KozeKandles review for ReConvert Upsell & Cross Sell
Dec. 19, 2024
charged without our consent, app only upsold once and then wasn't live for days, will request refund of $29 USD
Hi Thank you for sharing your feedback and bringing this to our attention. We’re sorry to hear about your experience. Our system operates based on the subscription status within the Shopify app store, and charges are applied even if the app isn’t actively generating revenue, and/or inactive, as long as it remains installed. That said, we completely understand your frustration and want to help resolve this for you. Our team has already reached out to you directly to address this issue, and we’re currently waiting for your response. Please reply to our message so we can review your case again and work on a resolution. We truly value your business and hope to turn this experience around for you. Best regards, Jordan Customer Care Supervisor
ReConvert Checkout & Post Purchase Bundles Upsell Cross Sell