HighSpark review for Upsell.com ReConvert Bundles
July 18, 2025
Misleading Charges – Avoid This App! I’m extremely disappointed with ReConvert Upsell & Cross Sell. This app continues to charge me based on the total number of orders in my store even though it hasn't contributed to a single sale. Their justification? That their widget "displays" on every order. Just showing something doesn't equal a conversion! It's completely unfair and misleading to charge for orders they had zero influence on. This kind of billing model feels exploitative and dishonest. Merchants expect to pay for actual performance or value delivered not inflated fees for passive display features that don’t convert. There are better, more transparent apps out there. Do yourself a favor and skip this one. You've been warned. I am requesting a full refund for the charges made by your app, which are completely unjustified given that it has contributed no sales to my store. If this issue is not resolved immediately, I will make sure to raise awareness within our D2C community about your misleading billing practices and bring this matter directly to Shopify’s attention. It’s unacceptable to charge merchants based on total order volume when your app has had no direct impact on those orders. While I understand that your billing model aligns with Shopify’s app guidelines, I believe this system is fundamentally flawed and unfair to merchants. Charging based on total order volume, regardless of whether the app had any role in generating those orders, creates a disconnect between value delivered and price charged. This practice may be compliant, but it’s not ethical. Apps should be incentivized to drive actual results, not just display content. I strongly urge you and by extension, Shopify to reconsider this model and move toward performance-based billing that reflects genuine impact on sales. Merchants deserve transparency and fairness. Continuing with this model may be technically allowed, but it’s not sustainable if you want lasting trust within the Shopify ecosystem. Contact me on [email protected]
Update 29.7.25 We’re sorry to see this review. On June 26, you asked whether pricing was based on all store orders or only those from the app. Our team clearly explained it’s based on total store orders, as stated in our pricing model. You first confirmed the pricing model with our team, then installed the app the same day and used it throughout the 14-day free trial. The app remained active throughout the 14 days, and the charge that followed on conclusion of the free trial, was in line with the confirmed terms. We always aim to be transparent and fair, and we’re sorry to hear the experience didn’t meet your expectations. We have tried for 2 weeks to engage with you only hearing back on 27 July, where you told us you had no intention of wanting this resolved, just to leave a 1* review. We will be following up iwith Shopify on this as this is a bad faith review, something Shopify are specifically opposed to. We would urge you to reconsider, and to proactively reengage with our support team to resolve. Avraham Director of Customer Success ReConvert ---- Thanks for your review. We’re always open to feedback, but a few clarifications are important here: ReConvert charges based on order volume because the app loads and functions on every order’s thank you page. This is clearly stated in our pricing and fully aligned with Shopify’s app billing model - not something we set unilaterally. Shopify only allows usage-based pricing when the app is triggered, which ReConvert is, even without conversions. The vast majority of ReConvert users see significant ROI. When that’s not the case, we’ll always review billing and work with merchants fairly - but leaving a 1* review before any meaningful conversation or contacting support, doesn’t reflect the level of support we offer or the circumstances accurately. I've messaged you, please come back to me so we can resolve this Avraham Customer Care Director ReConvert
ReConvert Checkout & Post Purchase Bundles Upsell Cross Sell