Redo

Our store transferred from Loops to Redo and we have been very happy with the customer support and the returns portal functionality itself. The redo team takes on the engineering work for reformatting the checkout button to our liking. We are super grateful for everything the redo team has done for us. They helped a lot with troubleshooting complicated market pricing issues when shopify made their recent markets updates and were able to rectify our issues rather quickly. Customers also mention the return and exchange process is superior to Loops, and the recurring cost was removed due to redo's pricing structure. Thanks Redo!

I've had a great Redo experience! They are super willing to jump on a call and help troubleshoot. I had a call with Tyler and Mason this morning, and they helped me work out any issues I had! System works great and really does A LOT! I use Redo for shipping, returns, and marketing! Would recommend!

We've only recently been onboarded with Redo, but our experience so far has been excellent. Carson has been incredibly responsive and helpful throughout the process, always quick to answer questions and provide support when needed! One of the biggest concerns when implementing a new platform is whether you'll continue to receive assistance after signing up. It's been reassuring to know that Austin, Carson and the Redo team have remained engaged and readily available to help us navigate onboarding and beyond. We're excited to continue working together and appreciate having such a responsive partner.

Redo's support team goes above and beyond anytime we have a question or issue. I would highly recommend their services to any Shopify merchant.

REDO has the best customer service ever!!!

The best team. Always responsive and willing to help. Especially love that they take all of your requests into consideration when building out a feature. Nothing better than a company that values UX and aesthetics!

We've had a great experience with Redo. Their team always provides helpful, detailed answers. The instructions they provide as well are clear and easy to follow, making the entire process smooth and efficient. Their professionalism and responsiveness make them a reliable partner, and we appreciate the excellent support they consistently deliver. Thanks Redo Team!

REDO is a game-changer for our business. They have multiple tools/products that help our bottom line grow. Their Recover product is a game-changer. Don't forget to ask them to get that set up for you. ZERO upfront cost/risk.

Flexible, future-forward, and ever-growing solution with excellent support.

Redo has been a game-changer for our business. It has taken so much of the work and stress out of managing returns and exchanges.

Redo has been a huge help for our business, but what really stood out was their customer service team. Their support department genuinely saved us when we needed help last minute. They took the time to jump on a call, screen share, and walk us through everything instead of just sending a generic response or leaving us to figure it out on our own. That level of support is rare, especially when you’re dealing with something time-sensitive on a live Shopify store. The team was patient, knowledgeable, and incredibly helpful. We’re really grateful for the way they showed up for us when it mattered. Highly recommend Redo, not just for the app itself, but for the people behind it.

So grateful for this team! They work around the clock to make things happen. never once had a bad experience with their team. Great team and great product!

We have never looked back after signing on with Redo. Places our customers first in the whole process.

Their customer service is top notch. Emry went above and beyond to get all my questions answered.

Team is super easy to deal with and they are constantly checking in with you to make sure that you are doing ok and there is no issues happening. Henry helped us out in setting up the AI helper tool for our emails. Very easy and efficient.

Cade fixed our problem right away

Redo has been a great tool for our Shopify store. We use several of their features across our business, and it has helped make our customer experience smoother and more efficient. The biggest standout for us is their actual U.S.-based support. Their team is responsive, helpful, and easy to work with, which makes a huge difference when you need quick answers or help getting things dialed in. Overall, Redo has been a solid partner and a great app for our store. Highly recommend.

I cannot say enough about Redo. It's extremely easy to use, packed with helpful features, and their Support Team is hands-down the best I've ever encountered. They are always responsive, knowledgeable, and ready to help with any questions or issues. We are very happy with our experience and look forward to a long relationship with the Redo team.