Redo
The reviews for the Redo app on Shopify are overwhelmingly positive, highlighting the exceptional customer service provided by the team members. Customers consistently praise the quick responses, efficiency, and helpfulness of the support team, with specific mentions of individuals like Easton, Spencer, Jarrod, Peter, Nick Sorenson, and more. The app is commended for streamlining the returns process, saving time, and being a valuable asset for new businesses. However, there is a negative review that mentions issues with customer service tapering off after initial setup, leading to an increase in returns and dissatisfaction with the return process.
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We couldn’t be happier with Redo! The people behind Redo are genuinely some of the nicest and most supportive people we've worked with. They're literally just one call away whenever we need help! Shoutout to Logan, Nick, Spencer and Peter who helped us with our shipping inquiry today. The software has been a game-changer for our daily operations. It helped us eliminate three steps from our daily production process, making our workflow faster and more efficient, while also helping us save on shipping costs. Great software backed by an even greater team! Highly recommend Redo to any business looking to simplify operations and save time and money!
We've had such an amazing experience with REDO so far! The onboarding process was an absolute breeze and honestly left us speechless with how smooth and effortless everything was. The app itself is incredibly easy to use and navigate, making day-to-day management of our returns/exchanges and labels so much simpler. On top of that, their customer service has been outstanding! The team is always quick to respond and genuinely helpful whenever we have questions. A special shoutout to Megan for being so kind, responsive, and always going above and beyond to make sure we're taken care of. We truly couldn't be happier with our experience and can't recommend REDO enough. If you're looking for a reliable, user-friendly platform backed by an incredible support team, REDO is it!
Diya was very helpful with a customization to our returns flow.
I'd like to give a special shout out to Easton. He was absolutely amazing to work with today! I needed some clarification on returns from certain locations. Not only was he able to clarify, locations were added so we could offer our customers the best return experience. Hands down Redo has been amazing to work with. Their customer service has always been fast and efficient at getting things resolved for us. We are new to this so it is always nice to know that they will go above and beyond for us with whatever ask we may have. Thanks again Easton!
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