Redo

Had a rather specific issue, sent an email, got an immediate ai response that narrowed down the details and offered a human. Human jumped in immediately and went above and beyond to not just figure out exactly what we needed, but make the changes for us, so it was off our plate all together. Wish all support was like this!

great way to return items! Support is friendly and quick. easy setup!

We have been using Redo for a very long time and have always loved it. Alec especially has been an amazing help. He is always willing to go above and beyond to ensure that we have the answers / solutions we need!

Support team answers quickly and helps solve complex return processes.

Redo has been incredible to work with. Their onboarding and post go live support are truly extraordinary. The support team is very fast and efficient. Thanks Team

Great service, made everything really easy.

top tier customer support !!

Great merchants and good customer service

Redo has been a game-changer for us. We initially used it just for returns, which instantly streamlined our process, then expanded to their AI chat and marketing tools. The "Ask Redo" feature is super helpful, but if you need additional help, their team is incredibly quick to respond. We run three Shopify stores daily and truly can't imagine operating without Redo!

All of the team members we have interacted with at ReDo have been fantastic! They are down to earth and don't throw in corporate tech jargon to sound smart. Everyone is knowledgeable in the products or knows who to forward you along to in order to get answers. Our return process has become so much easier since sign on with ReDo.

Working with the team over at Redo has been great! Tre was awesome to work with as we went through the options and figured out what would be best for our business. The after-setup customer service is also great! We had specific, unique requests, and Mason responded quickly and figured out a way to help!

The customer service is great! We had specific, unique requests, and Mason responded quickly and was able to figure out a way to help!

Redo ha cambiato in meglio il modo in cui gestiamo resi e cambi per il nostro brand. L'implementazione è stata semplice, il portale self-service per i clienti funziona benissimo, e ci ha fatto risparmiare tantissimo tempo che prima andava nella gestione manuale di resi e cambi. Un ringraziamento speciale ad August del supporto: è stato incredibilmente disponibile, paziente e utile ogni volta che l'abbiamo contattato con domande (e ne abbiamo avute tante!). Una vera rockstar. Consigliamo Redo a qualsiasi negozio Shopify che voglia semplificare la gestione di resi e cambi.

We recently transitioned from our old returns app to Redo and the whole process was seamless. The Redo team were fantastic to work with, super responsive, quick to assist, and made what could have been a stressful migration really straightforward. The returns experience itself works a bit differently to what we were used to, but honestly it's been amazing. Would highly recommend Redo to any brand looking for a returns solution that actually works.

Alec in support was super Helpful with our most recent issues.

Great customer service and very fair company, app works very well

Love this app and the team! Really great customizable features. Everything literally feels like it can be customized. The sales team who got us connected was amazing. (Thanks for the cookies!) Hugh was really great and extra patient in setting up our account and getting us fully on-boarded. Haya and Mitch from the CS team are wonderful as well. They're quick to respond and they get things done right away.

Great app and even better customer service when you run into an issue.

We've had a great experience with Redo. The product itself is solid and reliable, and whenever we've needed help, their customer support has been responsive and genuinely helpful, not just scripted replies. It's rare to get both a good product and good support, and Redo delivers on both.

We've had a great experience with Redo. The product itself is solid and reliable, and whenever we've needed help, their customer support has been responsive and genuinely helpful, not just scripted replies. It's rare to get both a good product and good support, and Redo delivers on both.