Redo
Everything your brand needs. In one intelligent platform.
Rating
5.0
feedback
437
chart
#4,227
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Dec. 10, 2025
Dec. 10, 2025
Dec. 10, 2025
Helpful and easy interface. It's like click and go. If you have any trouble, their support would be there to help!
Dec. 9, 2025
I’ve been using REDO for a while now, and I’m genuinely impressed. The platform is clean, intuitive, and extremely efficient. Everything loads quickly, navigation is simple, and the tools are surprisingly powerful for how easy they are to use. Customer support has also been excellent—responsive, friendly, and genuinely helpful. It’s clear the team behind REDO cares about creating a great user experience. Overall, REDO has made my workflow smoother and more organized. Highly recommend it to anyone looking for a reliable and well-designed platform!
Dec. 9, 2025
The time and effort spent on manual returns and customer service tickets have been reduced. The customer service team is responsive and helpful. It was Jaxon who helped me change some settings (Manual Store Credit when a product is out of stock in Shopify). I appreciate his fast response.
Dec. 9, 2025
Cade at Redo is outstanding, professional, attentive, and goes above and beyond. Highly recommend!
Dec. 9, 2025
Working with the Redo team has been a great experience. They’re responsive, supportive, and clearly invested. It’s obvious they care about their merchants and they are always willing to see how they can be of more help.
Dec. 9, 2025
Jacob was fantastic to work with. He quickly helped us remove the package protection widget from our cart drawer, made the exact adjustments we requested, and tested everything to be sure it worked before confirming with us. Communication was prompt the whole way through - thank you, Jacob!
Dec. 9, 2025
Exceptional Support from CADE. I recently encountered a complex issue on the website while trying to process a customer's request. I was stuck, but CADE from the support team was an absolute hero. He not only understood the problem immediately but also took complete ownership, guiding me through a clear and efficient solution. Five stars without a doubt!
Dec. 9, 2025
Will and the team are always super helpful. The app is easy to use and completely hassle-free, makes the whole process really smooth!
Dec. 9, 2025
Redo has been a lifesaver, allowing us to offer returns and exchanges to our customers in a way that is sustainable and affordable on both sides. Their customer support (shoutout Mike!) is great and they are very quick to assist with any issues.
Dec. 9, 2025
Redo has been one of the best partners I’ve worked with in my 19 years in Customer Experience. Their team – especially Greg and Braden – is incredibly reactive, open to feedback, and genuinely invested in helping us build the best possible return experience for our customers. As Head of CX, I’m constantly iterating on our return flow to improve both UX and CX, and Redo has matched that energy every step of the way. They apply feedback quickly, come prepared with thoughtful solutions, and always act fast when something needs attention. Their reporting is straightforward, reliable, and gives us meaningful insight into customer behavior – which is essential for making data-driven improvements. If you’re looking for a returns partner that’s collaborative, responsive, and obsessed with improving the customer experience, Redo is it. Highly recommend.
Dec. 9, 2025
I want to give a big shoutout to Greg from Redo. Every time I’ve needed assistance, he’s been incredibly timely with his responses and always goes above and beyond to help. No matter how small or complicated the issue is, Greg approaches it with patience, clarity, and a real willingness to find a solution. What really sets him apart is his consistent follow through he checks in, keeps me updated, and makes sure everything is fully resolved. On top of that, he’s genuinely friendly, approachable, and easy to work with, which makes every interaction a great experience. Greg’s support has been outstanding, and it’s clear he truly cares about providing excellent service.
Dec. 8, 2025
There are real people behind the app, giving support and answering making sure everything works as expected even though app is already clear, simple and straightfoward.
Dec. 8, 2025
Not only is the app itself very helpful at streamlining our returns and exchange process, the customer service for us the business owner is exceptional! I love that I can always chat with a real person that will approach my situation with a hands on attitude! Today Jacob helped me configure something on the back end of redo in just a few minutes! That in itself is gold for business owners!
Dec. 8, 2025
Cade was very helpful. He was able to resolve my issue expediently and was kind throughout the process. Five Stars!