RecoverMyCart
Recover My Cart
Rating
3.9
feedback
141
chart
#10,191
All reviews
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Sept. 13, 2019
The app stopped working and there's no way to contact support. The email gets returned and their website offers no options. We used to love it before that. I hope it can get fixed.
Thanks for getting in touch with your review. I've been looking for your email in our system but can't find it sorry. Have you tried emailing us at [email protected] ?
May 16, 2019
The good: Very nice and easy to use interface. Very well thought out settings. So why 2 stars...? The email delivery rate is well below acceptable levels. all emails were set with a bcc and I have found non-delivery issues daily. The proof is in the stats- in the 30 days I had switched from the basic Shopify cart abandonment, my recovery rate went from 14% to 9%. Too bad- because the email look cleaner and have the ability to try to recover with more than one email would be nice.
Thanks for bringing this to our attention with your review. It is very strange that your recovery rate went down. It usually goes up after the switch! We would love to work with you to get this up past 14%. We are looking into your account with us to see what's going on and will be in touch via email soon.