Alpine Products review for ReConvert Post Purchase Upsell
Oct. 17, 2022
Your Idea of ROI from using your app is insane, you think because our store generates money on its own that you can take credit for all conversions except you only count for less than .001 percent of those conversions. also, most people clicked on the upsell by accident, and then we returned those purchases and still lost money by being charged by your app. It's pretty trash don't waste your time there are other ways to upsell. Too Expensive for the actual money it brings in.
Hi everyone at Alpine Products :) Thank you for giving us a chance and thank you for your honest review. I've been trying to reach out multiple times using any possible contact details I found including emails, calls, IG & contact forms but couldn't get an answer from any of your team members. I want to address some of the points mentioned in your review: 1. We only count orders that are 100% attributed to ReConvert, this is something we're very proud of, if you have cases of specific orders that were attributed incorrectly please reach out and we will investigate such cases if identified as bugs. In such cases you'll also be compensated for such orders :) 2. About customers getting confused with the accept vs the decline buttons, we optimize for conversion so we use a "link" as the decline button, this work for some audiences that are more technical, for other less tech-savvy audiences it might be confusing. This is what we make it look like by default: shorturl.at/oIL38 But you can easily make it look like this: shorturl.at/fopU9 Or even like this: shorturl.at/nC279 to prevent any confusion from happening. I wish you'd reach out to our support team, we could have solved everything in about 5 minutes, our support is available via live chat 24/7 and even on calls when necessary. Please get back to me personally and let me fix the experience you've had so far with our app, I'm sure it can benefit you're business and generate extra revenue without any headaches. Looking forward to your reply, Eric | ReConvert CEO
ReConvert Cart Checkout & Thank You Page Upsell & Cross...