Rating

4.9

feedback

76

Reviews

chart

#2,385

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    1%
  • Less than a month
    12%
  • Less than a year
    41%
  • More than a year
    45%

Reviews Summary

The app has received overwhelmingly positive reviews from users, with many praising its time-saving capabilities and excellent customer support. Users appreciate the ease of setup and the efficiency of the app in syncing Shopify orders with Xero for reconciliation. The support team, particularly individuals like Neo, Eric, and Eyal, have been highlighted for their prompt and helpful responses to queries and issues. Users also mention the app's user-friendly interface and the ability to customize settings for specific needs. However, there are a few mentions of delayed responses from customer service in some cases, impacting the overall experience for a small number of users.

Highlights

Time-saving capabilities and efficiency in syncing Shopify orders with Xero
Excellent customer support and prompt responses from the team
User-friendly interface and customization options
Occasional delays in customer service responses

Rating Breakdown

  • 5
    95% (72 ratings)
  • 4
    3% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (1 ratings)
  • 1
    1% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 18, 2024

Helpline is super helpful and pro-active

Store

AUTOID

Using app

--

Total reviews

9

Average rating

4.4

5 / 5 Share

Oct. 21, 2024

Love this app - what a time saver! - Really simple to set up and great support from the team

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 20, 2024

Neo from the support team was really helpful through back and forth in working through some issues we were experiencing in the way our orders were showing up as invoices in Xero

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 5, 2024

The app is very useful, and the chat support team responds to our queries promptly. I would definitely recommend it.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 4, 2024

Neo was really helpful in sorting out a problem with the mappings on one of our two accounts. I recommend using the chat facility to get a faster response if you have any issues.

Using app

About 3 years

Total reviews

8

Average rating

4.9

All reviews

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