Redo

Amazing customer service! They help you whenever you need it! The onboarding process was amazing, and the support since we've been using the platform has been amazing too!

This service has been exceptional. Ran into an issue that I wanted to change and someone jumped in and helped sort it out within minutes. Such a great service and exceptional value here. Thanks Redo team.

I was having a hard time making an edit. I then turned to the AI Agent. It helped, but I finally had to reach out to a Live Agent. They were able to jump in and help me within minutes. Great CS. Thank you!

We love working with Redo. They are always so quick and easy to work with. Today, Nick helped resolve a returns location issue within 5 minutes. Such a pleasure!

Horrible customer service. They set up a meeting outside of our office hours so I had an employee get to work an hour early and they did not show up or even write back. Probably the worst customer service i've had of any shopify app.

The support is always prompt and resolute by Redo. Thank you and happy to partner with Redo.

All this business done was harvest all our customers details. This is a scam business and when questioned disappeared. We are launching an investigation with the authorities. DO NOT USE!!

Stanley in chat support was quick, friendly, and knowledgeable. Did exactly what we needed, when we needed it. Great example of customer service, when we grow and need more agents I will definitely try to poach him from ReDo. ;)

Super quick - JY solved my problem :)

The app is seamless and easy to use, making everything simple and convenient. Their customer support is also efficient, responsive, and helpful. Overall, I’m very happy with the experience and would definitely recommend Redo!

Samuel was able to give me a quick solution to my problem.

Krista was the best.

Great support experience! The team was very professional, responsive, and kind.

Redo makes for a streamlined returns process both for customers and for the inventory team. They have a real human, responsive support team. Kudos to Jared & co.

So far so good with redo on easy return portals but the true star of the show is their engineer team! We had an issue that was pointing to a syntax error with the Redo app causing a crash on our site but it wound up being a different app on our site and Redo's engineers pinpointed that it was not Redo's app causing the issues and clarified and fixed the situation that was not even their problem! We were originally hesitant to use the "free platform" but it's truly free to Shopify Store owners and the service has been absolutely nothing short of fantastic!

Redo has helped us to be more efficient in not only shipping, but with our customers directly. We have better conversions, and better exchanges vs returns for refunds only. Peter has been a huge help!

Redo has been a fantastic app to work with, but a huge shoutout goes to Megan Money! Every single time I reach out to her via email, she responds the very same day and gets everything sorted out right away. She really is the best. Great job, Redo team, and an extra special thanks to Megan!

Unauthorized internal outreach and aggressive upselling. Despite having an established point of contact for our merchant account, our team members continue to be bombarded with unsolicited emails pushing new features. When a vendor scrapes company directories to spam internal staff outside of established channels, it makes reliable account management difficult to maintain. .