointed.

Sept. 9, 2019

We tried several customer service platforms before easily settling on re:amaze. Re:amaze was the only option that allowed us to do everything we wanted and more. We were able to easily integrate with our Shopify store, our payment system for recurring subscriptions, and offer our customers real-time chat and searchable solutions via our fully customized FAQ page/help site. We were also able to pull in all of our customer's data via the Stripe integration and are now using re:amaze as a lite CRM system, making customer service a breeze! In addition, the seamless integration with RingCentral allows us to track, record, and call customers right from the re:amaze app or online platform. We also love how intuitive the app is in conjunction with the online view of the re:amaze portal. Anytime we had a question and reached out to re:amaze support, we received an intelligent and easy-to-apply solution within hours. The price is very reasonable for the array of services you can offer your customers through re:amaze and we would highly recommend it as a customer service solution.

Aug. 27, 2019

So an APP is as good as its features right? Well this one not only has great features but it also has a RESPONSIVE team that is eager to help. They welcome feedback and when it makes sense they work to deploy those features. For a company that needs a cost effective and feature rich integration to SHOPIFY this one def is one to look at! Enjoy!

Aug. 23, 2019

PatternVine.com Of all the apps you can add to your Shopify store, this one is a MUST! We launched a new site using Shopify, and it's taken off really fast - which is great, but it has brought a slew of inquiries from every corner of our target market. Having a way to effectively respond to inquiries, show when we're "in the office" and when we're away in order to manage response expectations, and having the ability to create a really solid, searchable set of FAQ articles is absolutely invaluable! We are so grateful for this app! Thank you!