Redo

We’ve had a great experience using the Redo app. Their customer support team is excellent — responsive, helpful, and truly easy to work with. The platform itself is very user‑friendly for both our team and our customers, which has made the transition smooth and efficient. We’re excited to continue growing with Redo and look forward to exploring the new features and options they roll out in the future.

Great customer service! Our team has really liked this app so far for our returns and exchanges

We’ve been using Redo for a while now and it’s been a great experience. The platform is easy for both our team and customers, and it has really improved our returns process. Their support team is always responsive, helpful, and quick to resolve any issues.

The CX team is so helpful and quick! They get all my issues resolved so easily! The Redo team is always the best!

By far one of the best return support platforms we’ve used. After more than 10 years in e-commerce, returns have always been one of the more complex and time-consuming parts of the business. We’ve tried several expensive returns apps over the years, but Redo has genuinely stood out. They’ve identified a real gap in the market and continue to execute it exceptionally well. We’ve been using Redo for over 14 months now, and honestly, we haven’t even considered looking elsewhere. The support team has also been incredible — Cade in particular has always been proactive, personable, and genuinely helpful. You can really feel that they care about their customers and are constantly looking for ways to improve the experience. We’re excited to see all the new products and features they continue to roll out. Overall, we highly recommend Redo.

We have been using Redo for 2 years now and it has been a great experience using it. Their team is super helpful with quick answers whenever you need them, shootout Alec! Thanks

Emry and plenty more have been a lovely help maneuvering around the setup phase :)

We have been extremely happy with our experience so far. The team and customer support have been some of the best we’ve worked with — responsive, attentive, and genuinely invested in finding solutions that work well for both our team and our customers. Since we offer personalized products, exchanges have historically been a pain point for us. While there are still some limitations, the Redo team has been proactive in finding workarounds and continuously improving the overall experience. It’s clear they understand the common challenges brands face and are building the platform with both the customer and internal team experience in mind. A huge shoutout to Zach, for being incredibly hands-on throughout the setup process, making sure everything fits our needs, and always taking the time to walk through questions and solutions with us. Samuel has also been fantastic on the customer support side — responsive, helpful, and great to work with throughout the process.

Will was great. Very helpful and listen to what I need to get done. I will say the AI makes it hard to get through to talk to someone. But other than that. Good deal. Thank you Will.

Redo has been amazing to work with! Their team is always quick to respond, very helpful, and easy to contact whenever assistance is needed. Every time we’ve reached out, they’ve been professional, friendly, and efficient in resolving any issues or questions. It’s great to have a support team that’s reliable and genuinely cares about helping their customers. Highly recommend!

Redo is so great to work with! They are constantly taking our feedback and making improvements to their software. Also, shoutout to Mason on their support team for always getting are problems solved!

Very quick and easy help! Will was super helpful!

Redo has been great so far and their customer service and onboarding cares a lot! Streamlined our returns and warranties, woohoo.

Redo has really relieved a lot of the customer service load. Their team is helpful and work hard to resolve any issues that come up, including creating new work-arounds so we can use other apps along with Redo.

Having a self service portal for our lifetime warranty with Redo has been a significant improvement to our customer experience. They have responded quickly to me as we have had changes as we get up and running on the system. Overall, a good platform for returns, exchanges, and warranties with a lot of functionality and customizability.

Our company has been using Redo, over the past 2 years and we love how dynamic and robust the platform has become. There are ton a features that can help optimize your business and website in a variety of ways. There are always things that can be better, but I would say the team is very attentive and considerate of their customers needs!

Redo has been a gamechanger for us. It's streamlined our returns/exchanges/warranties service, cutting down our time spent actioning these, and making the process more simple and accessible for our customers. Mason and Lauren have been amazing support for us in getting everything set up, helping us with any questions/issues and making tweaks along the way to suit our products/service offering - super responsive, solutions-focused and just great to work with. Thanks team!

Cade is the best! Cade was incredibly helpful and quick to respond throughout the entire process. He took the time to look into our issue and made sure everything was properly updated on the backend for our store. We really appreciate the great customer service and support!

We've been with Re-do for fulfillment for about 6 months now and even added on their returns platform. We are very happy with the customer and back end interface, and overall what the systems can do. Most of all, we are very satisfied with the re-do team and how helpful and informative they are. Any questions we have, they are immediately there to help!

Great product with tons of features!