Redo
Everything your brand needs. In one intelligent platform.
Rating
5.0
feedback
525
chart
#1,118
All reviews
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March 23, 2026
First App Review in 14 Years – REDO Changed Our Game. After 10 years with ShipStation, we hit a wall during the holidays. Over 100 packages with incorrectly issued tracking numbers. Zero accountability. We were done. When REDO came knocking, we took a chance. Best decision we've made for operations. Nick didn't just hop on a Zoom call he flew out to personally onboard us at HQ in Los Angeles. That's the standard here. The whole team has exceeded our expectations on every single level: reliability, responsiveness, execution. This is the first app review I've ever written on Shopify. If you're still with ShipStation and getting the run-around, stop waiting. Make the switch. Mik|Owner Brave Star Selvage
March 20, 2026
We had 6 fraud charges from this App that were not caught by Shopify or the Corporate Office for Redo. Both had no phone number and we had to reach out to the corporate office to stop the app from allowing customers to purchase the insurance return option and then they refunded it. and we lost a fee on each transaction. We are still working to resolve the fraud from this and at this date have not received a refund. Very frustrated business owner
Hi West Coast Leather team, I really appreciate you taking the time to share your experience and for hopping on those calls with me to work through everything. I'm glad we were able to get to the bottom of it together and get you fully refunded for the fraudulent charges. Your report also helped us identify a way that we can be more proactive going forward, so your feedback genuinely made Redo better for every merchant on the platform. I'm looking forward to our call next week to make sure everything is running smoothly and that you're 100% taken care of. Thank you for your patience through all of this.
March 20, 2026
Been using REDO since they launched. The platform is super efficient and their customer service is unmatched they handle anything you need anytime you need it.
March 20, 2026
We have been using REDO for 2 years and LOVE IT! Customer service is amazing, any changes we need they work very hard to accommodate our needs and the customer. Returns are easy and our customers love that they are able to return items for the $1.98 charge.
March 20, 2026
Dallin is a legend. REDO has proven to be a reliable and intuitive operating system that has changed our workflow for the better. The staff are extremely helpful and always have a resolution for any problem that arise. Thanks REDO!
March 20, 2026
We recently switched from doing everything through Shopify to utilizing Redo for fulfillment, returns portal, claims, etc and I couldn't recommend it enough! It was a very easy switch as their customer service is extremely supportive and quick to respond. They offer so many upgrades from Shopify that it takes our online store to the next level of professionalism and customer friendly. Love Redo and the whole team we have worked with :)
April 14, 2026
Great SERVICE highly recommend Helping everyone even after hours Customer are very happy with this app
Hi Klade Children's Boutique, we're sorry to hear you've had a poor experience with Redo. We'd love the chance to understand what went wrong and make it right. I spoke with the team that worked with you during onboarding and we're confident we can get you to a much better place. Please reach out to me directly at [email protected]. I'd love to jump on a call and get this sorted out for you. We really appreciate the feedback.
March 20, 2026
Fast service when we have questions so we can get back to servicing our customers timely.
March 20, 2026
We love Redo!! The platform helps our business run smoothly and efficiently both on the returns/exchanges side and now with their amazing customer service portal. The whole team is amazing and super supportive whenever needed.
March 20, 2026
I am a very detailed person, and while using REDO, if I find something that I do not like, it gets fixed ASAP. Using REDO for returns is also easy and very UX appealing. They are also improving really fast. My company signed with them only at the end of June 2025, but so many things have changed and improved already. At the moment, I am very happy that I chose REDO for my return to my workplace.
March 19, 2026
Customer assistance is great. The Redo team is always ready to help resolve issues and respond to inquiries, or escalate to the devs if something can't be fixed right away.
March 19, 2026
Great support. Shipping system is really nice. We switched from Shipstation and like it alot.
March 18, 2026
Amazing app! Their team is super prompt and helpful. It’s nice to have so many systems in one place. 5 big stars!
March 17, 2026
Redo team has been super helpful with implementation and getting issues solved fast. Great app to use.
March 17, 2026
March 17, 2026
One of the best experiences I have ever had with a new Software! Benson (main salesman) and Milan (Implementation Engineer) have been so helpful, accommodating, and pleasant during the entire process. The Redo app is big upgrade for us over Shipstation and I am excited to check out more of their offerings! Thanks Redo Team!! You have a new long term customer!
March 17, 2026
Our Customer Care team at True Linkswear has begun using Redo and we are impressed. The entire team at Redo is invested and works to help us achieve our goals everyday. The response time and detailed care is inspiring. We come to Redo often for service and in turn they set us up to give our best service possible to our customers.
March 17, 2026
One of their reps, Samuel, was very helpful and patient with me! I needed to make a change to the styling of the "Checkout without free returns.." link (he turned it into a button and styled it to my satisfaction), and he patiently bore with me while I made up my mind on what looked better. Excellent service!!
March 16, 2026