By Khila review for ReConvert Post Purchase Upsell
Nov. 20, 2022
I used to love Reconvert when it was a simple thank you page upsell now it's too complicated. New features are great but why am I being forced to use them if I ONLY want to use the thank you page upsell. It's mandatory to incorporate some complicated funnel now which is unfortunate as I now have to delete the app and use another simpler app.
Hi Khila, This is Eric, I’m the CEO of ReConvert. Thanks for giving us a chance, I just saw your review and I wanted to personally reach out and apologize for the experience you’ve had with our app. It is not mandatory to create complex funnels in order to use our thank you, page editor. All the awesomeness we've had with the previous version of the app is still there, we just added some more powerful features to support the needs of more stores. After all, we do have over 35,000 merchants actively using our app on their Shopify store :) I was wondering if there is any chance we can jump on a call so I can show you how to use the new features in a simple way :) This app is my business and it’s very important to me, please give me a chance to change your mind and give you the experience you deserve :) Could you please get back to me? Looking forward to hearing from you, Eric.
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