Redo
Everything your brand needs. In one intelligent platform.
Rating
5.0
feedback
525
chart
#1,118
All reviews
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Jan. 22, 2026
I can't even tell you how much Redo has helped our company grow. We originally tried using Loop but it was over a month since we signed with them and we were nowhere near being set up. I hopped on a call with Sam and we were set up in less than a week. To use them for returns is also free!! We have decided to switch all of our needs over to Redo, they do our returns, our live AI chat, support, forward fulfilment and we're looking into more. I seriously tell everyone about Redo, they will 100% take over this market for sure. Also, Sam Greer and Easton are LEGENDS. So so happy we went with Redo, best business decision in 2025 by far.
Jan. 20, 2026
Redo has been awesome. Great product, that continually gets better, and very responsive customer service.
Jan. 20, 2026
Redo has been great to work with. We had an issue come up, and their team was incredibly quick to resolve it while keeping us updated every step of the way. Really responsive and easy to work with.
Jan. 17, 2026
One of my favorite apps on Shopify! They make the returns and exchange process so easy for our customers!
Jan. 16, 2026
Jan. 15, 2026
Pretty cool app. Just installed today and excited to see the features at work. Also great support team
Jan. 15, 2026
We've been using redo for a little over 2 years. Love the user-friendly front and back end for both our team and our customers. Cade was amazing when I needed some assistance with an international return. Problem was solved and we're back to regular business :)
Jan. 12, 2026
Redo has made returns and exchanges so much easier to manage. When I did have a question outside of the day to day norm, I was able to easily reach the support team and Cade helped me resolve my issue by not just fixing it, but also by showing me how to resolve it in the future. Great support!
Feb. 17, 2026
I edited my review after Greg from the REDO team went above and beyond to help us solve a huge and costly headache. I can't speak for everyone else in the two years we've worked with REDO, but Greg showed up as a partner this time.
Jan. 8, 2026
Thank you for everything and for helping me everytime. To all team redo, I appreciate you all!
Dec. 19, 2025
Implementation was super easy and everyone on their team is on top of things so quickly! Onboarding was quick and painless. We're super happy with the platform so far!
Dec. 18, 2025
Dec. 17, 2025
App is great and their customer support team is excellent. Really responsive and helpful. Thanks!
Dec. 17, 2025
We were struggling with Shipstation functionality (or lack of) and switched to Redo as our shipping platform. Their shipping platform and the automation capabilities reduced our manual workload dramatically and the Redo team even made several functionality improvements to meet our needs! I was/am super impressed with the Redo team's engagement and willingness to modify their software to the needs of our business. We're looking forward to using some of their other features in the near future and happy to have Redo as a solutions partner!
Dec. 17, 2025
Hands down the best customer service we have ever received from any saas company. We use Redo for returns, order tracking, fulfillment and customer support and having everything in one place is amazing and everything works as expected. Changing all of our systems in the same moth, hiccups and issues were expected…but Redo was there immediately to help get through even the smallest issues. 10 out of 10 will use redo again.
Dec. 16, 2025
We couldn't be happier with Redo. As a startup footwear brand that launched just six months ago, we needed partners who understood that we were still learning the ropes with Shopify and e-commerce operations. After a disappointing experience with our previous returns provider, we were honestly a bit nervous about making another switch. Redo completely exceeded our expectations from day one. They understood our limited Shopify experience and provided the extra attention we needed to get everything implemented flawlessly. No detail was too small, and they made sure we felt confident with both the returns/exchange portal and the customer service helpdesk before going live. What really sets Redo apart is their responsiveness. Whenever we have a question or run into any issues, their team is always quick to reply and help us troubleshoot. For a small team like ours where every customer interaction matters, having that level of support is invaluable. The platform itself handles our returns, exchanges, and CS inquiries seamlessly, which has freed us up to focus on growing our brand instead of getting bogged down in operations. If you're looking for a partner who will actually take the time to understand your business and support you properly...especially if you're newer to the e-commerce space, we can't recommend Redo highly enough.