RecurringGO! Subscriptions App
RGO Subscribe! | Shopify Sales with Flexible Subscriptions
Rating
4.4
feedback
224
chart
#3,993
All reviews
Rating Breakdown
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Oct. 26, 2024
I had this app installed simply to test out subscription services. It was installed for 4 years then randomly this year they started charging me $19.95 a month for having it installed unused. Very poor.
Hello, Thank you for sharing your feedback. We’re sorry to hear about the unexpected charges, and we completely understand your frustration. We’ve reached out to you directly to help resolve this matter and discuss any unused months. Our goal is to ensure a positive experience with our service, and we’re here to assist however we can. Thank you for giving us a chance to make things right.
July 25, 2024
One day the app doesn't work anymore. Always send this error: errors/app_permissions?error=eyJlcn... and i have all credentials to use it. The worst, RecurrinGo don't have a communication channel to talk about this problem. If i can give you -10 star ill do it.
Thank you for your feedback, and we sincerely apologize for the frustration you've experienced with our app. We want to clarify that we do have support channels available — you can reach us through the in-app chat or via email at [email protected]. We're here to help and would be happy to assist you with any issues you may encounter. Please feel free to reach out if there’s anything we can do to improve your experience. Kind regards, RecurrinGo Support Team
June 3, 2024
Do not use. Unauthorized charges to my card. Not sure if the app was sold around March but I was a client for 2+ years. In March 2024, things changed with this company. Beware. Support doesn’t reply to claims.
Thank you for sharing your opinion. We notified users about changing the plan many times and contacted each one. We tried many times to contact you, but you didn't reply. We have refunded your money and have done everything we can to improve your experience with our app. We tried all ways to connect with you to resolve the issue. Our top priority is our customers' excellent experience and app satisfaction. If you see this message, could you please contact us and we will help you with any questions you have
May 9, 2024
Awful business ethics of the people behind this app. As others have stated, I was on a free plan and without my approval they switched my account to a paid subscription without proper notice. They promised in an email after the change, that any requests to revert back to a free plan would be promptly processed. However, 2 weeks and 2 email requests later, they ignored the request. I have reported this app to Shopify, as this is a violation of their terms.
Thank you for sharing your opinion. We notified users about changing the plan many times and contacted each one. We tried many times to contact you, but you didn't reply. We have refunded your money and have done everything we can to improve your experience with our app. We tried all ways to connect with you to resolve the issue. Our top priority is our customers' excellent experience and app satisfaction. If you see this message, could you please contact us and we will help you with any questions you have
April 13, 2024
This app is shady. I was using a free version and after a while they automatically opted me into a paid version, their justification being that I was notified through a newsletter (which I never saw). Not worth it. They clearly pump up their positive reviews with obvious generic 5 star reviews. Avoid shady companies that use these practices.
Thank you for sharing your opinion. We notified users about changing the plan many times and contacted each one. We tried many times to contact you, but you didn't reply. We have refunded your money and have done everything we can to improve your experience with our app. We tried all ways to connect with you to resolve the issue. Our top priority is our customers' excellent experience and app satisfaction. If you see this message, could you please contact us and we will help you with any questions you have
May 4, 2022
It works ok, but you can't export your data of, say, "active subscribers". It also wont notify the merchant upon subscription cancelation. They say to look and cancel the memberships by hand after they payments stop. Not very scaleable and need to switch to another sub app (and reset up our current subs, I would pass on this one...)
Sorry that you've faced inconvenience and lack of functionality. We are currently working on the app's improvement, thanks for your suggestions!
Jan. 8, 2022
This app did not provide me with what I needed. The customer service was horrible. She talked to me like I was an idiot and didn’t even help with the actual issue…. I tried my best to work with the app but I ended up deleting it after the trial. I didn’t have any subscribers yet, so I didn’t use it because I couldn’t get it set up correctly. I asked them would I be charged and they said no, I wouldn’t, because they caught it in time….Well….GUESS WHAT I GOT THIS MORNING!!!! A charge from them! HORRIBLE JUST HORRIBLE!!!
Thanks for your feedback. We are really sorry that you've faced such bad experience. The thing is that the app was removed on 66th day of usage while it provides only 60 days free trial. Anyway, no worries, we've requested a refund for you. Also, we tried to contact you via email but didn't receive a response yet, please drop us a line at your convenience.
April 13, 2021
I received unauthorized charges for this on my bill and I am unable to contact anyone. There is no billing history within the app, and I never even used it.
Thanks for your feedback and sorry that you've faced such inconvenience. Unfortunately, we didn't receive any emails/chats or calls from your side :( We tried to contact you via email in order to help but didn't receive a response yet. Please drop us a line at your convenience. Hope to hear from you soon!
March 16, 2021
I tried to use the app after the configuration process it doesn't show on the product page, so my customers can't subscribe to my products
Thanks for your feedback and sorry that you've faced such difficulties and inconvenience. We tried to contact you via email in order to help but didn't receive a response yet. Please drop us a line at your convenience. Hope to hear from you soon!
Jan. 12, 2021
This was the most frustrating experience. I tried to make simple revisions, but couldn't because of a glitch in their interface. I spent the better part of a day trying to get this right but couldn't, eventually removing it altogether.
Thanks for your feedback and sorry that you've faced such difficulties and inconvenience. We tried to contact you via email in order to discuss this situation but didn't receive a response yet. Please drop us a line at your convenience. Hope to hear from you soon!
Sept. 18, 2020
Not a recurring payments app. It simply sends an email to your customers each month and makes your customers go to the site and checkout. Shame on them, make us loose time and money
UPDATE: We have updated the app so now it has a feature to charge customers automatically! Thanks for your feedback and sorry that invoicing didn't meet your needs. Anyway, we've tried to contact you via email but didn't receive a response yet. Please drop us a line at your convenience. Hope to hear from you soon!
Aug. 24, 2020
I tried this app but was not for me, deleted it but it has infected my store. The selections etc doesnt go away. very shitty
Thanks for your feedback and sorry for such inconvenience. We tried to contact you via email in order to help but didn't receive any response yet. Please drop us a line at your convenience. Hope to hear from you soon!
Jan. 21, 2019
Not a recurring payments app. It simply sends an email to your customers each month and makes your customers go to the site and checkout. What is the point of a subscription if you have to go to the site and checkout anyways?
Thanks for your feedback. I would kindly inform you that we have updated the app so now it has a feature to charge customers automatically!
Jan. 1, 2019
Important note - Customers will not be automatically charged, this just sends a weekly or monthly email with a link to an invoice.
We have updated the app so now it can charge customers automatically!
Sept. 29, 2022
This app caused absolute chaos in our store. I will never touch an app from this irresponsible, incompetent developer again. We are a substantial store with over 30K customers. This developer kept making erratic changes to the app's work flow that created utter chaos on our end. The app suddenly dropped the unsubscribe-link in app-generated emails. This caused lots of inbound customer service requests and forced us to unsubscribe customers manually, which is time consuming. So we decided to uninstall the rogue app, but that created even more chaos. Turns out the app keeps sending email invoices to customers even after it's deleted from the store. It gets worse. During the uninstall, the app sent out thousands of unwanted emails to our customers. This is next level incompetence by the developer SpurIT. They should be kicked off the Shopify platform for reckless, irresponsible behavior.