Redo

Great product. As an agency, we can't recommend REDO enough. They offer multiple products that help us better serve our clients. The best part has been working with the REDO team. From onboarding and beyond, they have always been 100% committed to helping us get what we need, answer questions quickly, make needed updates, etc. Even though we are a relatively small partner, they still treat us like we matter. That goes a long way. Easy 5 stars.

super easy and great customer service. makes returns much easier!

Redo has been great for us! We started using it for returns and exchanges because we love the$1.99 risk free buy and try option (and our customers do too) We now use them for so many more things, such as customer service, shipping, order confirmation emails and much more. Even if the Redo team does not have the solution right away for us, they always put in a ticket with their engineering team to make sure things work properly for us which we really appreciate.

Really good service with great staff. Nickolaus has been really patient with all my questions.

Customer service has been great. Performance has been great. Easy to install, and easy to work with. Would recommend to anyone!

The product is overall pretty decent, there are some technical/developement/integration things i wish were more available to end users, support has been responsive, their AI support isnt great but their human support it.

We are new customers to Redo platform and I have to say our experience has been nothing short of amazing! We encountered an issue during the setup process transitioning from our prior vendor and it was super hard to nail down. Greg from the tech support team rolled up his sleeves and dug in and found the one line of code causing the issues and got it resolved. This was not generic chat support, it was not high effort endless back and forth, it was a team that cared and took ownership and got it done. That's what makes a partnership great, and makes long term customers. Definitely recommend the platform so far and encourage everyone to take a look!

We started using REDO for returns, and we have added more and more of their products along the way because of the amazing support and ease of implementation.

Hayden was amazing! He fixed my issue and kept me informed! Great customer service!

Getting up to speed with Redo has been pretty easy! I like how customizable the system is. And they have wonderful support!

Great service has made our return process a lot simpler for us and our customers. Customer service is also really easy to work with

Great service. Support team is also very helpful.

We have had a great experience working with Redo support! The agents are professional, responsive, and extremely helpful throughout the process. They took the time to answer our questions, provide clear guidance, and ensure everything was handled smoothly. We truly appreciate the excellent customer service and support. Thank you!!

Redo has been a great help for us in streamlining the return/exchange process. Just recently added the disputes program as well. When we have had questions support has been great and super easy to work with.

We’ve had a great experience using Redo for both returns and package protection claims at KTM Twins. The platform has helped streamline our return process for customers while reducing the amount of manual back-and-forth our support team has to handle. Setup and integration with Shopify were smooth, and the customer-facing experience is simple and easy to understand. A special shoutout to Alec from the Redo support team - he has been incredibly responsive, knowledgeable, and proactive whenever we’ve had questions or needed assistance. It’s refreshing to work with a partner that genuinely listens to feedback and works with us to improve the experience. Highly recommend Redo to other Shopify merchants looking for a modern returns and claims solution.

have been using redo for almost 3 years and for the most part it's been great. there are occasional updates/bugs that are frustrating but once I'm able to connect to the actual CX rep (not the AI) they are usually quick to help

Mason was super helpful and very quick to respond and help us! Thanks, Mason!

REDO has made my job so much easier managing orders and returns. Very rarely is there an issue with the system, but when there is, their online support team is quick to help look into it and resolve any problems. Great customer service and the application itself is very easy and straightforward to use.

Incredible app. We've been in business for a few years, manually emailing return instructions to customers around the world. I've won so much time back by using Redo. It was so easy to get set up, their team does it all for you. Now, it's literally 1 click for the team to process returns and exchanges when they come through and their system does all the rest. I even waited to write this review so that I wasn't writing it based on initial smoke and mirrors. Genuinely impressed by the whole experience.

We’ve had a great experience using the Redo app. Their customer support team is excellent — responsive, helpful, and truly easy to work with. The platform itself is very user‑friendly for both our team and our customers, which has made the transition smooth and efficient. We’re excited to continue growing with Redo and look forward to exploring the new features and options they roll out in the future.