ReConvert Post Purchase Upsell
ReConvert Cart Checkout & Thank You Page Upsell & Cross...
Rating
4.9
feedback
4,985
chart
#107
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Aug. 29, 2024
The upsell offer only shows to less than 10% of customers
Hi A I'm sorry to hear about the issues you've been experiencing where you say that upsells are not being displayed to 90% of your customers. Please come back to me by email, so I can assist you personally. Thank you for your patience and understanding. Best regards 😊 Avraham Customer Success Director
Aug. 8, 2024
App is not working with new Stripe update, but ReConvert does not know about it and will just keep you busy without any further help. Constantly received wrong information and then someone else from the team would advise the complete opposite. Confusing communication, very disappointing considering you spend hours setting everything up and they are not able to tell you what the problem is after days and then another app just tells you it is because of stripe within 2 minutes. Total waste of my time the past week
Hi I'm sorry to hear that you did not get the answer you were looking for from support, and that you feel you were sent from pillar to post. We reached out to you to help resolve this matter 🙏 Best, Avraham Customer Success Director
July 31, 2024
Stupidly expensive app. Taking money not just on the orders created through post-purchase but based on your stores own hard earned orders is unfair. This app resulted in 2 extra small discounted orders totalling $28 but charged $80 because our store has many unrelated orders. Stay clear! Looking at a few of their 5 star reviews they seem fake. Stay clear this app is a scam
Hi T I'm sorry to hear you’re unhappy with our pricing. While it's your choice to use our app, I'd like to address your concerns directly and make things right. I assure you we are not a scam, and we have no power to fake reviews. Both would mean we couldn't have an app on Shopify 😊 (and certainly not with 99% 4* and 5* reviews and less than 1% 1* reviews out of approaching 5,000 reviews! 🌟). I'll reach out to you personally to help resolve this matter. Best, Avraham Customer Success Director, ReConvert
July 14, 2024
Don't get any post purchases now that the app has been updated. How can I get the Original version back?
Hi AA, I'm sorry to hear about the issues you've been experiencing with the updated version of the app. We can definitely help you get the app running smoothly again and assist you in reverting to the previous version (though I must let you know this is being deprecated by the end of the year due to Shopify policies). Please come back to me by email, so I can assist you personally. Thank you for your patience and understanding. Best regards 😊 Avraham Customer Success Director
July 12, 2024
Molto pessima come app. Non funzionale e assistenza al quanto discutibile. inoltre alla richiesta di rimborso per addebiti non dovuti si nascondo dicendo che l'app non era correttamente disinstallata. Piccolo particolare, pure la fatture riportano la dicitura "app disinstallata". Una stella forse è troppo
Ciao Mi dispiace che tu abbia avuto qualche problema con la nuova versione. Ho provato a contattarti. Puoi per favore contattarmi e risolverò il problema per te? Ti prometto che ne varrà la pena :) Voglio davvero risolvere questo problema per te. Avraham | Customer Success Director
July 9, 2024
O APLICATIVO ERA PERFEITO, SIMPLES E FÁCIL DE CONFIGURAR.. DEPOIS DA ATUALIZAÇÃO FICOU UMA PORCARIA E MUITO DIFICIL PARA CONFIGURAR ALGUM FLUXO!!
Olá Gabriel, enviei uma mensagem para você no Crisp, aqui é Jordan. Você pode me responder, pois quero ajudar e fazer isso funcionar incrivelmente para você! :-) Jordan Supervisor de Atendimento ao Cliente
June 21, 2024
IMPOSIBLE USAR ESTA APP TODO COMPLICADA QUE PORQUERIIIIA
Hi there Sorry you seem to have had some issues with the app! I have sent you an email. Can you please get back to me and I will solve this for you? I promise it'll worth your time :) I really want to solve this issue for you. Avraham | Customer Success Manager
May 30, 2024
consistently puts the wrong order in your shipping program and costs you a fortune shipping wrong items. Not happy with this at all. Over time we get more complaints about the constant popups trying to upsell. I have replied multiple times and you have not responded. Your support is horrible id you can't even receive an email and it's not my obligation to fix your app.
