Redo

Redo has been super helpful in getting our new business off the ground. They take the guesswork out of it and are super responsive when questions arise. We are grateful to Spencer for being such a great resource for us as we navigate all that being a new start-up entails :)

Love this support service from redo special thanks to Easton & Hayden who were most helpful of the agents I meet with for support. Would of given 5 stars but some of the other reps I met with there was a lack of understanding what I needed & follow through. Thankful for this no cost support & availability from redo & it's support team!!

I’m really thankful for the great support Redo provides. Their team consistently goes above and beyond with quick responses and effective solutions. A special shoutout to Nick Sorenson, who was able to resolve my issue today so quickly. Truly excellent support, the best!

Redo has been amazing so far! It's saving us a ton of money, and their support team is very responsive, unlike our previous shipping provider, ShipStation.

I would give 0 stars if I could. We uninstalled the Redo app, and a customer requested a return within the 30-day return period. The customer had paid $2.48 for Redo’s return protection/label service when placing the order. Redo refused to provide the return label simply because we had uninstalled the app. This raises a serious question: if a store receives 1,000 orders during the 30 days before uninstalling the app, and customers paid $2.48 per order for this service, Redo could have collected approximately $2,480 from those customers. If the app is then uninstalled, what happens to the money those customers already paid for a service they may still need during the applicable return period? In our case, the customer paid Redo for this service, but Redo refused to provide it when the customer actually needed it. This is extremely disappointing and, in my view, raises serious concerns about how these customer-paid fees are handled after an app is uninstalled.

Mitch from Redo has been fantastic with helping us get our flows refined with a great customere experience in mind.

Great support from Nick Sorenson. We reached out with some more technical questions and he gave great answers in a timely manner.

We’ve had a great experience with Redo! Their team is very responsive and always quick to assist whenever we have a question or issue. They’re helpful, efficient, and make the whole process much easier. Really appreciate the level of support they provide!

Love the app, has streamlined our return and exchange process tremendously!

Great partner for a number of services and fantastic support! We are saving money, reducing complexity, and improving our service levels for consumers. A great example of their level of service was this AM when an issue was identified and I fired an email off at 11:28am and had a fix with confirmation in my inbox 4 minutes later... I know all fixes aren't that fast but a great example of how Redo operates.

Love using this app - great support too

Thanks for the great customer service, Peter!

Helpful Customer Service. They listen to the issue and come up with a fix to solve it.

Shoutout to Spencer for the quick help! He caught a phishing scam I almost fell for and got back to me super fast. Honestly, the whole team has been great — I'm pretty impressed with how quickly they respond every time. Really appreciate it, thanks!

We adore Redo! Their team has been extremely helpful in assisting us with anything and everything. They are all responsive and able to connect me with the correct teammate for any issues that arise. The ability to reach them so quickly has made this a seamless transition for us.

Special shout out to Nick Sorenson very helpful throughout our project!

All of the Redo team members have been very efficient, friendly and quick to fix issues as they come up with our return process!

Love the app and the customization options. They may be a little more expensive than some others, but if you're looking for a streamlined and hands-off approach to what redo does, they knock it out of the park. Their CS is pro-active and responsive, and they help out with a lot of other things that you may typically think are beyond the scope of what they do. Shout out to Spencer for going above and beyond on a specific customer service question I had.

Just did a chat with Megan in the billing department and she was very helpful and quick to respond and to my questions. Thanks for the help!!