The Candleberry® Candle Company review for ReConvert Upsell & Cross Sell

1 / 5

July 18, 2020

The FIVE STAR reviews.... what????? There simply has to be a reason for this. I don't understand. Not only is the preview shakey (litterally shakes when you try to scroll down the page to the bottom) but when you've spent hours figuring and adding all you want and then go back to change either side of the Thank You page, the preview for the right side never changes. Then when you go back to the dashboard, to try to click "customize" for anything you've tried to create, you are taken nowhere... however, one thing that does happen when you click the "customize", the odd thing is, the "actions" tab drop-down opens, of which you can click NOTHING. When you click "actions" NOTHING AT ALL HAPPENS.... not even a mistake drop-down. Then when you try to go to templates again, you can no longer select one to try to customize and you cannot delete the one you have already made to try another one. Waste of THREE HOURS OF MY TIME!

Using app

About 2 hours

Total reviews

10

Average rating

4.6

Developer Reply

Hi there, This is Eric the CEO, thank you for taking the time to write your review and I apologize for the bad experience you've had with our app, The issues you described can be explained by internet connection issues, it also possible that we had a bug in the app, either way, we can solve your problem. The live chat support(which is there 24/7) was there to help but it seems like you didn't reach out for help. We tried reaching out via Email, Facebook messenger, DM in Instagram & even called you but couldn't get any response. Would you please get back to us so we can fix all the problems you had, and I promise we can! We can also set up the app for you if you'd like. Looking forward to your reply, and I apologize again for the inconvenience, Eric | ReConvert CEO

ReConvert Upsell & Cross Sell for Shopify
ReConvert Upsell & Cross Sell
4.9 star
5,353 reviews

ReConvert Checkout & Post Purchase Bundles Upsell Cross Sell

Shopify App Store