Rating

4.9

feedback

2,652

Reviews

chart

#44

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    7%
  • Less than a day
    23%
  • Less than a month
    29%
  • Less than a year
    29%
  • More than a year
    12%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer support provided by the team. Many users specifically mentioned the names of support team members like Alex, Ashley, Riya, Shafta, and Saumya for their quick responses and helpful assistance in setting up the app. Customers appreciated the personalized help they received, with some mentioning that the support team went above and beyond to ensure their satisfaction. The app itself was also commended for its features like post-purchase upsells and cross-sells, which helped increase average order value and conversions. However, there were a few negative reviews highlighting issues such as billing transparency and changes to the pricing model without customer consent, which some users found unethical.

Highlights

Excellent customer support and personalized assistance provided by team members like Alex, Ashley, Riya, Shafta, and Saumya
Positive feedback on the app's features like post-purchase upsells and cross-sells leading to increased conversions and average order value
Negative reviews mentioning issues with billing transparency and changes to pricing model without customer consent

Rating Breakdown

  • 5
    96% (2,540 ratings)
  • 4
    2% (48 ratings)
  • 3
    0% (11 ratings)
  • 2
    0% (10 ratings)
  • 1
    2% (44 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

June 20, 2025

Alex was incredibly helpful with setting up my ReCovert pages. I truly appreciate his patience and the time he took to walk me through the process. He not only helped set up the flow and pages but also made sure I understood how to make future changes on my own. Great support!

Using app

--

Total reviews

10

Average rating

5.0

1 / 5 Share

June 19, 2025

I am being billed monthly $7.99 for an uninstalled app. Please help me fix this.

Using app

--

Total reviews

1

Average rating

1.0

5 / 5 Share

June 18, 2025

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

June 18, 2025

I can't speak on the app yet as we haven't had a chance to use it fully, but we did receive prompt and helpful customer service from Alex. I couldn't be happier with the quick response, and solution. Thank you.

Store

DPC

Using app

About 18 hours

Total reviews

2

Average rating

3.0

5 / 5 Share

June 18, 2025

Alex was super helpful and efficient in assisting me with my issue. Thanks!

Using app

1 day

Total reviews

3

Average rating

5.0

All reviews

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