Alpha Pro Scooters review for ReConvert Post Purchase Upsell
April 7, 2022
OH and they hound you for a review (in-app) most likely to curate/stop the bad reviews so they never end up here where they matter. Im smarter than that so you want a review so badly, cool, I'll post it here manually. Pricing is way too much. Their "funnel monster" expects you to give 30% off by default. Might be good for cheap small items. Beware of there success rate claiming high ROI. We had 2 customers call trying to cancel the item they were upsold due to misleading button placement. 9 offers accepted and I have made maybe $10 after shipping costs, app costs etc. Also I get charged for all orders I earned?? Not ones that you were actually effective in getting an upsale!? NO!!!!! Ive had this less than a month! Oh trail is also crap because it automatically goes to a paid plan after you exceed the "free trail order limit" Unbiased review and had high hopes for this app, but its not going well. I would not recommend.
Hi there, Thank you for your review. I apologize for the inconvenience :) We've been trying to contact you to understand the issue multiple times, we sent emails, submitted forms through the website, tried contacting you via Instagram & Facebook & even tried calling you. About pricing, we keep the pricing very convenient to store at all sizes and make sure it's always fair, and aim to provide a 10X return on what we charge. in most cases it's even better (Average ROI of over 2,000%). Regarding our "Conversion monster" template, it was built analyzing over 30,000 Shopify stores and is now battle-tested and proven to work. You don't have to use the default 30%, you can change it to whatever fits your business, we have many stores seeing success without discount but the best practice is to provide a max discount of at least 20%. Regarding customers getting misled by your upsell, this too can be fixed easily using our offer editor. By default, the offer buttons look like this to optimize for conversion: https://cdn.shopify.com/s/files/1/0575/0895/4303/files/Funnel_Editor___alexatrain.myshopify.com.png?v=1650713944 In some stores, where usually the customers are not considered "tech-savvy" they might get confused and accept the offer. You can, however, make the buttons looks like this: https://cdn.shopify.com/s/files/1/0575/0895/4303/files/Funnel_Editor___alexatrain.myshopify.com_728ebf99-bfdc-4cfe-b2da-e7e76fb67b86.png?v=1650714025 I'm more than happy to go over the discounts & buttons with you to make sure we customize the app for your store & make sure it's generating extra "real revenue" for you :) Please get back to me and let's sort it out for you, Eric | ReConvert CEO
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