Redo

Redo has made it easy for customers to create returns themselves!

JY Ferry provided extremely quick and cogent support, after we had questions regarding the recent pricing scheme changes. Overall, Redo has been a time and money saver for us, even though we only use it for returns and exchanges. We're a small company, so when a customer (or one of our employees) uses Redo to initiate a return, it saves us time and effort better spent elsewhere. I do wish that discounts used in the original order would be automatically applied to exchanges, but that is my only suggestion. Otherwise, the service works great and their customer service is admirable.

Helped resolve the problem quickly and effectively. They were very kind and patient throughout the process, providing pictures and clear instructions that walked me through each step. Their guidance made it easy to understand what was happening and helped ensure the issue was resolved smoothly. I really appreciated the support, communication, and effort they put into helping find a solution.

The support team is very responsive and has been extremely helpful during our transition.

The REDO team has been fantastic to work with. They truly took the time to understand our business, needs, and goals, and helped us find the right solutions. They are always responsive whenever we have questions and have provided excellent support throughout the entire process. Overall, REDO is a great company to work with, and we would highly recommend them to anyone looking for this type of service.

Located the issue quickly. The issue was resolved even faster.

Keppner was so helpful and efficient! Thank you so much for your great customer service!!

Contacted support to make some changes to Redo set up on our website. Mason was prompt in making the changes I requested. Great Support

Alec was awesome! He got on a call with me right away and helped answer all of my questions.

Keppner from Redo was very attentive, helpful and quick to resolve!

REDO has been a vital part of us being able to efficiently manage our stores returns. Their support when issues pop up has always been great.

Redo is great! Their customer service is super helpful and responsive - any time we have a question they are on it!

Redo is very collaborative and quick to jump in and help our team set up and customize our flows.

I've been really happy with Redo over the past 6 months! The dashboard is easy to use and the support team has been very helpful.

We onboarded with Redo recently after years of trying other returns partners. So far, we are feeling really confident. They seem to have a solution for everything and were excited to help us integrate and get launched! Their support team has been able to quickly hop in and help with all outstanding items.

I think the team is one of the most impressive aspects of this company - they are all genuinely invested in helping your company succeed. While my operation is super small, they still have given me a level of support and attention that is leagues beyond anything else I have ever downloaded from Shopify. Given my store and our needs, I have mostly just experienced them from an Order Tracking, Order Editing, and then slowly getting into the marketing side. I love that its a one-stop shop as well. Support crew is a really great blend of AI and human involvement, in my opinion. Definitely recommend these guys and the Redo app in general!

I appreciate Hayden's assistance. Very efficient and I like how our feedbacks are being heard which makes everything convenient.

Great company, great support, great software. Mason was very helpful and resolved my inquired in a timely manner. Highly recommend this company.

Konnor was able to help me with an issue that has been bothering me for a while, thank you so much!