Xero & QuickBooks Smart Sync
Xero & QBO Sync by Reconcilely
Rating
4.9
feedback
75
chart
#2,261
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Oct. 14, 2021
The app didn't work for us. It has a bug that messed up quite a lot of our Xero accounting, which will now need to be manually fixed. Customer service takes days to reply and was unable to resolve the issue despite several emails.
I'm so sorry you didn't have a great experience -- the issue you experienced was related to a recent upgrade and it has since been resolved. I reached out privately with a solution to void any mistakenly sent invoices on your behalf. We've recently onboarding a support team with several members being available on previously off-times. You'll find our response time has sharply declined, and we'd love for you to give us another chance soon! All the best! UPDATE: I've tried to reach you several times without any success. I'd love to take care of this for you, and to compensate you for any inconvenience we may have caused. If you ever would like that, please don't hesitate to reply or reach out at your convenience.