Redo
Everything your brand needs. In one intelligent platform.
Rating
5.0
feedback
437
chart
#4,227
All reviews
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Dec. 12, 2025
Skyler was super helpful and was able to help answer my questions and resolve my issue!
Dec. 12, 2025
Redo really has revolutionized our shipping & returns process - it's both a time-saver and helps to increase shipping revenue. Love all the updates they're always making, and they are always super responsive and available to help with any questions or issues. Shoutout to Greg!
Dec. 12, 2025
We've been using this service for a while now, and while there are occasional hiccups, their support team truly stands out. Most recently, Will helped me out and I have to say he was extremely helpful. He responded quickly to resolve the issue in no time. Their fast response times and proactive approach make all the difference, ensuring that any problems are addressed swiftly. It's comforting to know that even when things don’t go perfectly, their team (including Will) are there to get things back on track quickly. Highly recommend for dependable support and excellent customer service!
Dec. 11, 2025
We’ve been using Redo for a long time now, and it has become one of the most valuable partners in our entire tech stack! What started as a solution for returns and exchanges has grown into so much more. Redo now helps us with order fulfillment, cart optimization, post-purchase upsells, A/B testing and overall checkout strategy...plus more. Every single piece has made a measurable impact on both our customer experience and our revenue! Their returns and exchange portal is seamless for our customers and has cut down so much of the back-and-forth with support. Fulfillment is smoother, faster, and more accurate. And the Checkout Optimization team (shoutout to Grant!) has been incredible. They’re proactive, they explain things in plain language, and they consistently bring ideas that actually help. We love the way their post-purchase upsells integrate so naturally into our flow. It truly feels like bonus revenue without interrupting the customer journey. The A/B testing tools are easy to use and have helped us make data-backed decisions instead of guessing. The ongoing optimization support is unmatched. Redo just gets ecommerce. They’re responsive, thoughtful, always improving and honestly feel like an extension of our own team. If you’re looking for a partner that elevates both your backend efficiency and your on-site conversion strategy, Redo is it!
Dec. 11, 2025
We have been very happy with Redo—the customer support is phenomenal. Skyler has been extremely helpful and patient through multiple inquiries via live chat. Aaron and Parker have also been accessible and supportive through email and phone. Over time, we’ve added more Redo services because of the consistently high level of service we receive.
Dec. 11, 2025
Redo has been so helping in the daily operation of our multiple shopify store. Everyone is super helpful when something come up other then that nothing but smooth sailings since we implemented redo and we even get better shipping pricing.
Dec. 11, 2025
Skyler is awesome. Courteous and answered all questions very quickly. Best customer service. 5 Stars all the way!
Dec. 11, 2025
Redo makes the return process very easy for the consumer and merchant! If you do not know how to do something, there customer service team is great to work with and very quick to respond. If there is a feature that is not available, they will submit the request to their team. I had the pleasure of working with Cade, who was able to answer all of my questions.
Dec. 11, 2025
We’ve been in business for over 40 years at Just USA, and retail is a smaller part of what we do — so it’s important that everything runs efficiently. Redo has helped us streamline our return process and cut down on label costs, which makes a real difference for our team. Their support is also reliable and quick. Whenever we need something, they get back to us fast and help resolve the issue. Redo has been a solid partner for us, and we appreciate the way they help keep our retail side running smoothly.
Dec. 16, 2025
The platform works well and helps build trust. Greg was awesome once I was connected with him to resolve an issue I had. The prior rep I was speaking with took a very long time to get a resolution - which I wasn't thrilled about. I was very thankful to be transferred to Greg and get everything sorted out! All in all, a great app.
Dec. 10, 2025
I enjoy using redo! Super easy to navigate & implement what is required. The support & information you get when needed is always super helpful & efficient as well. Very happy customer.
Dec. 10, 2025
Redo has been a great partner for us. The platform is easy to use, the rules give us the right level of protection against suspicious return activity, and the workflow is smooth for both our team and our customers. We offer a lot of bundle options, which has been challenging with other return services in the past, but Redo is always on point. The best part of Redo, though, is their team. They are incredibly easy to work with and always willing to build or collaborate with us on any ideas we bring to the table.
Dec. 10, 2025
I've been using Redo since the beginning of my store. I started with the package protection product, the the customer service portal and now use it for fulfillment as well. The rates on the shipping beat out any competitor in the market that I have seen and the software makes it seamless to pick and pack. The best part is any issue I have gets fixed nearly immediately and feature requests are sent and often time completed within a week. It has been a great experience working with Redo I would recommend to anyone who is in Ecom as it saves me thousands every month.
Dec. 10, 2025
Redo has been very easy to use, makes the return/exchange process so easy for our customers, and their customer support is top tier. Highly recommend!
Dec. 10, 2025
Redo has been a game-changer for our store. Not only does the product function flawlessly, it’s saved our customer support team hundreds of hours. The entire returns and exchange flow is smoother, faster, and far more intuitive for customers, especially when dealing with lost packages or quick exchanges. What really sets Redo apart is the team behind it. They genuinely care. Their support is some of the best we’ve experienced on Shopify: fast, thoughtful, and invested in making sure everything runs well. If you’re looking to elevate your post-purchase experience and give customers a more seamless way to handle returns or exchanges, this app is a no-brainer. Highly recommended.