Hi there Sorry you seem to have had some issues with the app! I have sent you an email. Can you please get back to me and I will solve this for you? I promise it'll worth your time :) I've been trying to message and email you but got no answer. I really want to solve this issue for you. Avraham | Customer Success Manager
May 3, 2024
Don't waste your money; this app won't better your business but will take your money from your hard work in achieving your sales. This app has taken money out of my accounts without authorization, approximately $1600, as they have done to other businesses according to the reviews. They are very sly, and I have read in a review here that they changed their free plans by giving only one day's notice. They claim I have been using the app, yet I have screenshots proving they never had access to my customer data, which is essential for the app to function correctly. The app was disconnected after the free trial because it didn't bring any extra sales whatsoever. Yet, they continued to take money from sales they did not contribute to in any way.
M, Thank you for sharing your experience. I'm sorry to hear about your frustrations. Our records show that:- - When you installed the app, permission was provided to charge up to a maximum of $799, in accordance with the pricing terms, was agreed to you by you. - You had a 30 day trial beginning on 29 December 2022. - On 21 January 2023 you were charged your first charge of $89.99 as you had between 1,000 and 1,999 orders. - Since then, and continuing until 17 March 2024, you were charged $89.99 per month (as the number of orders remained the same). Some months you were also charged a commission of 0.75% on orders where ReConvert technology generated the sale. On 17 April 2024 you were charged $49.99 as your total orders in this month dropped to between 500 and 999 orders. On 25 April 2024 you uninstalled ReConvert and made claims that we had fraudulently been taking your money since January 2023. I would like to help address your concerns and improve your experience. I would personally like to speak with you to understand your goals better and see how we can assist you in achieving the results you want using ReConvert. Please reply to my email from a week ago, so we can schedule a call. I'm here to assist you and find a resolution together. Thank you again though for taking the time to share your perspective. Best regards Avraham | Customer Success
May 9, 2024
Do not recommend By installing the app you agree to let the company charge you for orders that they have not contributed to by increasing their payment tier, and will then charge you for orders they have generated on top of this in commission. Example: If your the amount of STORE orders goes above the $4.99 monthly fee you will be charged for the next package up whether the app has created any upsell purchases or not. If it does you will also be charged commission on those upsell purchases. They seem to think they have the right to a higher portion of your profits just for having the app merely appear on your post purchase thank you page even if customers don't buy anything extra from it.
Hi there S, Sorry you seem to have had some issues with the app! I have sent you an email. Can you please get back to me and I will solve this for you? I promise it'll worth your time :) I've been trying to call and email you but got no answer. I really want to solve this issue for you. Avraham | Customer Success Manager
April 15, 2024
My shopify store has been inactive for two years. This company, without my permission, started charging me for their subscription when I never agreed to any fees. Avoid!!
Hi, I've emailed you, could you check it out and come back to me? 🙏 Avraham | Customer Success Manager
March 23, 2024
The app doesn't work, i showed their team proof of how it just redirects my customers to a non loading page and tried all their solutions. They've bene "working" on it for the last 4 days with no updates at all. I reached out yesterday and it turned they haven't actually done anything at all to fix the issue. Very disappointed with their app and would not recommend it considering their response now to teh issue as that it was "Global" issue affecting all of it's users. The only reason i found out it wasn't working was because i decided to test it, it seemed like it was working so if i wouldn't have done that it would just be redirecting my customers to a non existing page for who knows how long.
Hi there, Sorry you seem to have had some issues with the app! I have sent you an email. Can you please get back to me and I will solve this for you? I promise it'll worth your time :) I've been trying to call and email you but got no answer. I really want to solve this issue for you. Avraham | Customer Success Manager
March 14, 2024
We were charged for the app that we never used or authorized. We ask for an immediate refund for the amount charged without our authorization.
