Redo

Great team, great onboarding, and so far a great product. Don't have any complaints and would recommend.

JY provided great, kind and prompt support

Super helpful!!! Shoutout to Justus and Nick!

Great experience. Very responsive and a seamless process for out customers.

Great site! Makes everything easy to see and keeps things well organized. Customer service and team has always been super helpful. Set up and onboarding was awesome and painless!

Superb app, game changer for our returns. Saved us a ton of time and money. Support is superb. Highly recommend.

Love this company. Customer service is top notch!

Redo support is super helpful and fast with their responses. Dallin, Peter...they're all genuinely interested in helping us solve our challenges. The app works great for us...highly recommended!

Helpful and quick support. Love that they're in slack. Their AI feature is helpful with quick things, but, even when that doesn't quite answer my questions, they're quick to get someone live on to help assist.

Redo has been incredible to work with. Their onboarding and post go live support are truly extraordinary. August is an absolute rock star. His responsiveness, extensive product knowledge, and thoroughness are exactly what we look for in a long term partner. Every body else we have worked with, including James in support, Mitch and Tyler in sales, are all cut of the same cloth. There clearly appears to be a culture of exceptionalism at Redo that is a breath of fresh air. Other companies in the space need to take note and watch out because Redo is going to eat their lunch. I highly recommend giving these guys a shot if you're looking for new tech on the returns and post purchase side of your business. The product design is intuitive and easy to use and is not only already ahead of other "industry leaders", but continuing to improve and innovate. We have just recently gone live and are hopeful that the first year will be a continuation of what we've experienced so far. Keep it up Redo!

I have liked using Redo Returns and the email/SMS add on. I was having issues with my deliverability when emailing directly out of Shopify and Redo solved that. Cade provided great customer service today on an order issue. I appreciate that Redo is always happy to help and make adjustments to their product as their customers ask + need it!

Good service. Cade helped solve the problem.

JY was helpful and answered all my questions. He provided informative and detailed responses. He was very easy to communicate with.

Very helpful team! Very clear and supportive through set up and continued use! Easy to use app with many different capabilities!

I had an excellent experience with JY Ferry from the Redo support team. I reached out regarding an issue and JY was incredibly helpful and responsive. They took the time to explain the system behavior clearly and walked me through an "Advanced Flow" workaround that perfectly solved our problem. I really appreciate the efficient and practical support!

8/7/26 I had the helping hands of -Sam McKendrick- whom saved me hours and a headache of a accidental label purchases around 236 orders , Imagine printing that out 1 by 1 ,NOT FUN. Sam Kindly fixed everything for me - fast response - fast action ! 1000/10 would recommend. - Chantel<3 with THE DRIVE CLOTHING

great support team

Great customer service. Took amazing care of our issue!