Lahome review for Upsell.com ReConvert Bundles

Hi Bonnie Avraham here, Director of Customer Success at Upsell.com I read your review and the conversation you had with the team, and I am genuinely sorry for the stress and frustration this has caused. Based on what I see in your account, the recent $499.99 charge should not have happened in your situation, and that is on us, not on you. This involved a bug where Colombian pesos were treated as Mexican Pesos for some reason - we are looking into this to make sure it doesn't happen again. Thanks for bringing it to our attention! This resulted in you being placed into the incorrect tier for your store. I have already reached out to you directly with a full resolution, including: - A complete refund of the $499.99 charge - A commitment to get your setup fixed and fully optimised within 24-48 hours once the app is reinstalled You have been a loyal customer and we do not take that for granted. We would really like the opportunity to earn back your trust and show you how Upsell.com should work when everything is set up correctly. If you are open to giving us another chance, please reply to the email I sent or contact us via the in app chat and ask for me by name so I can take personal ownership of your case. Avraham Director of Customer Success Upsell.com