Redo

My team and I absolutely love using Redo after switching over from ShipStation! Their support team is incredibly attentive and quick to help whenever we have questions. Plus, they actually listen to feature requests and implement our ideas whenever possible. A huge thank you to Parker, Camryn, Ashlee, and Josh for being so helpful and making shipping so much more seamless!

Redo is being a game changer for the visibility and functionality of our returns portal and processes. The amount of development we've seen to the platform in only the past year has been seriously impressive. With the world changing so much around us, they're one of the few vendors that really feels like they've got your back constantly working to stay ahead in the industry

I love working with them. Dallin got me to switch over to them about a year ago and our entire CS flow has gotten so much better. Also their back end team works fast and responds to emails and fixes promptly. Definitely worth it!

Mitch has been great! He is quick to resolve any issue we have and is very responsive.

We have had a great experience with Redo thus far. Everyone we have worked with has been extremely responsive and helpful. Whenever we ask a clarifying question, they are right on the ball! We started with package protection and returns portal, and recently added the post checkout upsell features they offer. Big thanks to our account advisors that have helped us thus far, Cameron, Ashlee, and Megan. Thanks also to Krista on our support chat this morning and getting a resolution ready within minutes!

Their services are perfect and helpful.

Really impressed so far and am super excited to dive further into Redo's features. We're getting started with their shipping program and it's definitely a step-up from ShipStation. Way more eComm focused. S/O Logan, John, Peter, and the rest of the team for the amazing CX!

Super responsive

Great product, very happy with the features and level of service we get from the Redo team. Highly recommended.

My customers and I absolutely love using Redo for our returns portal! It has made the entire returns and exchanges process so much easier, and the number of customer emails I receive about returns has significantly decreased. I can't recommend this app enough! Their customer service is always top-notch, too! A special shoutout to Jake for helping me resolve an issue. He even noticed that I hadn't set up the order editing feature on my store and went out of his way to get it up and running for me within minutes. It's little things like that that make such a difference. Highly recommend Redo to any e-commerce business!

Great customer service and a great product!

Redo has been building a ton of tools for Shopify that have quickly become best in class. We started with returns/exchanges, adding tracking, then their AI agents for marketing and commerce and looking forward to testing new solutions in future. And, the engineering, CS and sales teams have been great to work with. Extremely helpful and efficient with strategy scoping and problem solving.

Shout out to Peter. He was Very Professional. I had issues with BIN location and he was able to point me the exact location where to fix the issue.

I had a great experience with REDO Support! Easton was very helpful, responsive, and patient in assisting me with an issue I encountered while managing returns. He quickly identified the problem, enabled the necessary permission, and provided clear instructions on how to resolve it. After refreshing the page, I was able to reset the return successfully. I really appreciate the prompt assistance and clear communication. Thank you, Easton, for making the process easier! Highly recommend REDO Support for their excellent customer service.

We have loved our experience with Redo - special shoutout to Gus and Sam for all of their help!

Incredible service all round. Im slowly and surely swapping all of my services over to redo. their incredible customer service makes all the stressful parts of running a business so much more seamless - they are really offering something unique and too good to be true in many ways. thanks again for all your help !

We have had great experience working with Redo. They have helped us bring in more sales and increase what customers are purchasing.

I’ve been really happy with my experience with Redo. Even though my company is small, I feel like an important client to them. Their products have really made returns and order management simpler. The customer service is a real person! Friendly and helpful.

REDO been an excellent choice for us. We're able to make the return process 10 times easier for our customers via their portal/label purchases whilst picking up package protection that can help offset the uprising freight costs. Support's been great via their app and their new team in Australia has been very helpful.

great and responsive customer service. Josh was great!