Hi! Apologies for the experience you've had with our app so far. More than happy to look into this for you - much more helpful and quicker to resolve problems by visiting our 24/7 live chat support. I'll be happy to assist you personally, so please reach out and ask for me and I'll do my best to assist (if I'm not on during the time you reach out, I'll come back to you when I am!) Jordan | Customer Care EDIT:- It is impossible for the ReConvert App to charge without prior approval. I tried reaching out to solve your issue via email and phone but got no reponse. Would you please get back to me so we can solve your issue, I promise we can solve this for you :D
Feb. 2, 2024
Wont upgrade shopify acct to use. Not useful for stores that are trying to grow but dont have the sales yet to upgrade to plus
Hi there I'm sorry to hear you feel the app required you to upgrade to Shopify Plus and deleted the app after 1 hour. It's a shame to see you go and I can assure you that it is not the case that one requires Shopify Plus to use ReConvert. ReConvert provides post-purchase and thank you page upsells that are some of our best converting widgets. We have been unable to locate your account via the information provided. I wish you would reach out to our amazing support team that is available 24/7 for you instead of writing a bad review on the app store. Our email is [email protected] - please put 'Jordan' in the email subject and I will personally look to help you to sort this out and see if we can get it working for you. In the meantime, we'd appreciate it if you updated your review. Jordan | Customer Success Manager
Dec. 22, 2023
Es una estafa dice q hay plan gratis pero t quieren hacer pagar 799 euros al mes el soporte cada vez que escribes te cambia el gexto automaticamente para poner cosas extrañas
We’re truly sorry to see your experience didn’t meet expectations 😔 We take your feedback seriously and would appreciate the chance to address your concerns. Could you please contact me at [email protected] with "Jordan" in the subject line? We’re here to help and eager to learn what we could do to turn this into a 5-star experience, which is always our aim. 😊 Best wishes Jordan | Customer Care
April 12, 2024
doesn't work all the time, support wasn't great.
Hi there AA Can you please get back to me at [email protected]? I will solve this for you, I promise it'll be worth your time :) I really want to solve this issue for you. Avraham | Customer Success Manager
Oct. 27, 2023
Esperienza negativa. Inizialmente il piano era gratuito, hanno iniziato a fatturare un costo mensile senza avvisi, mentre quando c'è un cambio di contratto si deve dare la possibilità di recesso. Inoltre hanno pure sbagliato a fatturare la cifra rispetto al loro tariffario e al momento di rimborsare hanno fatto storie. Sconsigliata
Lamentamos mucho que su experiencia no haya cumplido con sus expectativas 😔 Tomamos en serio sus comentarios y agradeceríamos la oportunidad de abordar sus inquietudes. ¿Podría ponerse en contacto conmigo en [email protected] con "Jordan" en la línea de asunto? Estamos aquí para ayudar y estamos ansiosos por aprender qué podemos hacer para convertir esto en una experiencia de 5 estrellas, que es siempre nuestro objetivo. 😊 Los mejores deseos Jordan | Customer Care
Oct. 16, 2023
I was using this app and had to pause my store - this meant that the checkout hadn't even been operating. I then got charged last month's usage fees - when the app wasn't even in use. I uninstalled the app and reached out, explaining that they have charged when the app isn't being used. Not only did they not pay my money back, but this month, I've been charged usage fees again, and the app is now uninstalled! Disgusting.
Hi there I'm sorry to hear you feel disappointed with the ReConvert app. The app charges according to its installation on the store. If it's not installed, it won't charge, if it's installed it will. Much like a Cable TV Subscription that will charge every month regardless if it was watched or not. It's a shame to see you go and I can assure you that this is not our typical customer experience. I wish you would reach out to our amazing support team that is available 24/7 for you instead of writing a bad review on the app store. Our email is [email protected] - please put 'Jordan' in the email subject and I will personally look to help you to sort this out and see if we can get it working for you and look at your account/billing issue too. In the meantime, we'd appreciate it if you updated your review. Jordan | Customer Success Manager
Sept. 29, 2023
Not shopify plus,the use of functionality is very restricted,whether or not the orders traded through this app are charged a monthly basic service fee,compared to other apps of the same type of upsell to be a lot more expensive,do not recommend!
We’re truly sorry to see your experience didn’t meet expectations 😔 We take your feedback seriously and would appreciate the chance to address your concerns. Could you please contact me at [email protected] with "Jordan" in the subject line? We’re here to help and eager to learn what we could do to turn this into a 5-star experience, which is always our aim. 😊 Best wishes Jordan | Customer Care