Redo

We’ve had a great experience using Redo for both returns and package protection claims at KTM Twins. The platform has helped streamline our return process for customers while reducing the amount of manual back-and-forth our support team has to handle. Setup and integration with Shopify were smooth, and the customer-facing experience is simple and easy to understand. A special shoutout to Alec from the Redo support team - he has been incredibly responsive, knowledgeable, and proactive whenever we’ve had questions or needed assistance. It’s refreshing to work with a partner that genuinely listens to feedback and works with us to improve the experience. Highly recommend Redo to other Shopify merchants looking for a modern returns and claims solution.

have been using redo for almost 3 years and for the most part it's been great. there are occasional updates/bugs that are frustrating but once I'm able to connect to the actual CX rep (not the AI) they are usually quick to help

Mason was super helpful and very quick to respond and help us! Thanks, Mason!

REDO has made my job so much easier managing orders and returns. Very rarely is there an issue with the system, but when there is, their online support team is quick to help look into it and resolve any problems. Great customer service and the application itself is very easy and straightforward to use.

Incredible app. We've been in business for a few years, manually emailing return instructions to customers around the world. I've won so much time back by using Redo. It was so easy to get set up, their team does it all for you. Now, it's literally 1 click for the team to process returns and exchanges when they come through and their system does all the rest. I even waited to write this review so that I wasn't writing it based on initial smoke and mirrors. Genuinely impressed by the whole experience.

We’ve had a great experience using the Redo app. Their customer support team is excellent — responsive, helpful, and truly easy to work with. The platform itself is very user‑friendly for both our team and our customers, which has made the transition smooth and efficient. We’re excited to continue growing with Redo and look forward to exploring the new features and options they roll out in the future.

Great customer service! Our team has really liked this app so far for our returns and exchanges

We’ve been using Redo for a while now and it’s been a great experience. The platform is easy for both our team and customers, and it has really improved our returns process. Their support team is always responsive, helpful, and quick to resolve any issues.

Honestly we didn't expect an app to make this big of a difference but here we are. Redo has completely changed the way we run things. It's packed with features and everything just works. And their support team is something else. Cade specifically has been an absolute wonder. Can't recommend it enough.

The CX team is so helpful and quick! They get all my issues resolved so easily! The Redo team is always the best!

By far one of the best return support platforms we’ve used. After more than 10 years in e-commerce, returns have always been one of the more complex and time-consuming parts of the business. We’ve tried several expensive returns apps over the years, but Redo has genuinely stood out. They’ve identified a real gap in the market and continue to execute it exceptionally well. We’ve been using Redo for over 14 months now, and honestly, we haven’t even considered looking elsewhere. The support team has also been incredible — Cade in particular has always been proactive, personable, and genuinely helpful. You can really feel that they care about their customers and are constantly looking for ways to improve the experience. We’re excited to see all the new products and features they continue to roll out. Overall, we highly recommend Redo.

We have been using Redo for 2 years now and it has been a great experience using it. Their team is super helpful with quick answers whenever you need them, shootout Alec! Thanks

Emry and plenty more have been a lovely help maneuvering around the setup phase :)

We have been extremely happy with our experience so far. The team and customer support have been some of the best we’ve worked with — responsive, attentive, and genuinely invested in finding solutions that work well for both our team and our customers. Since we offer personalized products, exchanges have historically been a pain point for us. While there are still some limitations, the Redo team has been proactive in finding workarounds and continuously improving the overall experience. It’s clear they understand the common challenges brands face and are building the platform with both the customer and internal team experience in mind. A huge shoutout to Zach, for being incredibly hands-on throughout the setup process, making sure everything fits our needs, and always taking the time to walk through questions and solutions with us. Samuel has also been fantastic on the customer support side — responsive, helpful, and great to work with throughout the process.

Will was great. Very helpful and listen to what I need to get done. I will say the AI makes it hard to get through to talk to someone. But other than that. Good deal. Thank you Will.

Redo has been amazing to work with! Their team is always quick to respond, very helpful, and easy to contact whenever assistance is needed. Every time we’ve reached out, they’ve been professional, friendly, and efficient in resolving any issues or questions. It’s great to have a support team that’s reliable and genuinely cares about helping their customers. Highly recommend!

Redo is so great to work with! They are constantly taking our feedback and making improvements to their software. Also, shoutout to Mason on their support team for always getting are problems solved!

Very quick and easy help! Will was super helpful!

We started using Redo for returns, but now we use many apps in their suite of products. While the point of contact hasn't always been clear whenever we have issues, they've been quick to sort things out or upfront with where features stand for future development. I mainly use support and returns, and have nothing but great things to say about Samuel and their support team!

Redo has been great so far and their customer service and onboarding cares a lot! Streamlined our returns and warranties, woohoo.