Sensory Surroundings Limited review for ReConvert Post Purchase Upsell
Oct. 16, 2023
I was using this app and had to pause my store - this meant that the checkout hadn't even been operating. I then got charged last month's usage fees - when the app wasn't even in use. I uninstalled the app and reached out, explaining that they have charged when the app isn't being used. Not only did they not pay my money back, but this month, I've been charged usage fees again, and the app is now uninstalled! Disgusting.
Hi there I'm sorry to hear you feel disappointed with the ReConvert app. The app charges according to its installation on the store. If it's not installed, it won't charge, if it's installed it will. Much like a Cable TV Subscription that will charge every month regardless if it was watched or not. It's a shame to see you go and I can assure you that this is not our typical customer experience. I wish you would reach out to our amazing support team that is available 24/7 for you instead of writing a bad review on the app store. Our email is [email protected] - please put 'Jordan' in the email subject and I will personally look to help you to sort this out and see if we can get it working for you and look at your account/billing issue too. In the meantime, we'd appreciate it if you updated your review. Jordan | Customer Success Manager
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