Redo
The reviews for the Redo app on Shopify are overwhelmingly positive, highlighting the exceptional customer service provided by the team members. Customers consistently praise the quick responses, efficiency, and helpfulness of the support team, with specific mentions of individuals like Easton, Spencer, Jarrod, Peter, Nick Sorenson, and more. The app is commended for streamlining the returns process, saving time, and being a valuable asset for new businesses. However, there is a negative review that mentions issues with customer service tapering off after initial setup, leading to an increase in returns and dissatisfaction with the return process.
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My team and I absolutely love using Redo after switching over from ShipStation! Their support team is incredibly attentive and quick to help whenever we have questions. Plus, they actually listen to feature requests and implement our ideas whenever possible. A huge thank you to Parker, Camryn, Ashlee, and Josh for being so helpful and making shipping so much more seamless!
Redo is being a game changer for the visibility and functionality of our returns portal and processes. The amount of development we've seen to the platform in only the past year has been seriously impressive. With the world changing so much around us, they're one of the few vendors that really feels like they've got your back constantly working to stay ahead in the industry
I love working with them. Dallin got me to switch over to them about a year ago and our entire CS flow has gotten so much better. Also their back end team works fast and responds to emails and fixes promptly. Definitely worth it!
Mitch has been great! He is quick to resolve any issue we have and is very responsive.
We have had a great experience with Redo thus far. Everyone we have worked with has been extremely responsive and helpful. Whenever we ask a clarifying question, they are right on the ball! We started with package protection and returns portal, and recently added the post checkout upsell features they offer. Big thanks to our account advisors that have helped us thus far, Cameron, Ashlee, and Megan. Thanks also to Krista on our support chat this morning and getting a resolution ready within minutes!
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