Lime Ricki review for Redo

I just had another reminder of why we love working with Redo. Carson went above and beyond to help me troubleshoot an issue today, taking the time to dig into it with me until we found the right solution. It's that kind of responsive, thoughtful support that has made us confident in choosing Re year after year. We’ve now been with Redo for three years, and our experience has only gotten better. From the beginning, their team has been a joy to work with. Our first visit from them was so pleasant, and their emphasis on encouraging exchanges and store credits—and ultimately keeping revenue in the business—made it an easy decision to move forward. Onboarding was simple and well-supported, and that level of communication has continued throughout our entire time using the platform. We first worked with Ian and Hannu, who were incredibly responsive, and over the years we’ve also had amazing support from Summer, Austin, Parker, and now Carson—just a few of the many great people on their team. Any time a unique situation pops up, they’re right there to help us work through it. We’ve also loved seeing all the new features they’ve rolled out, many of which have made our returns and exchanges process even smoother for our customers and our team. Re has consistently been open, collaborative, and committed to helping us find the best flow for our business. We truly can’t recommend this app enough!