bl8nk review for Upsell.com ReConvert Bundles
July 21, 2025
Set up the app on non live store, tested functionality, uninstalled because it did not fit my needs. Got charged $5 for "usage" without a single transaction. From first install to uninstall was done in one day. Nothing in a live environment. Only found out during the store's monthly bill. App may be great but business practices are deceptive Only $5 but don't want to find out what else is buried in fine print after 100K+ MRR
Hi there RJ, To clarify a few points:- ReConvert is free for development stores, but your store was not classed as a dev store by Shopify - so normal billing applied. I appreciate your store may not have been 'live' to customers, but it was still a paid, live Shopify plan that you would still have been paying Shopify for. Your 14-day free trial began on install (18 June) and ended on 2 July. You weren’t charged during that time. The charge of $4.99 was applied after the trial expired, based on 50 orders recorded. I fully appreciate that these were test orders, but again, as it was on a non-development store, these are recorded by the system as actual orders. The app was uninstalled on 7 July - 19 days after install, not “same day” as stated. Had you reached out via chat, we’d have gladly resolved this. But the claim of being charged unfairly, without any usage, is simply false. This review is not only inaccurate - it’s actively misleading. I've messaged you and I'd love to sort this for you, but kindly amend this as it's not accurate. A simple message to our 24/7 live chat support (real humans that we invest a lot of time, training and money into!) would have sorted this for you in a few moments. Looking forward to hearing from you, Thanks Avraham Director of Customer Success ReConvert
ReConvert Checkout & Post Purchase Bundles Upsell Cross Sell