Upsell.com ReConvert Bundles
ReConvert Checkout & Post Purchase Bundles Upsell Cross Sell
Rating
4.8
feedback
2,756
chart
#52
All reviews
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Dec. 27, 2025
Schnell und einfach Hilfe bekommen. Vielen Dank Alex für deinen Support. Eventuell komme ich mal wieder
Dec. 26, 2025
Great customer service. Shafta was great with helping me setup the app in no time
Dec. 26, 2025
Dec. 29, 2025
Tuve una mala experiencia con cobros de la app pero fueron rápidos en su respuesta, me ayudaron y lo solventaron a las pocas horas. La app no la conozco todavía pero el trato al cliente muy bueno.
Dec. 21, 2025
Many thanks to Alex! He supported me so quickly and resolved the issue in just two minutes—something I had been trying to fix myself for three hours. I truly appreciate this level of support, especially on a Sunday. Thank you so much!
Dec. 18, 2025
Dec. 17, 2025
Dec. 16, 2025
Alex gave me excellent support and resolved my issues straight away. I think a written step by step list with supporting video tutorials of which they have lots of would be great asset for first time boarding . All the info in one place so can work your way through would help less experienced people like myself. Once you know you know ! Really looking forward to seeing the results!
Dec. 15, 2025
Die App hat mir im Kundenservice sehr gut geholfen. Meine Anfrage wurde schnell bearbeitet und die Antworten waren freundlich, kompetent und verständlich. Besonders positiv fand ich, dass mein Problem direkt gelöst wurde, ohne lange Wartezeiten. Sehr empfehlenswert!
Dec. 25, 2025
good
Hi Safira, I’m Avraham, Director of Customer Success at Upsell.com. I understand why you’re frustrated. Being charged $39.99 after a short evaluation is not the experience you expected. For clarity: Shopify bills our app through Shopify’s own app billing system. In your case, our records show multiple installs and uninstalls, and the $39.99 was applied as a Shopify “usage charge” in the up to 500 orders tier. This pricing is based on your store’s last 30 days order volume, not on whether you actively “used” the app during that period. We have reached out privately to review this with you and to resolve it quickly and fairly. If there is any confirmed billing error, we will correct it. If not, we will still consider an appropriate goodwill remedy, but we need to handle that directly via the ticket so we can verify the billing details and ensure there are no further charges.